Nashville Subaru

Two simple tasks were fumbled for 2nd time Nashville's Downtown Subaru presents its service as done by factory trained technicians. Well for the 2nd time two simple tasks - Air pressure not cor Nashville's Downtown Subaru presents its service as done by factory trained technicians. Well for the 2nd time two simple tasks - Air pressure not correctly adjusted after tire rotation and the next service reminder windshield cling tag was set for three thousand miles and three months. Subaru specs clearly state oil change interval to be 6,000 miles. Consistency is normally considered a positive, but when results are consistently wrong, it is a time to locate another Subaru service department. More

Replace Catalytic Converter Many lights flashing on my dashboard were signs of catalytic converter failure. Mileage was 107,000 miles. Worked well with me with loaner automobile Many lights flashing on my dashboard were signs of catalytic converter failure. Mileage was 107,000 miles. Worked well with me with loaner automobile while my car was in the shop for four days. More

Helpful staff with a confusing set of issues Dan was extremely helpful in navigating a variety of issues with our Impreza. We needed a regular oil change/tire rotation, quick recall repair, and b Dan was extremely helpful in navigating a variety of issues with our Impreza. We needed a regular oil change/tire rotation, quick recall repair, and body shop estimate for a mishap on the interstate. Dan let me know upfront they would need to keep the car overnight since each service request would require a visit to a different shop. He kept me updated throughout the day and my car was ready first thing the next morning, the service and recall were completed and Dan provided a full estimate for the body repairs. Overall a great experience. More

Very Professional Downtown Nashville Subaru is convenient and professional. They've always done really great work for me and are genuinely interested in earning my busi Downtown Nashville Subaru is convenient and professional. They've always done really great work for me and are genuinely interested in earning my business. Glad they are nearby and definitely recommend. More

Recall for airbag Received recall notice in March 2019, was scheduled 2 months later for May 2019. Was advised the recall process would take 4 hours to complete. I di Received recall notice in March 2019, was scheduled 2 months later for May 2019. Was advised the recall process would take 4 hours to complete. I didn’t get my car back for 2 days and the glovebox was improperly assembled. Called the service manger, Thomas and he was apologetic and offered me oil change, detail of car and to fix the glovebox. I requested this in writing and have to receive it. Multiple calls and voicemails were left for Thomas and the GM Timothy and no response received. Poor customer service overall. More

Service For Difficult Air Bag Problem I have been coming to Nashville Hyundai / Subaru for service on three different vehicles over the past five years. And I certainly would not have al I have been coming to Nashville Hyundai / Subaru for service on three different vehicles over the past five years. And I certainly would not have always given a 5-star review or even bothered to write a review. But if I'm going to criticize when service is bad, I need to commend when it's not. And my recent experience with them servicing my 2018 Subaru Forester was one of the best customer service experiences I have ever had with an auto dealership. My passenger airbag light would, at random times, flash "off" when there was a passenger in my car. So was it really not working or was it just a sensor problem? I had taken it in before and they had been reluctant to do anything because of course, as soon as I'd get to the dealership the light would return to normal. But this time, they believed me, spent two days to fix it, gave me a loaner car without any hassle at all and kept me apprised of what was going on throughout. From drop-off to pick-up, my service reps were polite, respectful and best of all, they fixed the problem! To me, it seems like management has gotten the word that their service was not always all it could be and has sincerely tried to make improvements. I hope they continue to provide top notch service like this as this is why I bought my Subaru from them in the first place. Well done! More

Service left a lot to be desired this visit. I had an appointment scheduled over 2 months out to replace an airbag due to a recall. I called the day before my appointment to ask if they could als I had an appointment scheduled over 2 months out to replace an airbag due to a recall. I called the day before my appointment to ask if they could also change my oil and how long it would take. I was told they could change my oil and that it would take most of the day to complete but that they would have a rental car for me to use. When I got to my appt., Devon assisted me. I showed him a coupon I had received from Subaru for a $40 oil change. He said they would take care of it later. He seemed unaware that I was supposed to have a rental car but called a Lyft ride for me so I could get one at the Enterprise rental. I was told to call later in the afternoon to check on my vehicle. I told Devon that I was told that it wouldn’t take more than today for service and that I was going out of town in the morning. He assured me my vehicle would be done. Enterprise did not have a reservation for me so that was an ordeal in itself. I called around 3:15 in the afternoon to check on my car and was told that it would not be done today after all and that I could leave it there or come get it and schedule my another appointment for another day. I reminded Devon that he assured me it would be done today as had the person I spoke to the day before. He just blamed it on the technicians and said there was nothing he could do. This is poor planning and poor customer service on Subaru’s part. He did offer to give me my oil change for free since I would have to come back again. When I went to get my car, the service manager could tell that I was upset and then told me that if I could wait for an hour and a half, that he would pull a technician and get my recall airbag service complete. I agreed since I did not want to have to come back again! It was strange to me that my car was already there for 6 hours for a scheduled appointment and they did not have time to do a service that apparently can be done in an hour and a half! While I appreciate Thomas making the effort to actually get my service done, I am overall very disappointed in the entire visit. And, I did not get my oil change for free as I was told. They didn’t even want to honor the coupon because it wasn’t for Subarus. . I asked why I was sent the coupon from Subaru then? Thomas gave me the oil change for $40. I hope they will learn from this and take strides to improve. More

Customer Friendly My Outback needed a routine service and all went well. Everyone was welcoming and friendly in the morning and in the afternoon. They promptly called My Outback needed a routine service and all went well. Everyone was welcoming and friendly in the morning and in the afternoon. They promptly called a Lyft car to take me to work and to pick me up. I need to bring my car back for something not in the routine "bucket", but that was thoroughly explained. Compared to their competition in a county south of Davidson these folks are outstanding! More

Service and Recall Went in for my 6 mos service and to get my car checked for a recall. Devon was more than helpful and very proactive with getting me a rental car and k Went in for my 6 mos service and to get my car checked for a recall. Devon was more than helpful and very proactive with getting me a rental car and keeping me up to date on the status of my car. Every time I go there everyone is really nice and helpful and usually get the job done quick. Really appreciate it! More

The worst service department I have expierienced This dealership needs to revamp the service department starting with the service manager. They need to replace the manager and retrain everyone in t This dealership needs to revamp the service department starting with the service manager. They need to replace the manager and retrain everyone in the department about providing proper information to the staff. My issues were simple but it took 3 visits and lots of complaining to get the most simple of things done. If I was provided with the correct information each time I visited or booked the service there would have been no problems. Please note. This isn't a technician issue this is a manager and service agent issue. Having a manager that doesn't know how to manage is costing you business and money in the long run. Solve this problem before you lose more customers. I'm out. More