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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,062 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,062 Reviews of Napleton’s Kia of Elmhurst

January 12, 2024

I just want to let people know what a great experience I had there at Napleton Kia Rick Boerman the sales manger was the best understanding what I was trying to accomplish made the deal so easy Thank you More

by Mrckeenan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Boerman sales manager
Jan 13, 2024 -

Napleton’s Kia of Elmhurst responded

Mrckeenan, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Rega rds, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@ napleton.com

January 12, 2024

Thanks to my experience with Rick Boerman, i will never go to any dealership other than Napleton kia of elmhurst! Nest car buying experience i ever had. THANK YOU AGAIN 🙏🏼 More

by Walker81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Boerman
Jan 13, 2024 -

Napleton’s Kia of Elmhurst responded

We appreciate your positive review about your recent experience with us! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Rega rds, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@ napleton.com

January 10, 2024

Great Selection Friendly Employees. The Manager Rick Boarman went out of his way to put us into a Vehicle that really filled our needs. Will be sending my Friends and Family to see him. More

by louusedcars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Boarman
Jan 12, 2024 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Louusedcars! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

January 08, 2024

Went to look at a K5 GT based on a listing on Napleton Kia's website listing $2,500 off of MSRP, however after arriving and test driving the car the discount was not honored. I went to another Kia dealer More

by jim_l9
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sayed
Jan 10, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (630) 782-9300 at your earliest convenience to discuss how we can turn this experience into a positive one.

January 02, 2024

The worst dealership in the world. Lied about an oil change that was never performed go to their website you'll see my pics in the review. Then they drove my newly REBUILT ENGINE from More

by slelko85
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Disa, Marcel, Brian, Luis
Jan 03, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would like to speak with you more regarding this matter. Please reach out to us at (630) 782-9300. We look forward to hearing from you.

December 29, 2023

We had a great experience at Elmurst working with Artem. He was friendly but not pushy. This was our first new car and we were afraid it was going to be a horrible process, but we actually enjoyed it. We More

by denise.jones2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artem Borodyukh, Monica Jucan
Dec 31, 2023 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Denise.jones2! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

December 24, 2023

Looked at new and used EV6. Ultimately did not buy but I did sell my car at a fair price, David and Artem were very helpful. More

by dennis p.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Artem
Dec 26, 2023 -

Napleton’s Kia of Elmhurst responded

Hello Dennis, we appreciate you taking the time to leave us this feedback. Our team is available should you require any help. Thank you!

December 23, 2023

Words cannot describe the absolute gratitude I feel towards my service advisor Luis. He was extremely polite, patient and helped me throughout my whole stay. Truly great customer service. Definitely wi More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Dec 24, 2023 -

Napleton’s Kia of Elmhurst responded

Bri, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Ed Napleton's Kia of Elmhurst as your first choice for service! Regards Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-941-4300 x2378/x2339 marta.nilles@napleton.com

December 17, 2023

Disrespectful. Period. They literally make up stuff in hope that they are talking with an idiot. If you care what you drive. This isn’t the place for you. More

by chriscuthbert12
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Jucan
Dec 19, 2023 -

Napleton’s Kia of Elmhurst responded

Hi Chris, thank you so much for taking time to write this review and let us know about your experience with us. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. It's important that we speak with you in hopes to rectify this. When did you visit us? What department did you work with- sales or service? I have had a hard time to locate any information in order to contact you. So please if you have a moment give me a call directly at 630-782-9300. I do hope to speak with you soon. Thank you. Regards, Marta Nilles Customer Relations Manager Ed Napleton Kia/Acura 630-782-9300 x2378/x2339 marta.nilles@napleton.com

December 14, 2023

I have been coming here for service for a long time. Always great visit with great communication and work well done. Thank you More

by Donna
Recommend Dealer
Yes
Employees Worked With
Service
Dec 15, 2023 -

Napleton’s Kia of Elmhurst responded

Hi Donna, thank you so much for the positive review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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