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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,062 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,062 Reviews of Napleton’s Kia of Elmhurst

December 08, 2023

Dealership lacks integrity from the sales associates to the Sales Manager named Mr Onest. Like other recent reviews the Ed Napleton Kia displays low prices on-line for their vehicles, but once you make a More

by DJ PILOT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr. Onest
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We have not been able to locate your file in our system so we could reach out and try to rectify this to your satisfaction. Please give me a call directly at 630-782-9300 so I can assist. Looking forward to hearing from you. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

December 04, 2023

I don't understand how this happens. 2017 car, on the website for $10,897. Adam Abdalla (salesperson) comes back and says the price on the car is $14k, "to cover the cost of the servic More

by mgreven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
abdalla, adam
December 04, 2023

I'm convinced the 5 star reviews have to be new car purchases - it can't be that difficult to make a customer happy with a brand new purchase at MSRP. The used car sales at Napleton are another stor More

by CarBuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam, Jay
December 01, 2023

I am leaving a review about an amazing, upstanding, caring, outgoing, warm hearted young man. His name is Anthony Iniquez. He comes from a very loving and close family. Anthony is nothing but patient a More

by mjm06092012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Iniquez
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton's Kia of Elmhurst so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

November 30, 2023

Great experience with Vesmir with assisting us in finding an affordable car. I really appreciate that he understood our budget and showed us other options. Although we didn’t make a purchase the experience w More

by Experience
Recommend Dealer
Yes
Employees Worked With
Vesmir grahovic
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Experience, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any further questions, please give us a call. We're always happy to help! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@naplet on.com

November 28, 2023

I had such a great experience buying my Kia here. Mr. Mancilla was very patient with all my questions. I would recommend getting your car from here, hands down. More

by LupitaM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel mancilla
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Lupitam! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

November 01, 2023

Michael Delaney is a class act. Treated me with respect and never pressured me to make a fast decision, he was patient and kind. I highly recommend Michael if your looking for a n More

by Goldielocks19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Delaney
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Goldielocks19! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Our team is available should you require any extra help. Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

October 31, 2023

Excellent customer service we received from Miguel Mancilla. He was very patient with both my wife and I even on his day off he was able to help us by answering all our questions. More

by Teo Cal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Mancilla
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

October 28, 2023

Had an amazing experience and would recommend to anyone looking for a car. Great and professional service! More

by Karina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenad
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Karina, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

October 28, 2023

Vann Jackson was awesome he made the experience very easy... I'm defiantly recommending my brother next because he needs a car!! More

by dre day
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
vann jackson
Dec 14, 2023 -

Napleton’s Kia of Elmhurst responded

Dre Day, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

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