Daniel D'Antonio

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025 Honda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-doo in Lansing during negotiations for a 2025 Honda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-door price around $32,000 along with a $16,995 trade-in value for my vehicle. Before returning to the dealership, my father called to confirm the car was still available, and separately my salesperson called me directly and stated they would still honor the deal if I came in. After driving about 45 minutes back to the dealership, I was then told the vehicle was “tied up in a sale” and that if I still wanted the vehicle, the price would suddenly increase by $3,500 because they planned to sell it to CarMax instead. I understand vehicles can sell quickly, but the communication and handling of the situation felt misleading and disrespectful of my time. If the terms had changed or the vehicle was no longer realistically available, that should have been communicated before asking me to come back to the dealership. I’m leaving this review so other customers are aware of my experience and can make informed decisions when negotiating here. More

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Great salesman Kamal. Dan was also great customer service. I would refer friends and family Dan was also great customer service. I would refer friends and family More

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Sales manager dan and salesperson Michael were very professional and made selling my car to the dealer easy and pleasurable. I recommend this dealer to the entire chicago metro area. Visit napleton hon professional and made selling my car to the dealer easy and pleasurable. I recommend this dealer to the entire chicago metro area. Visit napleton honda in lansing illinios and you will not be sorry. More

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Garbage dealership. Don’t buy the 2016 gmc Sierra 1500 I drove it for a couple weeks and it seemed to have transmission issues. Also has hail damage all over it. Don’t buy the 2016 gmc Sierra 1500 I drove it for a couple weeks and it seemed to have transmission issues. Also has hail damage all over it. More

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All of the staff was very helpful, honest and friendly. They did not push us to make any decisions and guided us through the process. We appreciated them showing all of the features of our car as we were t They did not push us to make any decisions and guided us through the process. We appreciated them showing all of the features of our car as we were test driving. More

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Great service on both ends of the dealership, Faris is wonderful and Dan is so kind wonderful and Dan is so kind More

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Miyazaki did an outstanding job helping my granddaughter obtain a car. He demonstrated the highest level of professionalism and empathy. He was honest and respectful. We trust him to do business with any of obtain a car. He demonstrated the highest level of professionalism and empathy. He was honest and respectful. We trust him to do business with any of our family members and friends in the future. What a fantastic young man!!! More

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