Earnest Norman

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025 Honda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-doo in Lansing during negotiations for a 2025 Honda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-door price around $32,000 along with a $16,995 trade-in value for my vehicle. Before returning to the dealership, my father called to confirm the car was still available, and separately my salesperson called me directly and stated they would still honor the deal if I came in. After driving about 45 minutes back to the dealership, I was then told the vehicle was “tied up in a sale” and that if I still wanted the vehicle, the price would suddenly increase by $3,500 because they planned to sell it to CarMax instead. I understand vehicles can sell quickly, but the communication and handling of the situation felt misleading and disrespectful of my time. If the terms had changed or the vehicle was no longer realistically available, that should have been communicated before asking me to come back to the dealership. I’m leaving this review so other customers are aware of my experience and can make informed decisions when negotiating here. More

Report | Print

Earnest always work out a good deal. My fiancé got a brand new 2026 vehicle. I definitely recommend Earnest as your salesman. Thanks again E 😊 My fiancé got a brand new 2026 vehicle. I definitely recommend Earnest as your salesman. Thanks again E 😊 More

Report | Print

Best place to come and purchase a care Earnest is the best sales person ever he is very persistent and getting the job done best sales person ever he is very persistent and getting the job done More

Report | Print

Earnest Norman Thank you for helping me today getting into a brand new 2026 Hrv honda. You took the time to explain all details of me qualifying for a car patient and very pleasant. I appreciate everyth into a brand new 2026 Hrv honda. You took the time to explain all details of me qualifying for a car patient and very pleasant. I appreciate everything you done for me and I will recommend other to you in the future. Emma Hawkins😊. More

Report | Print

Had an appointment for a simple oil change and tire rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an hour after leaving, the tire pressure light came on. I had to call off work and return the next morning. That visit? A circus. My name was called by mistake, and when I followed up, the advisor just pointed to a guy and said, “We meant him.” No apology, no clarity. She seemed much more attentive to male customers and only got friendly when she wanted a good review, she even followed up asking for one. I appreciated the free car wash, but overall? Sloppy, impersonal service. I won’t be back. More

Report | Print

My sales person at River Oaks Honda was Ernest and he did a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. More

Report | Print

Earnest and Jason provided exceptional service and assisted me with purchasing a SUV. This is my fourth purchase at River Oaks Honda and the fourth time Earnest has assisted me. Jason was extremely pa assisted me with purchasing a SUV. This is my fourth purchase at River Oaks Honda and the fourth time Earnest has assisted me. Jason was extremely patient and knowledgeable. He did an excellent job in helping me make the perfect choice. I am truly appreciative of everything! More

Report | Print

To earnest and Faris you guy's were great to deal with. you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M More

Report | Print

JP and Ernest are the best. I’ve bought several cars and if you need to buy a vehicle go to them. I’ve bought several cars and if you need to buy a vehicle go to them. More

Report | Print

Nice friendly answered all my questions I will be coming back very soon with family back very soon with family More

Report | Print