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Napleton’s Kia of Elmhurst
Elmhurst, IL
1,061 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,061 Reviews of Napleton’s Kia of Elmhurst
August 04, 2018
Adam was great Adam worked with us to get the vehicle and rate we were looking for. The Service was efficient and professional. Thanks for the great service!! Adam worked with us to get the vehicle and rate we were looking for. The Service was efficient and professional. Thanks for the great service!! More
by dartistqp
Employees Worked With
Ken Montijo
August 03, 2018
Excellent experience Getting further detailed lessons on how to operate my car with the new technology was important to me and Chris went above and beyond his job to help Getting further detailed lessons on how to operate my car with the new technology was important to me and Chris went above and beyond his job to help me. More
by Bartosik,larry443
Employees Worked With
Chris
August 03, 2018
Great Buying process From start to finish Chris and Connor were great to work with. On our first visit we were greeted by Chris who listened to our needs and was able acco From start to finish Chris and Connor were great to work with. On our first visit we were greeted by Chris who listened to our needs and was able accommodate all of our questions. From a transaction side we worked with Connor and again Connor was very helpful where we needed him the most. The entire transaction was painless and efficient. Both individuals made themselves available anytime we asked. All in all very happy with my experience. More
by Bherbolich1
Employees Worked With
Connor Klein, ChrisKrulak
August 01, 2018
Great experience If you are looking for a new vehicle I would suggest you go see Jeremy because he was wonderful and got me everything I asked for At an agreeable pric If you are looking for a new vehicle I would suggest you go see Jeremy because he was wonderful and got me everything I asked for At an agreeable price More
by Scotty
Employees Worked With
Jerrmy
July 31, 2018
Great customer service Bought a 2018 Kia Forte in March 2018. Jeremy Montijo was my sales rep. He was very patient and answered every question I had about the car and about Bought a 2018 Kia Forte in March 2018. Jeremy Montijo was my sales rep. He was very patient and answered every question I had about the car and about the loan. We were able to close the deal within a few hours. I love my new car, thanks Jeremy!! More
by Zully5508
Employees Worked With
Eric from Internet Sale
July 31, 2018
Kia 2019 purchase Had an awesome experience purchasing my 2019 Kia Sorento from Napleton Kia.My salesperson Nick went above and beyond and exceed my expectations .Will Had an awesome experience purchasing my 2019 Kia Sorento from Napleton Kia.My salesperson Nick went above and beyond and exceed my expectations .Will definitely recommend this place to all my friends More
by Yordan1974
Employees Worked With
Nick
July 31, 2018
Kia Optima Purchased my 2014 Optima from Napleton Kia.Was a great experience overall.Want to say thanks to my sales guy Nick and finance manager Darius Purchased my 2014 Optima from Napleton Kia.Was a great experience overall.Want to say thanks to my sales guy Nick and finance manager Darius More
by Dhift
Employees Worked With
Ken Montijo
July 31, 2018
Avoid Ed Napleton Kia Service Dept!! Go Elsewhere!!! The service department at this location makes me never want to own a Kia again! The service is terrible! Roger the manager is the most unprofessional The service department at this location makes me never want to own a Kia again! The service is terrible! Roger the manager is the most unprofessional manager I have seen in a business environment. I own three Kia's, all purchased from this dealer, my most recent purchase was a Kia stinger! MY STINGER has been facing a lot of issues that other stingers are also having which is a paint chipping issue. Roger was the one that was handling this as he is the Service Director and is the manager who must work directly with the dpsm and warranty department. Two months ago I submitted a claim to Kia Corporate who they told me to go see Roger to take photos so they could be sent to corporate. After of the photos were taken I left Roger more than 13 messages in four weeks and still never got a callback. I finally spoke to him 3 weeks ago and said he would call me in a few days with claim results. I have now been trying to get a hold of Roger again for two weeks for a status, and left 5 messages. I have talked to him briefly three times which he says he will call me back within an hour and never calls back. He probably says that so he doesn't have to deal with a pissed off customer. I regret ever owning a Kia as I never thought it would be such an issue to get good service. I understand the paint chip is a warranty issue however customer service is The worst I have ever seen. As much as I love my Kia's, I will never own one again thank you to Roger and his team and their proof to how crappy of customer service they have. Not worth the headache! I will be looking for other cars in the near future not by Kia! I will make a positive note that the sales team and especially Kyle, here does a terrific job, however I don't want to buy a car from somewhere that I can't take it for service! More
by Kevin T
Employees Worked With
Roger
July 30, 2018
Great experience I went in for a new vehicle and my salesperson Jeremy went above and beyond to get me what I wanted. Thank you so much I went in for a new vehicle and my salesperson Jeremy went above and beyond to get me what I wanted. Thank you so much More
by Mercedes
Employees Worked With
Jeremy
July 30, 2018
Painless process!! Went to Ed Napletons's Kia after going to another Kia dealer who promised that they'd have the car I wanted in stock but didn't. I dealt with George R Went to Ed Napletons's Kia after going to another Kia dealer who promised that they'd have the car I wanted in stock but didn't. I dealt with George Res. He was very patient in showing me all the features of the car. The deal didn't get done until well after closing time. George stayed to make sure that I was taken care of. He even helped move my stuff from the old vehicle to the new one. More
by Yinskishminsky
Employees Worked With
George Res
