Mark Wenc

Dillon was friendly but not pushy, which I really like. He was willing to assist by contacting my insurance man to get my car covered. he showed me how to set up my phone through the car. We were able to h He was willing to assist by contacting my insurance man to get my car covered. he showed me how to set up my phone through the car. We were able to have a few conversations unrelated to the sale. I would tell all my friends to shop there. I met Mark who was great to deal with. This dealer really goes out of their way to satisfy the buyers. Probably the best buying experience I have ever had at a car dealership. Second to none is their slogan and they live by it More

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Yourself u and ur manager(Mike) never give up on me,u will never know how much that means to me.you guys are so awesome and wonderful. God said according to your faith it shall be done. Once again thank will never know how much that means to me.you guys are so awesome and wonderful. God said according to your faith it shall be done. Once again thank you. More

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Easy to work with the management and sales staff are awesome financing this car made sense because of the low rates and the finance department made it easy and smooth process to the whole process 👍 awesome financing this car made sense because of the low rates and the finance department made it easy and smooth process to the whole process 👍 More

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I had an amazing experience working with Daniel Martinez at Napleton Hyundai in Aurora. He was incredibly helpful from start to finish, taking the time to explain everything clearly and making sure I unders at Napleton Hyundai in Aurora. He was incredibly helpful from start to finish, taking the time to explain everything clearly and making sure I understood all my options. He really went above and beyond to help me get into my car, and even helped me upgrade to a higher trim with better features, which I truly appreciate. I never felt pressured, and he made the whole process smooth and stress-free. Overall, the entire staff was welcoming and professional, and the customer service was excellent. I would definitely recommend Daniel to anyone looking to buy a car! More

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The best experience at a car dealership. On the 1st day, we were received by Eric Goddard. He was extremely patient with us. We test drove Ionic9, Ionic6, Ionic5, and Pallisade. He was smill On the 1st day, we were received by Eric Goddard. He was extremely patient with us. We test drove Ionic9, Ionic6, Ionic5, and Pallisade. He was smilling all the time and answered all our questions patiently. He was the reason we visited the showroom the second time to finalize our purchase. However, he was busy with another customer and we met Dillon Strack. He was equally nice and patiently answered all our questions. We test drove the Ionic9 again - just to make sure we investing well. We loved the vehicle. After spending 5-6 hrs at the dealership, and having innumerable conversations with the Manager Mark, and negotiating the price and accessories, we came home with our new vehicle. We love it. And we truly had a great experience at the dealership. Thank you - Eric, Dillon and Mark. More

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I purchased a used 2021 Audi SQ5 from this dealership. Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, including Audi(roughly $7K repair) I notified the dealership immediately and requested that the vehicle be repaired(as required by Illinois law). After delays, the dealership stated they would only perform the repair if I first signed a “General Release of Claims” waiving past, present, and future claims and agreeing to confidentiality and non-disparagement terms. I explained that requiring this in order to perform the repair was not permitted under Illinois law, but I was told that if I believed that to be the case, I should take the matter to court. Because the dealership refused to perform the repair without signing that document, I opened a complaint with the Illinois Attorney General. While this process is ongoing, I am currently without a vehicle and the dealership has not offered assistance or an alternative solution. I am confident this situation will ultimately be resolved in my favor, but in the meantime I am left without transportation & paying a car note for a car I cannot use. I am sharing this experience so other consumers can make an informed decision. More

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Jordan Kabranov was great from start to finish - I would highly recommend him to anyone who is looking for a car highly recommend him to anyone who is looking for a car More

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I purchased a used car from Napleton’s Valley Hyundai recently and was very satisfied with this dealership. From my interactions with my sales consultant, Stephanie, to the sales manager, Mark, everyone recently and was very satisfied with this dealership. From my interactions with my sales consultant, Stephanie, to the sales manager, Mark, everyone here was very pleasant to work with. I would definitely buy another vehicle from this dealership. More

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Dion n Mark were really great with me , very professional n able to explain n answer all my question , which let me leave with a newer technical , Thank you guys so much keep up the good work n able to explain n answer all my question , which let me leave with a newer technical , Thank you guys so much keep up the good work More

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I was called in for an B1 service. that i was told I had two left on my warranty and no end date was mentioned. When I arrived they hurried to sell me the B1 service for $139.00 and tw that i was told I had two left on my warranty and no end date was mentioned. When I arrived they hurried to sell me the B1 service for $139.00 and two of them fkr $200.00. The service at Valley Hyundai has been nothing but underhanded to say the least from the initial sale of the car, bad tires, and they somehow my interest rate got changed from 4.x% to 6.5%. I wouldn't recommend Ed Napleton's Valley Hyundai to anyone. They lied about the sales transaction, the tires they changed, and the B1 service. They are nothing but professional fishermen that lure you end. I will never do business with any Ed Napleton "Valley Hyundai" or otherwise. I put this out there...if you ever get that "feeling", trust your gut. More

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