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Napoli Nissan

Milford, CT

Overview
Employees
Reviews
Vehicles
4.6
2,021 Reviews
The Best Prices, Service & Selection in CT! Family owned and operated since 1959
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688 Bridgeport Ave

Milford, CT

06460

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Showing 2,021 reviews

April 24, 2023

They first sold out of tires for my scheduled appointment, no tires, and blamed me for not paying up front. I told them I would have gladly paid up front if someone told me to do so. But then the More

by CLAUDIAT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
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May 01, 2023 -

Napoli Nissan responded

Thank you for the review. We're sorry for any initial inconvenience you experienced and will make sure this feedback gets discussed with our team so we can work on providing more proactive communication moving forward. Thanks for giving us the opportunity to get you back in and please don't hesitate to reach out if we can be of service again in the future! Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

April 24, 2023

This was a great experience. I like the added feature of the video walking me through the inspection. More

by TIGERSMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Napoli Nissan responded

We're so glad to hear that you had a great experience at Napoli Nissan!Thanks for your business, and we hope to see you again soon!

April 24, 2023

They helped me in a huge way. I thought I was going to be stuck. I’m paying a lil more than I wanted but for all of the circumstances they worked with me More

by Qcarmon2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Napoli Nissan responded

At Napoli Nissan, we understand that unexpected circumstances can arise and we are always here to help! Thank you for trusting us with your needs and we look forward to serving you again in the future!

April 22, 2023

Courteous and friendly. Very accommodating. It's a long wait for any service to be done More

by NANUMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Napoli Nissan responded

Thank you for the review and feedback. We appreciate your business and hope to see you again next time here at Napoli Nissan!

April 22, 2023

Joe was great and able to help me out efficiently. Definitely would recommend to anyone. More

by Alexandra.misuraca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Napoli Nissan responded

We're so glad Joe could assist you, Alexandra! Thanks for the recommendation and please don't hesitate to reach out if our Napoli Nissan team can be of service again in the future!

April 22, 2023

Service dept was great but I would never recommend anyone to buy a Nissan! Brand new radio after 3-4 months of trying to fix mine still having issues with it ! Done with Nissan! Done with Nissan has nothing More

by skello2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Napoli Nissan responded

We're glad that you had a great experience with our service department but regret you are unhappy with the Nissan brand. We encourage you to reach out to our service team to discuss these concerns and see if we can help resolve them for you. We'd like to help you regain your confidence in your vehicle and hope to hear from you soon! Thank you!

April 21, 2023

I was pleased with the explanation of serves needed by Louis the service advisor and approximately the time it would take. More

by bspruill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Napoli Nissan responded

Thank you for taking the time to share this positive feedback! We appreciate you visiting Louis & the team here at Napoli Nissan and hope you won't hesitate to reach out if we can be of service again in the future!

April 21, 2023

They have all peen kind and courteous to us. Made us feel like we were part of Napoli. Thank you! More

by Meriden girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren Bailey
Report | Print
Apr 24, 2023 -

Napoli Nissan responded

We appreciate this kind five-star review! We hope that you're enjoying your vehicle and look forward to seeing you again! Thank you! - Napoli Nissan

April 21, 2023

Frustrating I bought a new fob over a year ago that has had to be reprogrammed 2x since. Now when I decide to get a replacement since the fob is defective they basically charged me full price again More

by Peter
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Kleiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Napoli Nissan responded

Peter, I'm sorry to hear that you've had trouble with your fob and that you feel like you were overcharged for a replacement. We always aim to provide our customers with the best possible service, and it sounds like we fell short in your case. I'd like to make things right, so please give me a call so we can discuss your concerns further. Thank you. Ruben Burgos - Service Mgr - 203-787-5850

April 21, 2023

Omar was great. Super helpful, professional, they were honest and didn't try to make me spend more money. Will definitely be back. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Apr 24, 2023 -

Napoli Nissan responded

We're thrilled to hear that Omar provided you with such great service during your visit to Napoli Nissan! It's wonderful to know that you found our team to be helpful, professional, and honest. Thank you for taking the time to share your experience, and we look forward to seeing you again soon!

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