Napleton’s Kia of Elmhurst

If you like to be lied to and abused while shopping for a car-these are the people for you. I saw a couple of cars online, so I called to ask if they had them on their lot and was told they were there. I s car-these are the people for you. I saw a couple of cars online, so I called to ask if they had them on their lot and was told they were there. I said I would like to see them and drive them and could be there in about 30 minutes. "Fine, we will have them ready for you." I got there in about 40 minutes and told their manager Jay that I looked one of the cars over and was ready to drive it. He told me to sit and wait while he got a salesperson. After waiting twenty or twenty-five minutes just to speak to a salesperson, I had to wait while someone took the car out to be washed, even though I had already seen it. Eventually, they took me out to the car, but it was out of gas. I was told to go back in to sit and wait while someone took the car to the local Speedway to get gas. After another half hour, we went for a drive. I liked the car, but I could tell it the brakes needed maintenance, not surprising on a six-year-old car. I told them I liked it and wanted to buy it and needed my mechanic to look at it. They wouldn't allow me to take it for evaluation. I was told I had to buy it first, and they would take it back if it needed too much work. Don't expect good customer service, honesty, or good faith from this dealership. More

Bravo⭐️ Thank You⭐️Customer Care Extraordinaire ⭐️⭐️⭐️⭐️⭐️❣️ KIA & ACURA Service Manager Marcell Varciag Jr. and KIA Seevice Manager Bryan, and Service Assistant Jay were stellar in their concer ⭐️⭐️⭐️⭐️⭐️❣️ KIA & ACURA Service Manager Marcell Varciag Jr. and KIA Seevice Manager Bryan, and Service Assistant Jay were stellar in their concern, and customer care for my husband and myself regarding our KIA repair! THANK YOU NAPLETON KIA FOR BEING THE BEST! 6 STARS OUT OF 5 ⭐️⭐️⭐️⭐️⭐️⭐️ THANK YOU MARCELL , BRYAN, AND JAY‼️ More

Finance department is extremely helpful! I would definitely purchase from this dealer again! Top notch! I would definitely purchase from this dealer again! Top notch! More

Great Experience. I bought a used (4,000 miles) Camero from Jeff Silverman. Jeff did a great job and made the process simple and painless. I bought a used (4,000 miles) Camero from Jeff Silverman. Jeff did a great job and made the process simple and painless. More

We went in for recall work on our Kia Soul, and service staff were helpful and easy to work with, plus they washed our car. We decided to shop for an upgrade, and looked on Carfax. Napleton had one we like staff were helpful and easy to work with, plus they washed our car. We decided to shop for an upgrade, and looked on Carfax. Napleton had one we liked. They responded right away to our inquiry, we got an appointment right away, and met with Miguel Mancilla. He took us through the whole process, answered all our questions politely and competently, without pressuring. He streamlined every step from start to finish, and we are very happy customers. More

Purchased new Kia Sorento in June 2024. The sales staff was helpful during the purchase of the vehicle. I had some issues with getting some answers on parts that were owed to me after purch The sales staff was helpful during the purchase of the vehicle. I had some issues with getting some answers on parts that were owed to me after purchase, but the issue was rectified and appreciate the assistance from Ms. Degrazia. More

Service Dept is top notch ! Bryan went above and beyond to make things go smoothly. Most service depts sort of make you feel like you’re a pain most of the time. Not here. Excel Bryan went above and beyond to make things go smoothly. Most service depts sort of make you feel like you’re a pain most of the time. Not here. Excellent job. Shout out to Bryan and the whole crew More

Worst sales experience ever! Jay kept handing me off to other sales people and none of them would help me purchase simply because I wasn’t in town. I tried to make an appointment Jay kept handing me off to other sales people and none of them would help me purchase simply because I wasn’t in town. I tried to make an appointment. I tried to purchase everyday for 7 days and they sold the car out from under me. And I’m a previous customer of theirs. More

I have had a wonderful experience. Because of a medical condition I needed certain accommodations not typically given. Everyone was truly amazing but my sales person Joel went above an Because of a medical condition I needed certain accommodations not typically given. Everyone was truly amazing but my sales person Joel went above and beyond to make the day and purchase go flawlessly. Joel was outstanding this dealership was fantastic highly recommend. More

We walked into the dealership last night at 8:30pm traded our old car and left with a new. Sal and Zak were just amazing. Their professionalism, customer service and kindness were incredible. Highly recommen our old car and left with a new. Sal and Zak were just amazing. Their professionalism, customer service and kindness were incredible. Highly recommend those guys if you want to purchase a car. More