Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,704 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,704 reviews
May 22, 2026
Strait forward pricing. Friendly professional staff. I’m hopeful about the future with our new car. Friendly professional staff. I’m hopeful about the future with our new car. More
by holmey11
Employees Worked With
May 21, 2026
They sold us a lemon! Won’t stand behind warranty work. Transmission first 2 days, wheel bearings, capsules, wiring harness. They SUCK! Do NOT BUY from them- read the re Won’t stand behind warranty work. Transmission first 2 days, wheel bearings, capsules, wiring harness. They SUCK! Do NOT BUY from them- read the reviews!!! Several BAD reviews! Don’t get screwed! More
by Long6
May 16, 2026
I have bought my last 2 vehicles from Napleton Hyundai and both experiences have been low stress, friendly and professional. I always do a lot research before I buy and Napleton Hyundai always has the bes and both experiences have been low stress, friendly and professional. I always do a lot research before I buy and Napleton Hyundai always has the best deals and customer service. This time I dealt with Faris on the phone to come up with the sales offer I wanted and Jordan took care us at dealership to finalize the delivery. Jordan even called me the next day to see if I had any questions that he could help me with. If you want the best deal and great customer service I would highly recommend Napleton Hyundai. More
by Tim
May 07, 2026
My rep, Jose Serrano, was pleasant to work with. I am very happy with my new vehicle! This is the fourth time I have purchased a vehicle from this dealer. My only complaint is that I noticed a scrat I am very happy with my new vehicle! This is the fourth time I have purchased a vehicle from this dealer. My only complaint is that I noticed a scratch in the paint on the fuel door and I had asked for that to be taken care of. I had mentioned it several times. Today was the first day I bought fuel and I see that the scratch is still there. My ask is that they make sure to follow through with the customer’s request before they leave the lot. More
by amysfarabaugh
Employees Worked With
April 30, 2026
Easy to work with the management and sales staff are awesome financing this car made sense because of the low rates and the finance department made it easy and smooth process to the whole process 👍 awesome financing this car made sense because of the low rates and the finance department made it easy and smooth process to the whole process 👍 More
by eddykhatib
Employees Worked With
Other Employees :
Dion
April 25, 2026
Yosimar was excellent to work with, great communication and made the process very easy. I would definitely go to this dealership again. They are great. and made the process very easy. I would definitely go to this dealership again. They are great. More
by jasoncormany
April 22, 2026
Dealer was great. I was greeted quickly, the representative kept in constant contact, I was provided a detailed walk-through and given sensible options. Work was compl I was greeted quickly, the representative kept in constant contact, I was provided a detailed walk-through and given sensible options. Work was completed quickly and as far as I can tell they did a good job. More
by MDW0125
Employees Worked With
Michael Manning
April 10, 2026
I had a great experience working with Dion at Hydunai when purchasing my 2024 Honda Accord. From the moment I walked in, Dion was professional, knowledgeable, and genuinely focused on making the process when purchasing my 2024 Honda Accord. From the moment I walked in, Dion was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. He took the time to answer all of my questions, walked me through the details of the vehicle, and made sure I felt confident in my purchase Dion’s transparency and attention to detail stood out, and it’s clear he cares about his customers having a positive experience. I’m extremely happy with the purchase and would recommend Dion to anyone looking for a quality vehicle and excellent service. More
by Rlambke
Employees Worked With
Dion
