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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,058 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,058 Reviews of Napleton’s Kia of Elmhurst

January 02, 2024

The worst dealership in the world. Lied about an oil change that was never performed go to their website you'll see my pics in the review. Then they drove my newly REBUILT ENGINE from More

by slelko85
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Disa, Marcel, Brian, Luis
Jan 03, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would like to speak with you more regarding this matter. Please reach out to us at (630) 782-9300. We look forward to hearing from you.

December 29, 2023

We had a great experience at Elmurst working with Artem. He was friendly but not pushy. This was our first new car and we were afraid it was going to be a horrible process, but we actually enjoyed it. We More

by denise.jones2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artem Borodyukh, Monica Jucan
Dec 31, 2023 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Denise.jones2! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

December 24, 2023

Looked at new and used EV6. Ultimately did not buy but I did sell my car at a fair price, David and Artem were very helpful. More

by dennis p.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Artem
Dec 26, 2023 -

Napleton’s Kia of Elmhurst responded

Hello Dennis, we appreciate you taking the time to leave us this feedback. Our team is available should you require any help. Thank you!

December 23, 2023

Words cannot describe the absolute gratitude I feel towards my service advisor Luis. He was extremely polite, patient and helped me throughout my whole stay. Truly great customer service. Definitely wi More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Dec 24, 2023 -

Napleton’s Kia of Elmhurst responded

Bri, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Ed Napleton's Kia of Elmhurst as your first choice for service! Regards Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-941-4300 x2378/x2339 marta.nilles@napleton.com

December 17, 2023

Disrespectful. Period. They literally make up stuff in hope that they are talking with an idiot. If you care what you drive. This isn’t the place for you. More

by chriscuthbert12
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Jucan
Dec 19, 2023 -

Napleton’s Kia of Elmhurst responded

Hi Chris, thank you so much for taking time to write this review and let us know about your experience with us. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. It's important that we speak with you in hopes to rectify this. When did you visit us? What department did you work with- sales or service? I have had a hard time to locate any information in order to contact you. So please if you have a moment give me a call directly at 630-782-9300. I do hope to speak with you soon. Thank you. Regards, Marta Nilles Customer Relations Manager Ed Napleton Kia/Acura 630-782-9300 x2378/x2339 marta.nilles@napleton.com

December 14, 2023

I have been coming here for service for a long time. Always great visit with great communication and work well done. Thank you More

by Donna
Recommend Dealer
Yes
Employees Worked With
Service
Dec 15, 2023 -

Napleton’s Kia of Elmhurst responded

Hi Donna, thank you so much for the positive review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 08, 2023

Dealership lacks integrity from the sales associates to the Sales Manager named Mr Onest. Like other recent reviews the Ed Napleton Kia displays low prices on-line for their vehicles, but once you make a More

by DJ PILOT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr. Onest
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We have not been able to locate your file in our system so we could reach out and try to rectify this to your satisfaction. Please give me a call directly at 630-782-9300 so I can assist. Looking forward to hearing from you. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

December 04, 2023

I don't understand how this happens. 2017 car, on the website for $10,897. Adam Abdalla (salesperson) comes back and says the price on the car is $14k, "to cover the cost of the servic More

by mgreven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
abdalla, adam
December 04, 2023

I'm convinced the 5 star reviews have to be new car purchases - it can't be that difficult to make a customer happy with a brand new purchase at MSRP. The used car sales at Napleton are another stor More

by CarBuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam, Jay
December 01, 2023

I am leaving a review about an amazing, upstanding, caring, outgoing, warm hearted young man. His name is Anthony Iniquez. He comes from a very loving and close family. Anthony is nothing but patient a More

by mjm06092012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Iniquez
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton's Kia of Elmhurst so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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