Napleton’s Kia of Elmhurst

I had a scheduled service appt for an oil change today. My service advisor was Jenna Witek. She assisted me immediately after stepping out of my car. She was so pleasant, helpful, courteous and attentive! My service advisor was Jenna Witek. She assisted me immediately after stepping out of my car. She was so pleasant, helpful, courteous and attentive! She did everything with a smile. I look forward to coming back to you guys soon. And I hope I get an opportunity to be helped by Jenna again! Thank you😊 Leonie Marsh More

I could not believe how personable, helpful, and kind Justin Hermansen was to me today. I got lost in the parking lot at 6:45 AM trying to find the service bay, and Justin came out of blue directing me t Justin Hermansen was to me today. I got lost in the parking lot at 6:45 AM trying to find the service bay, and Justin came out of blue directing me to the correct spot. (Jeez, I felt embarrassed looking like a confused, elderly woman.) As I walked into service, there he was again at the desk smiling broadly at me welcoming me inside as my service rep. Incredible kindness and service. Unheard of these days, right? Next, he gave me his card and said if I needed any more help, I should contact him directly. Napleton KIA, this dear knight of decency to a complete stranger should at least get a bonus, don't you think? More

Sunnie purchased a Kia K 4 with Monika as her sales person. Monika is a caring, knowledgeable sales person. She made the process of buying a vehicle easy and simple; not words often used in buying a person. Monika is a caring, knowledgeable sales person. She made the process of buying a vehicle easy and simple; not words often used in buying a car ! Everyone in the process was professional. Sunnie has purchased a number of vehicles in her lifetime and this was one of the best Thank you Monika. More

Dealer has lost service records for cars after computer systems upgrade (so I was told). Expect to get services you completed to be suggested again, unless you know your service records. Working in technol systems upgrade (so I was told). Expect to get services you completed to be suggested again, unless you know your service records. Working in technology myself, this lack of maintaining records to assure car is maintained is a complete failure. Guess it's a trust nothing and will you be out of warranty should you not complete requirements? More

Hi- Just wanted to express our services with Luis @ Kia services Napelton. He is awesome and ensures we are always taken care of. Informs us anything we may miss. Literally, one of the best service man Kia services Napelton. He is awesome and ensures we are always taken care of. Informs us anything we may miss. Literally, one of the best service managers there!!! Also, Chris the finance manager was awesome. We had a little hiccup, but we sat down and sorted it out. And he definitely kept his word. Couldn't be more happier with the outcome. If you're looking to purchase a vehicle, stop in ask for Chris. If you're going to another kia dealer for repairs, routine checkups, or anything. Stop in at Napelton Kia Services ask for Luis🤗🤗 More

I had an excellent experience at this dealership! From the moment I walked in, the staff were professional, friendly, and very knowledgeable. They took the time to answer all my questions without any From the moment I walked in, the staff were professional, friendly, and very knowledgeable. They took the time to answer all my questions without any pressure, and made the entire process smooth and stress-free. The vehicle selection was great, and everything was transparent from start to finish — no hidden fees or last-minute surprises. I really appreciated how honest and respectful the team was throughout the purchase. If you’re looking for a trustworthy place to buy a car with great customer service, I highly recommend this dealership. I would definitely come back again! More

I had a service appointment for my car 11:15 I arrived there is 11 am and he only told me the staff has to wait from 2:30 hours to 3 I told him they have to warn before I am more than 45 min and he only s there is 11 am and he only told me the staff has to wait from 2:30 hours to 3 I told him they have to warn before I am more than 45 min and he only said After I take the day at my work to be able to take my car they come out with those things it's not fair they have a terrible service More

Fraudulent, bait & switch tactics. Extremely disappointing. I had done my research, made an appointment to see 2 new 2025 SUVs I was deciding between: the Telluride & Sorento. I showed Extremely disappointing. I had done my research, made an appointment to see 2 new 2025 SUVs I was deciding between: the Telluride & Sorento. I showed up for my appt and they gave me a new inexperienced salesperson to help me. I am a 47F, to help paint the picture. I was ready to make a purchase, but needed more info on the vehicles, so I asked to speak with a more knowledgeable sales person. He brought in Angel to help me. They told me they had a new 2025 telluride SX in blue (what i was looking for), but their sales manager had been using it, so it just needed to be detailed. They gave me an offer of $51,600 for this "new" telluride. They negotiated down slightly (-$1K). I went home to think on it and used the VIN & stock # to look up the car just to look at the features again. Turns out the car they were trying to sell me on for $51,600 was a 2024 Telluride, valued on their website at $45,924. Total CON job. Even their sales manager was in on this deal and pushing me to buy it. Will never step foot in there again. Had cash to spend that day, and they totally blew it. Total CON job. Had cash & motivation to purchase that day, and they totally blew it. Buyer beware!!!! More

Update June 2025: After 9 weeks of having my car and making me go out of my way to do absolutely everything they asked of me, on the car I took care of immaculately, they are forcing me to pick up my ca making me go out of my way to do absolutely everything they asked of me, on the car I took care of immaculately, they are forcing me to pick up my car or they'll start charging me. Nothing was fixed, and they wrongfully refused to honor the recall and the warranty. April 2025: The absolute worst customer service I've experienced in my entire life. Never buy a Kia! My Kia is one of the years that had an engine recall, due to their engines spontaneously combusting/exploding. They have been doing absolutely everything they can to not give me the engine that is owed for the recall. My car is still under the correct warranty, and this was verified. They made me pay a ton of money to get a new knock sensor so they could "make sure it wasn't a faulty sensor" and "it's part of protocol". They told me that I would for sure get my new engine after the new knock sensor goes off. This process took almost a month, and they wouldn't return any calls after always saying they would. After a few months, the check engine light is flashing again and showing the code for engine failure, so I bring in my Kia, assuming they would stay true to their word like decent human beings would. Instead, they try to sell me another knock sensor (the first one has a one year warranty and it's only been a few months), and a bunch of random overpriced things that had also been replaced a few months prior. Many of them are $20 items that they want me to pay $300+ for. They just try to make you buy a bunch of things you don't actually need in hopes that you'll either buy it all blindly or trade in your vehicle. I reminded them that all of these were replaced and the tech admits to not looking at the sheet before sending it over. Supposedly he has submitted a ticket with Kia service and is waiting to hear back from them for a few weeks. They are once again not returning calls and are ignoring texts. They said they would give me a loaner vehicle while they repair mine. I did not receive a loaner last time or this time, and it has already been over 3 weeks that I am without a vehicle. Do not waste your time with this dealership or Kia in general. When your faulty product is literally killing people it shouldn't be such an immense hassle to replace the broken component. The fact that the company and its employees fight you along the way is truly scummy, and they should be ashamed of themselves for treating anyone this way. More

Paul Aitchison was absolutely helpful. He was kind and great about helping me. He always offered a hand to us and was patient. He was kind and great about helping me. He always offered a hand to us and was patient. More