Napleton’s Kia of Elmhurst

They are very shady here and I would avoid at all cost. Purchased a used car and traded in our old car. Everything was going fine until we started talking about numbers. They claimed we HAVE to purchase th Purchased a used car and traded in our old car. Everything was going fine until we started talking about numbers. They claimed we HAVE to purchase the CPO warranty (even though the car was listed as having it already) in order to get a better rate. I literally have over 800 credit score. I showed them a rate that my bank was offering and then they still insisted we have to get the CPO warranty to get it even though bank said we didn't have to. I can't fully blame Joel as I believe he was just told what to say from the financing department. Either way ended up getting swindled into purchasing that CPO warranty anyway and then the financing officer (Almin Spahic) told us after we signed everything that they offer another warranty that has all coverage of the car that is better than the one we purchased. Literally offering this on top of the one we just purchased instead of offering that one first. This new warranty made the first warranty absolutely useless and a waste of like $2500. They wouldn't just cancel out the first warranty even though they basically forced us to get it. We are talking about paying an extra like $6000 because of these warranties instead of around $3500-$4000 for the all encompassing warranty on its own. Entire place is a scam. Then they tell us we should just replace license plates instead of renewing as it would be more cost effective since we had a renewal for the sticker coming up in 5 months anyways. Not a big deal. Gave us temp plates. Still haven't received any license plates and temp plates are about to expire. E-mailed all of them multiple times to see if they could give us a new set of temp plates (as they originally said they would if plates didn't arrive in time) until the actual license plates arrive. We even called the financial office (no answer). Nobody returned any e-mails. Went back into the dealership and they admitted they were just going to not do anything or reach back out. The sales guy claimed he was told to not respond. How ridiculous is that? Their final answer was we have to go to DMV for that. Why couldn't they say that over a quick e-mail a month ago when we first reached out before this temp plate expired instead of ignoring e-mails and calls. So many red flags with this place. Would never step foot in their doors again and I truly hope others read the review to see how sketchy they operate and continuously lie to add things to the price and avoid their customers after the fact. For the record I have dealt with plenty of other dealerships and never had an experience remotely like this. I suggest strongly finding a different dealership to work with. More

I stopped by the dealership to look at a vehicle that happened to be in service. While there, I was helped by Aleks who took the time to walk with me around the dealership to show me all of the available happened to be in service. While there, I was helped by Aleks who took the time to walk with me around the dealership to show me all of the available options. She was even able to get me valuable information about the truck that I was interested in. She was very knowledgeable about the inventory and kept me updated throughout the process. If you're in the market for a vehicle and you stop by this dealership, ask for Aleks. She'll do her best to make you feel secure in your purchase and that you have an extremely satisfying experience. More

I bought my car from Napelton Kia. I was greeted by a tall Gentelman who introduced himself as Jay the manager. I told him what I was looking for and my price range. He took me to see I was greeted by a tall Gentelman who introduced himself as Jay the manager. I told him what I was looking for and my price range. He took me to see a salesman named Jeff. Jeff and test drove some vehicles and when I found the one I like he took me to Jay who took care of the whole process. Wow was I impressed? It was the easiest And fastest transaction I have ever encountered. I will definitely be returning and recommending everyone and anyone to Napleton Kia to see the manager Jay More

I had a very good experience at the Ed Napleton Kia dealership and and Syed helped me with a great deal on my purchase of the Kia Forte. dealership and and Syed helped me with a great deal on my purchase of the Kia Forte. More

Very bad experience. Sales person was very nice until you said not ready to buy the car same day. They will not disclose the price of new car or the price of your trade!. Sales person was very nice until you said not ready to buy the car same day. They will not disclose the price of new car or the price of your trade!. I purchased many cars before and this was the worst experience ever. They will not even show you a car since you were not buying same day…. This is and so unprofessional. Would not go back there More

Bad service department. Bad sales team. New cars have recalls within the year. Bad bad company Bad sales team. New cars have recalls within the year. Bad bad company More

If you like to be lied to and abused while shopping for a car-these are the people for you. I saw a couple of cars online, so I called to ask if they had them on their lot and was told they were there. I s car-these are the people for you. I saw a couple of cars online, so I called to ask if they had them on their lot and was told they were there. I said I would like to see them and drive them and could be there in about 30 minutes. "Fine, we will have them ready for you." I got there in about 40 minutes and told their manager Jay that I looked one of the cars over and was ready to drive it. He told me to sit and wait while he got a salesperson. After waiting twenty or twenty-five minutes just to speak to a salesperson, I had to wait while someone took the car out to be washed, even though I had already seen it. Eventually, they took me out to the car, but it was out of gas. I was told to go back in to sit and wait while someone took the car to the local Speedway to get gas. After another half hour, we went for a drive. I liked the car, but I could tell it the brakes needed maintenance, not surprising on a six-year-old car. I told them I liked it and wanted to buy it and needed my mechanic to look at it. They wouldn't allow me to take it for evaluation. I was told I had to buy it first, and they would take it back if it needed too much work. Don't expect good customer service, honesty, or good faith from this dealership. More

Bravo⭐️ Thank You⭐️Customer Care Extraordinaire ⭐️⭐️⭐️⭐️⭐️❣️ KIA & ACURA Service Manager Marcell Varciag Jr. and KIA Seevice Manager Bryan, and Service Assistant Jay were stellar in their concer ⭐️⭐️⭐️⭐️⭐️❣️ KIA & ACURA Service Manager Marcell Varciag Jr. and KIA Seevice Manager Bryan, and Service Assistant Jay were stellar in their concern, and customer care for my husband and myself regarding our KIA repair! THANK YOU NAPLETON KIA FOR BEING THE BEST! 6 STARS OUT OF 5 ⭐️⭐️⭐️⭐️⭐️⭐️ THANK YOU MARCELL , BRYAN, AND JAY‼️ More

Great Experience. I bought a used (4,000 miles) Camero from Jeff Silverman. Jeff did a great job and made the process simple and painless. I bought a used (4,000 miles) Camero from Jeff Silverman. Jeff did a great job and made the process simple and painless. More

Finance department is extremely helpful! I would definitely purchase from this dealer again! Top notch! I would definitely purchase from this dealer again! Top notch! More