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Napleton's River Oaks Honda
Lansing, IL
1,192 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,192 reviews
March 29, 2025
Jeff Parham did an excellent job providing choices for me to determine which auto I preferred, so that I could make an informed decision. I researched online and formed an idea, but it was best to evaluate e to determine which auto I preferred, so that I could make an informed decision. I researched online and formed an idea, but it was best to evaluate each vehicle in person. He gave me an excellent deal and I would recommend Jeff to my friends and family. More
by marglyn977
Employees Worked With
March 24, 2025
JP was a good dealer to me. He laid down all the reasons why getting a new car made sense. While also working with us despite being unprepared in some areas. He laid down all the reasons why getting a new car made sense. While also working with us despite being unprepared in some areas. More
by jamari.webster11
Employees Worked With
February 28, 2025
Returned to the best dealership after 15 years and meet JP. He answered all my question and my concerns about getting into a new Honda. Very knowledgeable and patience. Overall he gave a great experience i JP. He answered all my question and my concerns about getting into a new Honda. Very knowledgeable and patience. Overall he gave a great experience in purchasing a new Honda. More
by Rlthomas4719
February 22, 2025
I came in after being worried about my credit history. Jason A was incredibly knowledgeable on the topic, and was completely empathetic and understanding about my worries. He made the whole process of car Jason A was incredibly knowledgeable on the topic, and was completely empathetic and understanding about my worries. He made the whole process of car searching so much more effortless. More
by Rebecca C
Employees Worked With
February 03, 2025
Had a great experience working with Jeff Parham (JP). He was patient, friendly, honest, and knowledgable. Made the car-buying process smooth and stress-free. Highly recommend! He was patient, friendly, honest, and knowledgable. Made the car-buying process smooth and stress-free. Highly recommend! More
by Danielle
Employees Worked With
January 04, 2025
Jason help me with a car and it was a good salesman and he gave me all the information that I needed it. You was a great salesman. he gave me all the information that I needed it. You was a great salesman. More
by Juangonzalez19671976
Employees Worked With
January 03, 2025
Had a very pleasant experience JP he was very personable and extremely helpful, everyone at the dealership was amazing and made the process extremely easy! and extremely helpful, everyone at the dealership was amazing and made the process extremely easy! More
by andrewr18
Employees Worked With
January 02, 2025
Jason is very helpful, Excellent service and very honest! ! I’m very happy thank you ! I’m very happy thank you More
by Lasargenta233
January 01, 2025
My name is Erica Reid, I went to Napleton Honda to purchase a Lexus & enjoyed my experience with the sales rep Falzi, whom was extremely professional in all areas of business. He went over & above, wh purchase a Lexus & enjoyed my experience with the sales rep Falzi, whom was extremely professional in all areas of business. He went over & above, which exceeded my expectations of a wonderful service & I look forward to my next purchase with the establishment. More
by ericafisher2001
Employees Worked With
