Yosimar Navarro

Do not buy from this dealership. Do not buy from Yosimar. Do not use their service center. Awful, awful experience from start to finish. This is the second negative review I’m le Do not buy from Yosimar. Do not use their service center. Awful, awful experience from start to finish. This is the second negative review I’m leaving. The first one they literally bribed me to remove. So I wouldn’t trust all these positive reviews, they were probably paid for. The buying experience was extremely lackluster. I had to go looking for my sales person several times because he was greedy and wanted to sell to me and another family at the same time despite other sales people being free to help me. I already knew I was approved for the car, I got approved online. I was there for hours. From the first drive, noticed something wrong with the car immediately. I brought it up to Yosimar, no problem! We’ll fix that! I should have known better but I knew I wanted this specific car, I drove an hour and a half to get it. I buy the car and set an appointment to get it fixed up. I come in for my appointment as scheduled, huge line of cars waiting to even enter the service center. I presume they have to be walk ins. They can’t have this many appointments at the same time, right? WRONG! I go to the desk and let them know I’m here for my appointment and the man has the nastiest attitude over them being short staffed like if that’s my fault. I’m told I won’t be seen for a couple hours and what I need done to my car would be another five hours. No courtesy car is offered. I’m being treated by garbage by this man where I just spent $30k on a new car that doesn’t even work properly. This is when I left my first review. I guess that hurt because finally people started being nice. They invited me in and even offered to fill up my tank for me, only if I deleted my negative review. I come in, do my repair, and everything is fixed. Right? WRONG! Now something else is wrong with my car. Immediately tell them. Was told “oh just wait 24-48 hours” it’s been weeks and it’s still not fixed. Reached out to Yosimar and it would appear he got his commission check is no longer interested in helping. So now I just bought a car that doesn’t even work like it’s supposed to. Wouldn’t recommend this company to my worst enemy. Maybe they’ll bribe me again to remove this review and I can finally get my car fixed! More

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Yosimar was very helpful and kept open communication. He found the car I wanted and kept me informed about when it would arrive at the dealership. Yosimar worked with me to get the best deal he could for He found the car I wanted and kept me informed about when it would arrive at the dealership. Yosimar worked with me to get the best deal he could for the car. I was only disappointed that the manufacturer adds unnecessary extras to boost the price of the vehicle. Otherwise, it was a great buying experience and I love the car! Thank you Yosimar. More

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Bad service after spending so much money for a certified tucson, is like a scam tucson, is like a scam More

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Yosimar was excellent to work with, great communication and made the process very easy. I would definitely go to this dealership again. They are great. and made the process very easy. I would definitely go to this dealership again. They are great. More

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I purchased a used 2021 Audi SQ5 from this dealership. Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, including Audi(roughly $7K repair) I notified the dealership immediately and requested that the vehicle be repaired(as required by Illinois law). After delays, the dealership stated they would only perform the repair if I first signed a “General Release of Claims” waiving past, present, and future claims and agreeing to confidentiality and non-disparagement terms. I explained that requiring this in order to perform the repair was not permitted under Illinois law, but I was told that if I believed that to be the case, I should take the matter to court. Because the dealership refused to perform the repair without signing that document, I opened a complaint with the Illinois Attorney General. While this process is ongoing, I am currently without a vehicle and the dealership has not offered assistance or an alternative solution. I am confident this situation will ultimately be resolved in my favor, but in the meantime I am left without transportation & paying a car note for a car I cannot use. I am sharing this experience so other consumers can make an informed decision. More

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Our salesman, Yosimar was terrific, helpful and explained everything in easy to understand terms. He was polite and not in any way "pushy". He seemed to take our concerns to heart and everything seemed conve everything in easy to understand terms. He was polite and not in any way "pushy". He seemed to take our concerns to heart and everything seemed conversational. The entire dealership was respectful and kind. It was a terrific experience (how rare for a new car buying experience!) and we can't stress enough how much we'd recommend considering Napleton for something interested in buying a car. More

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My experience was perfect, I came in knowing exactly what I wanted but still was unsure if I wanted to go through with the purchase, however, Yosimar was able to explain and assure me numbers and rates that I wanted but still was unsure if I wanted to go through with the purchase, however, Yosimar was able to explain and assure me numbers and rates that made sense and fit my budget and in the end I was able to make my purchase confidently, I can honestly say it wouldn’t have happen without his help. 5 stars for Yosimar More

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Nice setup. Yosimar is a good salesman and helped us to find what was needed quickly. Yosimar is a good salesman and helped us to find what was needed quickly. More

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Experience was great. Yosimar was very patient, polite and he was able to explain all we needed to know before buying 😊 Yosimar was very patient, polite and he was able to explain all we needed to know before buying 😊 More

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Yosh is great. Does everything. Be comfortable. Know’s his xxxx. Don’t feel pressured. Say what you want. Nicely ! Everyone there is OK. Does everything. Be comfortable. Know’s his xxxx. Don’t feel pressured. Say what you want. Nicely ! Everyone there is OK. More

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