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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,058 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,058 Reviews of Napleton’s Kia of Elmhurst

September 09, 2023

wow! just picked up my car a week ago at the Kia dealership. it was amazing, all thanks to Sedin. He made me feel like a valued customer, explaining every More

by Ethan Anderson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sedin Hodzic
Sep 11, 2023 -

Napleton’s Kia of Elmhurst responded

Ethan Anderson, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

September 09, 2023

We got our new Kia recently at this dealership, and Sedin is an absolute gem! He was incredibly patient with us, understanding our needs as an older couple. His warm demeanor made our car buying journey a br More

by Carlos Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sedin Hodzic
Sep 11, 2023 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Carlos Rodriguez! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

September 09, 2023

I purchased my car just a few days ago from Napleton’s Kia dealership, and Sedin provided exceptional service. He understood my tight schedule and ensured the process was quick and efficient. His knowledg More

by Emily Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sedin Hodzic
Sep 11, 2023 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Emily Johnson! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

September 04, 2023

I have to say Michael Delaney was great with servicing me! I’ve been looking to get a new car and I feel I found the perfect fit! More

by Markell Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Delaney, Monica Jucan
Sep 11, 2023 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Markell Thompson! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Alicia Salgado Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 alicia.salgado@napleton.com

September 04, 2023

Very pleasant experience, because of Michael Delaney our sales person. He was very informative and not pushy, which I appreciated. He even called 2 days later to follow up and see how everything was going More

by CB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Delaney , Monica Jucan
Sep 11, 2023 -

Napleton’s Kia of Elmhurst responded

We're glad to hear our Staff took such great care of you, Cb! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care! Regards, Alicia Salgado Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 alicia.salgado@napleton.com

September 01, 2023

I had an initial bad experience with Napleton Kia – Elmhurst couple years ago (of bait and switch) which they worked to rectify, so I thought I would try them again for a used car for my daughter. But More

by salmantariq
Recommend Dealer
No
Employees Worked With
Sales
Sep 09, 2023 -

Napleton’s Kia of Elmhurst responded

Salaman T. We appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Sorry you feel this way and we really do try our very best to resolve any issues or concerns our customers may have, but being a high volume dealership its not uncommon for us to have multiple appointments on the same vehicle in a day. There are times sir there could be 3-5 people on the same car and it doesn't sell. Then there is those instances that you experience that there is 2 - 3 people on the same are and one want to processed with the purchase. Also, I would like to address the first experience you at our location. During the time when all dealerships had extreme inventory shortages we did everything we could for you to get the vehicle you wanted . I am so sorry you feel this way and if you would like to talk further please don't hesitate to call. Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

August 24, 2023

Went to Napleton Kia looking for a small SUV. It was a great experience working with Syed who was very knowledgeable and helped us make a decision. We walked away with a great deal on a Kia SUV. More

by SJK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Sep 10, 2023 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Sjk! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

August 24, 2023

Syed got us a wonderful deal he is very patient and well informed. He is the guy to ask for in this place. More

by abrahamphilip1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Sep 10, 2023 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Abrahamphilip1981! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

August 23, 2023

We appreciate Adam’s professionalism and product knowledge that made for a stress free purchase experience. Thank you Adam! More

by Jpoplawski1
Recommend Dealer
Yes
Employees Worked With
Adam Abdalla
Sep 10, 2023 -

Napleton’s Kia of Elmhurst responded

Jpoplawski1, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

August 22, 2023

Ed Napleton has been a great experience definetly coming back for more future purchase thank you Jose for making everything posible for us More

by vaquiaxCarlos09
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
Sep 10, 2023 -

Napleton’s Kia of Elmhurst responded

Vaquiaxcarlos09, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

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