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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,062 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,062 Reviews of Napleton’s Kia of Elmhurst

June 25, 2024

Big waist of time. I received 3 calls from 3 different sales people about the car I was interested in. I was told the car was still available but they wouldn’t negotiat More

by MelS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose, Monica Jucan
Jun 27, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your car purchase. There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Ed Napleton's Kia of Elmhurst, we strive to provide exceptional service and support to all our customers, and we fell short in this instance. We value your interest in our vehicles and appreciate the opportunity to earn your business. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or ER@Napleton.com. We are deeply committed to improving our processes and ensuring that such lapses in communication do not occur in the future. Your feedback is invaluable to us, and we would greatly appreciate any additional insights you can provide about your experience. Once again, I apologize for the inconvenience and thank you for your understanding. We truly value your interest in our vehicles and look forward to the possibility of serving you better and helping you find the perfect vehicle. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

June 06, 2024

Best dealership I have seen in 30 years. Buying car for me always was nightmare. Dealers try to make maximum profit and sometimes pressure to make deal. Couple times I was mead and walk out More

by vrle60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhidin (Miha, Miki), Monica Jucan
Jun 07, 2024 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Vrle60! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

May 25, 2024

Tried to buy a used 2018 TLX - listed on their website for ~20k. After I go to the dealership- they tried to sell me extended warranty ( for 4k) and after I refused they tried to add an inspection fee ( More

by KevinP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don’t recall
May 27, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We want to regain your trust and your business so please reach out to us at (630) 782-9300. We will work with you to resolve this matter to your satisfaction.

May 27, 2024 -

KevinP responded

Thanks b but NO thanks - your practices are inherently dishonest and I will never do business with you. Good luck scamming people- there is a sucker born every minute after all!

May 19, 2024

Salesman started off polite and gracious on our new car purchase. As soon as it came time to write up the deal, he immediately started out $2K over the “Napleton’s Price” listed on the web site. And he got More

by pettydroppings
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeeson, Jay
May 22, 2024 -

Napleton’s Kia of Elmhurst responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to us at (630) 782-9300. Your comments play a key role in the success of our business, so we hope to speak with you soon. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

May 05, 2024

Alex LeClair was my salesman and he was awesome, he really took his time showing me everything I wanted to see and explained everything to me. It made my experience with buying a car (as a first time b More

by jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex LeClair, Monica Jucan
May 06, 2024 -

Napleton’s Kia of Elmhurst responded

Hello Jessica, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

April 23, 2024

So you state "If there are any service issues that remain unresolved, please contact us and we will work to promptly address them." If this is truly what you standby than why is it I have been trying to call More

by evpow5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen
May 03, 2024 -

Napleton’s Kia of Elmhurst responded

Hi Evpow5, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (630) 782-9300 so we can work towards a resolution. We look forward to hearing from you. Regards, Ma rta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

April 22, 2024

Jay in Elmhurst took excellent care of me. Thanks again Jay!! I love my sportage and highly recommend! More

by deann952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
Apr 25, 2024 -

Napleton’s Kia of Elmhurst responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

March 22, 2024

They deceived me that they could help me with credit conditions under my reality, but they have no financing plans. The salesperson was not professional, and the store manager did not answer me when he More

by Fred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t know
Mar 23, 2024 -

Napleton’s Kia of Elmhurst responded

Fred, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We want to regain your trust and your business so please reach out to us at (630) 782-9300. We will work with you to resolve this matter to your satisfaction. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

March 20, 2024

I had a recall notice on my Kia and the service was done quickly and professionally. As a multi car purchaser from the dealership and me being local, Special Thanks goes out to to Disa DeGrazia for her pro More

by leestroh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Mar 22, 2024 -

Napleton’s Kia of Elmhurst responded

Leestroh, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (630) 782-9300 at your earliest convenience to discuss how we can turn this experience into a positive one. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

January 16, 2024

Would not honor advertised price of cpo vehicle listed on website and kia cpo site Update found a dealership that would honor advertised price. Car purchased and paid for😃 More

by Unhappy
Recommend Dealer
No
Employees Worked With
Sergio
Jan 18, 2024 -

Napleton’s Kia of Elmhurst responded

Unhappy, we're extremely disappointed to hear that you left Ed Napleton's Kia of Elmhurst unsatisfied. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you for speaking with me. I am here to assist so please give me a call and I will do my best to rectify this situation. Regards, Marta Nilles Customer Relations Manager Ed Napleton Kia/Acura 630-782-9300 x2378/x2339 marta.nilles@napleton.com