Napleton’s Kia of Elmhurst

Purchased 2016 Kia Soul Kyle was fantastic and very easy to work with. Very knowledgeable about his products. No question went unanswered. Kyle was very patient with me .. Kyle was fantastic and very easy to work with. Very knowledgeable about his products. No question went unanswered. Kyle was very patient with me ... I was very meticulous with reading documents. Highly recommend Kyle. More

Dealership & Staff Are Just Great! I'm ready to run for the door the minute I walk into a car dealership and am approached by a sales person. So from start to completion, it was a welc I'm ready to run for the door the minute I walk into a car dealership and am approached by a sales person. So from start to completion, it was a welcome pleasure to work with Kyle Gonzalez who knew the product, listened to my auto and financial needs and tirelessly worked very hard and met them both. Thanks again Kyle and Napelton Kia! More

Would not advise going here. -I bought my use car from here on 2/7/2017 and I am still left with all kinds of unresolved problems. They took a warranty listed car and made it 'AS -I bought my use car from here on 2/7/2017 and I am still left with all kinds of unresolved problems. They took a warranty listed car and made it 'AS-IS".but wasn't smart enough to know a photo speaks a thousand words before they got rid of the evidence which had my signature and we was told it didn't exist by Shadi.....wrong! -Pushed a warranty in place of giving a warranty because the Finance dept gets a bonus for what they sell (per Shadi words to us). -Deceived about the existing warranty left by manufacturer to selll the car. Instead of 5 years it was 4 mos. which was verified by the manufacturer. -Still had to negotiate the car although the price was lower on the web than on the lot. -Forged my name without my permission on a document and who knows what else. -ERORRS, ERRORS, ERRORS found on our documents we had to have corrected. -Did not give me all my documents from the signing by witholding papers and had to return and demand missing papers. -Did not detail the car anywhere near a clean car and had to request it several time until I chose to do it myself to save the headache. -They put a rear plate on with 1 screw and it fell off and was loss. We had to get a new set of plates and multiple returns to the City Clerk's Office (1st - Plate registration was not given to me, 2nd - lost plate and reregistering the new plate and city sticker. -Left 20 lug locks on the vehicle without having possession to a key to give us. -Had to return on several occassion due to incomplete work. -Insulted me about a Certified Reputable bank check. -Nicks and scuffs still exist from what was owed to us to remove. Corporate don't want to compensate fairly for loss but wants us to remove our reviews. Erik was awesome for going over and beyond to try and clean up after others; errors, mess up, lack of service and never bashing them but just doing what was needed to satisfy the customer. My rating is only higher because of Erik. More

GREAT FAMILY ORIENTED DEALERSHIP our salesman : Kyle Gonzalez is a great person and salesman, he explained everything in detail to answer all the questions and concerns i had about th our salesman : Kyle Gonzalez is a great person and salesman, he explained everything in detail to answer all the questions and concerns i had about the new car i was buying. He did this with professionalism,honesty and courtesy, which made me and my wife feel very comfortable. Also Ken Montijo, your GM was awesome, not only is he a stone cubs fan but he was instrumental in getting the deal done to my total satisfaction. It would remiss on my part not to include Erik Briskey that helped in every way possible to satisfy our needs and comfort during our visits at the dealership More

Fantastic place, great customer service! This dealership was top notch! Nikola went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and h This dealership was top notch! Nikola went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Ed Napleton’s Kia (Nikola in particular) to anyone who is looking for a new or used vehicle. More

GREAT Dealership & Staff! GREAT experience from the first test drive to the purchase! My salesperson is Adam Abdalla , he is wonderful, very helpful, patient and understanding GREAT experience from the first test drive to the purchase! My salesperson is Adam Abdalla , he is wonderful, very helpful, patient and understanding and a lot fun to work with! More

Online prices are very misleading Do not believe the price of one of their used cars. Cars that are advertised as certified are not certified at all. They are "pre-certified", and th Do not believe the price of one of their used cars. Cars that are advertised as certified are not certified at all. They are "pre-certified", and they will make you pay another $1,500 to certify them. On top of that, they add a "weather and protection package" to every car, which cannot be opted out of, and adds another $995 to the advertised price. In my case, it was a certified Optima advertised at $17,000. Excluding taxes, fees, etc., I was already on the hook for $19,495. This is a shady way of doing business and I wouldn't recommend anyone buy a car from this dealer. They will try to swindle you. More

Vince Balachia sales associate Vince Balachia was very knowledgeable and nice. He worked very hard to close my deal. It was great working with him. I'm very happy with my purchase Vince Balachia was very knowledgeable and nice. He worked very hard to close my deal. It was great working with him. I'm very happy with my purchase More

Great experience A very good experience dealing with Vince & Joe. After an unpleasant experience at another dealership shortly before stopping at Napleton's it was a p A very good experience dealing with Vince & Joe. After an unpleasant experience at another dealership shortly before stopping at Napleton's it was a pleasure to deal with professional, courteous salesmen. They were both very knowledgeable and treated us fairy. More

Vince, John and Darius Got a very complicated deal done for me in a very short span of time. Very accommodating and great transparency through the entire process. Gave me Got a very complicated deal done for me in a very short span of time. Very accommodating and great transparency through the entire process. Gave me more on trade in than 3 other dealers had offered. Sold me vehicle for lower than any price in the USA. Very happy car buying experience, thank you all! - Vito More