Nashville Subaru

I have always had an excellent experience at Nashville Subar Ashley has always taken excellent care of me and of my crosstrek. She is very knowledgeable and gets the job done on time and keeps in touch with you Ashley has always taken excellent care of me and of my crosstrek. She is very knowledgeable and gets the job done on time and keeps in touch with you about the progress. She is wonderful. I also want to recognize Michael. He knows his customers and is very welcoming and friendly. I think he even had my car washed this time. Both Ashley and Michael are an asset to your company. - Bernie Rimgale More

Replaced My CVT Transmission Under Warranty! I was extremely grateful when I got the call from Ashley stating that Subaru would cover my transmission problems under warranty. Everyone I talked to I was extremely grateful when I got the call from Ashley stating that Subaru would cover my transmission problems under warranty. Everyone I talked to were quick and efficient from getting me an appointment set, getting my car checked in, keeping me up to date with the progress, and getting my car back to me. I was very satisfied. More

3 hour wait I was coming in for an oil change and not only did I have a hard time making an appointment but once I got there I had a 3 hour wait. I was there for I was coming in for an oil change and not only did I have a hard time making an appointment but once I got there I had a 3 hour wait. I was there for an oil change and after over 2 hours I went to ask what the status was I was told that they were just finishing the rotation on my tires and would then finish my oil change. When I went to pay after a 3 hour wait I tried to use a coupon I had received in my email and was told that I was better off with the free tire rotation. I was not asked about rotating my tires and was not aware it was a separate charge. Everywhere else includes it in the cost. So all in all I waited way too long and paid $80.00 for an oil change. Seems steep to me since the tire rotation was supposedly taken off. More

Alot wrong with my vehicle I had taken my car to several different places with readers and no one could figure out exactly what was wrong with my car when I brought it into th I had taken my car to several different places with readers and no one could figure out exactly what was wrong with my car when I brought it into the shop it took a few days for them to figure out what all was wrong. Joey work with me and Ashley was the one that got me in and is still working with me to bring my car in for the recalls. I couldn't say more about the courtesy of these two individuals and how they made sure that I had a ride to take me to work or to come pick me up to get my vehicle and even when there was a question about my check engine light and being able to pass emissions Joey and his service people offered to drive at the amount of miles for the engine to be able to pass emissions. They were both very concerned about my issues and how to take care of me in a timely and courteous way. employees like them are worth their weight in gold and that's what keeps bringing customers back to your establishment. Thank you so much Jeannette Markey More

Scheduling I was able to schedule maintenance and recall in one visit which was great. Service personnel were courteous and work was completed within estimated I was able to schedule maintenance and recall in one visit which was great. Service personnel were courteous and work was completed within estimated time. I received complimentary maintenance which made my dreaded trip into Nashville worthwhile. More

it took extra time, communication issues Getting recall and oil change appointments took several phone calls and clarifications to line up to be simultaneous. Took the car in & they called in Getting recall and oil change appointments took several phone calls and clarifications to line up to be simultaneous. Took the car in & they called in the pm said car was ready. An hour later when I got there it was not ready & i had to wait another hour to finally get my car. Service rep was great and did his job well, but obviously something was lacking in communication between recall and oil change service. Devon was very courteous and accommodating, but the system needs work. They did get the service done, though. More

Great Overall Experience In more than 50 years of car buying, I have never had a better experience than my most recent purchase - a 2019 Outback Touring from Downtown Subaru. In more than 50 years of car buying, I have never had a better experience than my most recent purchase - a 2019 Outback Touring from Downtown Subaru. My salesman, Bob Wood, was personable, professional, and extremely knowledgeable. There was obvious interest on his part to sell me a car, but no pressure. When I decided to buy and which model best fit my needs, he guided me through the steps of the process. Finally, he patiently went over the tech features of the car ( there are a lot) so that I could customize the driving experience for my individual preferences. I give my highest rating to Bob and to Downtown Subaru. More

60000 mile maintenance and recall I went to the dealer to get 60,000 mile maintenance done there’s also a recall which was addressed. The main issue I have is having to make an appoin I went to the dealer to get 60,000 mile maintenance done there’s also a recall which was addressed. The main issue I have is having to make an appointment a month and a half in advance. The service advisor was helpful to have a nice waiting area if you’re waiting. very expensive $$$$ but at least it was done by a factory tech. More

Recall of air valve on Impreza I received the recall in the mail in January and called to schedule. I was not able to get an appointment until March 4th. I made arrangements with I received the recall in the mail in January and called to schedule. I was not able to get an appointment until March 4th. I made arrangements with my daughter to bring the car down, get half way downtown and was called and told they would not be able to get to it. I asked if I could go ahead and bring it in for an oil change, they said sure and did do that. However, would not price match sign they had out front for $29.99, I paid close to $90. After calling several times to reschedule the recall and getting the run around I was scheduled out in June. I finally had to get my father in law to go down there to find out what was going on. We were put in touch with Thomas the service manager. He told me to bring it down the following wednesday, I arrived, and there was no record that I was coming. After sorting that out, they did send me to enterprise to get a rental car at subarus expense. Two weeks had gone by and I called to check on the progress, no call back or updates. My father in law went down again and that is when we were introduced to Ashley. She did stay in contact but my car literally sat in the shop for 4 weeks before it was touched. I also had bought a new starter from Subaru parts department and asked if that could be done as well. They did not do that, not sure if they just didn't want to or what. I returned the part to get my money back. Communication is severely lacking, the service manager does not care. I suggest if you are using them to get in touch with Ashley right off the bat, that will be the only hope you have for any communication. The only reason this is getting 2 stars and not 1 is because Ashley did her best to keep me updated. More

Appointment for brake light recall and Oil Change Received notice Forester recalled for brake light malfunction - called asking for time required and also scheduled oil change. Arrived at appointed t Received notice Forester recalled for brake light malfunction - called asking for time required and also scheduled oil change. Arrived at appointed time and was told my service needs would require some 2 hours plus of waiting time. I had been advised by phone the time frame would be about 1 1/2 hour max. I have health issues and am not able to be away from home for extended periods of time. After a number of excuses as to why (1) there was no way I was told the services would be about 1 1/2 hours and (2) due to the population increase in Nashville their service department was very busy - among others - I opted to have the recall service performed and left. I have since e-mailed the Service Manager and have not heard back from him. More