Napleton’s Kia of Elmhurst

We went in for recall work on our Kia Soul, and service staff were helpful and easy to work with, plus they washed our car. We decided to shop for an upgrade, and looked on Carfax. Napleton had one we like staff were helpful and easy to work with, plus they washed our car. We decided to shop for an upgrade, and looked on Carfax. Napleton had one we liked. They responded right away to our inquiry, we got an appointment right away, and met with Miguel Mancilla. He took us through the whole process, answered all our questions politely and competently, without pressuring. He streamlined every step from start to finish, and we are very happy customers. More

Purchased new Kia Sorento in June 2024. The sales staff was helpful during the purchase of the vehicle. I had some issues with getting some answers on parts that were owed to me after purch The sales staff was helpful during the purchase of the vehicle. I had some issues with getting some answers on parts that were owed to me after purchase, but the issue was rectified and appreciate the assistance from Ms. Degrazia. More

Service Dept is top notch ! Bryan went above and beyond to make things go smoothly. Most service depts sort of make you feel like you’re a pain most of the time. Not here. Excel Bryan went above and beyond to make things go smoothly. Most service depts sort of make you feel like you’re a pain most of the time. Not here. Excellent job. Shout out to Bryan and the whole crew More

Worst sales experience ever! Jay kept handing me off to other sales people and none of them would help me purchase simply because I wasn’t in town. I tried to make an appointment Jay kept handing me off to other sales people and none of them would help me purchase simply because I wasn’t in town. I tried to make an appointment. I tried to purchase everyday for 7 days and they sold the car out from under me. And I’m a previous customer of theirs. More

I have had a wonderful experience. Because of a medical condition I needed certain accommodations not typically given. Everyone was truly amazing but my sales person Joel went above an Because of a medical condition I needed certain accommodations not typically given. Everyone was truly amazing but my sales person Joel went above and beyond to make the day and purchase go flawlessly. Joel was outstanding this dealership was fantastic highly recommend. More

We walked into the dealership last night at 8:30pm traded our old car and left with a new. Sal and Zak were just amazing. Their professionalism, customer service and kindness were incredible. Highly recommen our old car and left with a new. Sal and Zak were just amazing. Their professionalism, customer service and kindness were incredible. Highly recommend those guys if you want to purchase a car. More

Big waist of time. I received 3 calls from 3 different sales people about the car I was interested in. I was told the car was still available but they wouldn’t negotiat I received 3 calls from 3 different sales people about the car I was interested in. I was told the car was still available but they wouldn’t negotiate or give me the price of the car over the phone. I needed to come in person. After being there for 45 minutes our salesman tells us the car is no longer available and is listed as sold. Also the GM was very nasty loud and aggressive when I asked him if he was the one I would negotiate the price of the car. He went off on me yelling at me that the price online is the price of the car and not to waist his time if I think they are going any lower. In the end no one ever told me the price of the car. More

Best dealership I have seen in 30 years. Buying car for me always was nightmare. Dealers try to make maximum profit and sometimes pressure to make deal. Couple times I was mead and walk out Buying car for me always was nightmare. Dealers try to make maximum profit and sometimes pressure to make deal. Couple times I was mead and walk out, speech frustrated me . This dealership was different. From street entrance to have take new car out, everything was so easy and professional. Those people from beginning give good deal which I can’t refuse and ask to have better. They give me really fear deal and explanation. I after that I said yes I will buy car. My deal and paperwork was quick done. For two hours completed all and drive out. I strongly recommend this dealership to anyone. There’s number one professional all employees and no pressure at all. I will again said Thanks Napleton dealer to make easy my life. More

Tried to buy a used 2018 TLX - listed on their website for ~20k. After I go to the dealership- they tried to sell me extended warranty ( for 4k) and after I refused they tried to add an inspection fee ( for ~20k. After I go to the dealership- they tried to sell me extended warranty ( for 4k) and after I refused they tried to add an inspection fee (2k)! Plus they won’t let you have the car inspected until you buy it- told me to bring a mechanic there instead! It’s a scam!!! Stay away! I thought it was a reputable dealership- I was wrong!!! More

Salesman started off polite and gracious on our new car purchase. As soon as it came time to write up the deal, he immediately started out $2K over the “Napleton’s Price” listed on the web site. And he got purchase. As soon as it came time to write up the deal, he immediately started out $2K over the “Napleton’s Price” listed on the web site. And he got ruder and jerkier by the minute. He asked if we’d “meet him halfway”. When I told him “No, I just want it for the price you advertise it on your website”, he got especially nasty and snapped “If I get this approved, will you buy it?” Took three hours from start to finish, to pay the price they listed on the website, in cash. Not recommended. More