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Napleton's Valley Hyundai

Aurora, IL

Overview
Employees
Reviews
Vehicles
4.7
2,587 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,587 reviews

November 16, 2023

Vasae Faisal and Ron did a great job of explaining the features of the two SUVs that I was interested in. They listened to what my wife and I desired in a vehicle. More

by Dennis Larson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deb Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vasae Faisal and Ron
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Dec 14, 2023 -

Napleton's Valley Hyundai responded

Hi Dennis, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

November 15, 2023

Joe Williams is the man! Remember what I said, you know where I’m at More

by Justin Simpson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Williams
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Dec 14, 2023 -

Napleton's Valley Hyundai responded

Hi Justin, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

November 14, 2023

Daniel was our salesperson and he was able to get us in on a test drive very quickly and handled my purchase quickly as well More

by jackkayhart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Cabac
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

November 13, 2023

Had the pleasure of working with Isreal at the Napelton location. Very personable and professional More

by murf402080
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isreal
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 13, 2023

Brandon is very nice and knolegable and Mark Wenc sales manager is the best !!! Thank you for your help !!! More

by manuel.lopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wenc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hi Manuel, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 13, 2023

Vasae made my purchase a pleasant one! He got me a good deal and offer for my trade in when I thought it couldn't happen. I was respected and treated fairly. More than I could've asked for More

by Carlygallardo4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vasae Faisal
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 09, 2023

Very good service. Didn’t wash my car. Waiting area didn’t have water. Service rep very nice More

by Ispaetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Deb Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lol
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hello Ispaetzel, we appreciate you taking the time to leave us this feedback. Please contact our Manager at (630) 851-2500 so that we may ensure your experiences with our dealership are more pleasant moving forward.

November 09, 2023

Great dealership all around from walking in through finance. Faiz was a great salesperson and I highly recommend him. More

by Cj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks for the recommendation, and have an amazing day!

November 08, 2023

Great place👍Cars in Best price. Working with Joushua was great. He helped me out with my car selection test drive and explained every simple point regarding the purchase and for sur More

by Shashank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh romero
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hi Shashank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 08, 2023

Easy going people. Straight to the point with making deals. Any questions will be answered quickly. More

by natekaz935
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vasae
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Dec 15, 2023 -

Napleton's Valley Hyundai responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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