Napoli Nissan

I bought a 2020 Rogue with only 20,000 miles on it back in December of 2023 basically have had this car nearly new for slightly over a year, bringing the car in for regular oil changes as soon as it reache in December of 2023 basically have had this car nearly new for slightly over a year, bringing the car in for regular oil changes as soon as it reaches the suggested odometer mileage for oil change every time. We also brought the car in for 30,000 mile and paid a significant amount of money for that service, nearly $800. Thankfully the first 12 months, oil changes were free, which was great. During the 30k mileage checkup the rotated tires and supposedly included balance and alignment. Since that visit immediately after leaving, I noticed a wobble in the car when I reached highway speed, so next oil change I mentioned it, nothing was fixed. I also mentioned it 2 more times at each subsequent oil change so probably around 15,000 miles of driving with a wobble that got so bad that the headrest on back seat was shaking excessively while driving. This latest oil change I said I really need to have this fixed it’s been 3 times mentioning there’s an issue and although being told it would be checked and fixed, nothing was done to fix it. Finally this last visit they checked it after I had to really stress the urgency and importance. Turns out a balance weight had fallen off or was not put on, that particular tire has succumb to significant wear and gave me 2 options buy all 4 new tires $1400, on a car that only has 55,000 miles, the other tires are in good condition, or option 2 pay $369 for an alignment and balance. When I told the representative that I didn’t feel I should pay anything because I had told them multiple times about the wobble and nothing was fixed, he said well I got you a $100 discount. He also told me that he couldn’t take responsibility for the past time I brought the car in and he wasn’t my representative those times and therefore couldn’t be blamed, let me be clear, the blame is on the institute for allowing this type of customer dissatisfaction to be normalized and tolerated date I say encouraged. More

Excellent customer service! ! Luis is a very professional at his job and every time I call for service he is accommodating me. ! Luis is a very professional at his job and every time I call for service he is accommodating me. More

Friendly and easy service Only had oil change and tire rotation That's all there is to say rotation That's all there is to say More

Very helpful and friendly staff. A pleasant experience, would definitely use again in the future. A pleasant experience, would definitely use again in the future. More

Quick seamless, it was better than any other service that I have had recently. The service person called keep me up to date. I have had recently. The service person called keep me up to date. More

They whole team at Napoli was awesome. I wasn't really ready to buy that day but Ricky was amazing and made me feel comfortable and confident about my purchase! I wasn't really ready to buy that day but Ricky was amazing and made me feel comfortable and confident about my purchase! More

Very helpful, open to my ideas, no pressure at all. Good dealership. My third car from Napoli. Good dealership. My third car from Napoli. More

I had a great experience with my sale representative. . he was very attentive to my needs and what I wanted and my budget . he was very attentive to my needs and what I wanted and my budget More

Service is always great, providing explanations about the maintenance for my vehicle. The facility is clean and comfortable maintenance for my vehicle. The facility is clean and comfortable More

I would highly recommend Napoli’s to anyone . They were so helpful, answered all our questions . They were here to help from the beginning to the end as my daughter pulled out with her new car ou They were so helpful, answered all our questions . They were here to help from the beginning to the end as my daughter pulled out with her new car out of the lot. It was her first car And they need it so enjoyable for her. She absolutely loves the car and they assured us if we have any questions or concerns they will be there for us . More