Napleton’s Kia of Elmhurst

Alex LeClair was my salesman and he was awesome, he really took his time showing me everything I wanted to see and explained everything to me. It made my experience with buying a car (as a first time b really took his time showing me everything I wanted to see and explained everything to me. It made my experience with buying a car (as a first time buyer who didn’t know really anything) amazing! Alex is great!! More

So you state "If there are any service issues that remain unresolved, please contact us and we will work to promptly address them." If this is truly what you standby than why is it I have been trying to call unresolved, please contact us and we will work to promptly address them." If this is truly what you standby than why is it I have been trying to call for the past 2 weeks and I can't seem to get anyone to assist me with my Kia Fuel Rebate Economy Reimbursement? The service department completed the paperwork back on 04/04/2024 and the "Warranty Administrator" (Karen) has yet to finish the paperwork and submit to Kia Fuel Economy Reimbursement. I have been calling for the past 2 weeks and all I get is bounced around to different extensions simply because who ever answers the call are not trained to answer a call or know who to escalate it to. Today some brave person finally answered the call however had absolutely no knowledge of the "Kia Fuel Economy Reimbursement Program" so once again I hung up hopeless and without an answer as to why the paperwork has for the Kia Fuel Reimbursement Program has not been submitted. Not to mention last year when there was a steering wheel recall. I called the service department to schedule an appointment to have it fixed at not cost to me as the paperwork stated and was told the recall expired, after a lengthy conversation trying to explain that a recall does not expire I finally decided it was not worth my time and energy. So for my safety as well as my family I paid 600.00 to have it fixed. I can go on and on but its only going to fall on deaf ears. Customer service should be the #1 priority that is what will set you apart from everyone else and its unfortunate its not. I truly believe this to will be ignored. I was raised to treat people the way you want to be treated and to always be humble but that's not how today's society is these days. P.S I rated you a 1 because I could not rate you a Zero. Sincerely, E Powers More

Jay in Elmhurst took excellent care of me. Thanks again Jay!! I love my sportage and highly recommend! Thanks again Jay!! I love my sportage and highly recommend! More

They deceived me that they could help me with credit conditions under my reality, but they have no financing plans. The salesperson was not professional, and the store manager did not answer me when he conditions under my reality, but they have no financing plans. The salesperson was not professional, and the store manager did not answer me when he had called me the last 3 days. I don't suggest visiting this place!! More

I had a recall notice on my Kia and the service was done quickly and professionally. As a multi car purchaser from the dealership and me being local, Special Thanks goes out to to Disa DeGrazia for her pro quickly and professionally. As a multi car purchaser from the dealership and me being local, Special Thanks goes out to to Disa DeGrazia for her professionalism and courtesy in getting service done, as well as Martha for her additional help and also to Joseph Ronduelas in service who had everything in place and was beyond prompt at my arrival. More

Would not honor advertised price of cpo vehicle listed on website and kia cpo site Update found a dealership that would honor advertised price. Car purchased and paid for😃 website and kia cpo site Update found a dealership that would honor advertised price. Car purchased and paid for😃 More

I just want to let people know what a great experience I had there at Napleton Kia Rick Boerman the sales manger was the best understanding what I was trying to accomplish made the deal so easy Thank you had there at Napleton Kia Rick Boerman the sales manger was the best understanding what I was trying to accomplish made the deal so easy Thank you More

Thanks to my experience with Rick Boerman, i will never go to any dealership other than Napleton kia of elmhurst! Nest car buying experience i ever had. THANK YOU AGAIN 🙏🏼 go to any dealership other than Napleton kia of elmhurst! Nest car buying experience i ever had. THANK YOU AGAIN 🙏🏼 More

Great Selection Friendly Employees. The Manager Rick Boarman went out of his way to put us into a Vehicle that really filled our needs. Will be sending my Friends and Family to see him. The Manager Rick Boarman went out of his way to put us into a Vehicle that really filled our needs. Will be sending my Friends and Family to see him. Great Experience. More

Went to look at a K5 GT based on a listing on Napleton Kia's website listing $2,500 off of MSRP, however after arriving and test driving the car the discount was not honored. I went to another Kia dealer Kia's website listing $2,500 off of MSRP, however after arriving and test driving the car the discount was not honored. I went to another Kia dealer and got a K5 GT at $1,700 off of MSRP which was better than their e-price of $1,150 off of MSRP. The same car is now shown on Napleton's at $3,200 off of MSRP, which I think is more of an exaggeration of what you can really get off of MSRP, if anything. More