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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,060 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,060 Reviews of Napleton’s Kia of Elmhurst

March 14, 2017

Purchased 2016 Kia Soul Kyle was fantastic and very easy to work with. Very knowledgeable about his products. No question went unanswered. Kyle was very patient with me .. More

by Michael Wassom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
Mar 30, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you Michael! We are very lucky to have Kyle on our team of product and sales specialists. Please let us know if there is every anything else we can help you with again in the future.

March 10, 2017

Dealership & Staff Are Just Great! I'm ready to run for the door the minute I walk into a car dealership and am approached by a sales person. So from start to completion, it was a welc More

by MLsoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
Mar 30, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Wishing you a great day until the next time we meet.

March 07, 2017

Would not advise going here. -I bought my use car from here on 2/7/2017 and I am still left with all kinds of unresolved problems. They took a warranty listed car and made it 'AS More

by Law2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faris, Adam, Erik, Shadi, Craig, Ken, Ken Montijo
May 24, 2017 -

Napleton’s Kia of Elmhurst responded

Hello my name is Michael Matthews and I am the customer relations manager for Ed Napleton Kia. i'm extremely sorry to hear you were unhappy with your visit to our dealership and if you would like to discuss it with me please give me a call at 630-782-9300 ext 2372.

March 05, 2017

GREAT FAMILY ORIENTED DEALERSHIP our salesman : Kyle Gonzalez is a great person and salesman, he explained everything in detail to answer all the questions and concerns i had about th More

by cass-sorento no1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez, Erik Briskey, Ken Montijo
Mar 09, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you for leaving this detailed feedback about your experience with Ed Napleton's Kia of Elmhurst. Wishing you a great day until the next time we meet.

February 27, 2017

Fantastic place, great customer service! This dealership was top notch! Nikola went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and h More

by zpoint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikola Nikolov
Mar 09, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you for leaving this detailed feedback about your experience with Ed Napleton's Kia of Elmhurst. You really made our day today.

February 24, 2017

GREAT Dealership & Staff! GREAT experience from the first test drive to the purchase! My salesperson is Adam Abdalla , he is wonderful, very helpful, patient and understanding More

by rayan16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Abdalla
Mar 10, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you very much for sharing these comments, Rayan16. You really made our day today.

Mar 12, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your experience. We are very lucky and proud to have Adam as a member of our team. Please let us know if there is anything we can ever assist you or your family with in he future.

February 15, 2017

Online prices are very misleading Do not believe the price of one of their used cars. Cars that are advertised as certified are not certified at all. They are "pre-certified", and th More

by Zach Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Briskey
Feb 15, 2017 -

Napleton’s Kia of Elmhurst responded

I think there may be some misunderstanding please call me 630-365-7056 ken montijo Gsm Kia

Feb 16, 2017 -

Zach Francisco responded

Ken - your number goes straight to a voicemail that hasn't been set up.

February 11, 2017

Vince Balachia sales associate Vince Balachia was very knowledgeable and nice. He worked very hard to close my deal. It was great working with him. I'm very happy with my purchase More

by Tee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
Feb 15, 2017 -

Napleton’s Kia of Elmhurst responded

Vince is our top senior sales associate and has been working for over 15 years at this location to ensure his customers a taken care of. Thank you for sharing your experience and we look forward to helping you and your family again in the future.

February 09, 2017

Great experience A very good experience dealing with Vince & Joe. After an unpleasant experience at another dealership shortly before stopping at Napleton's it was a p More

by Jan Siers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince & Joe
Feb 11, 2017 -

Napleton’s Kia of Elmhurst responded

Thanks for the feedback, Jan. We strive to provide excellent service to our customers at Ed Napleton's Kia of Elmhurst. We always love to receive great feedback.

February 02, 2017

Vince, John and Darius Got a very complicated deal done for me in a very short span of time. Very accommodating and great transparency through the entire process. Gave me More

by DenaliBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
Feb 07, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you for leaving feedback about your experience with Ed Napleton's Kia of Elmhurst. Please feel free to email me if you every have any questions in the future. Enjoy your new vehicle! Justin Storr Internet Manager JStorr@Napleton.com

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