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Napleton’s Kia of Elmhurst
Elmhurst, IL
1,075 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,075 Reviews of Napleton’s Kia of Elmhurst
January 24, 2019
Service Rep Mike M I have a KIA Optima SXL, that was part of a factory recall Mike M. in the service department was extremely knowledgeable about this vehicle and the v I have a KIA Optima SXL, that was part of a factory recall Mike M. in the service department was extremely knowledgeable about this vehicle and the various equipment and requirements needed to service it correctly, he explain everything to me in great detail not using industry jargon to give me a very clear understanding of what was needed and why, The parts required were on back order from the factory in Korea, he continually stayed in contact with me until the parts arrived and the repairs were completed, I brought my car in again last week for a replacement part and some routine maintenance. Once again Mike was spot on, I brought the car in as scheduled and as promised within a few hours the work was completed, I will definitely be considering this dealership on the purchase of my next vehicle More
by 2014 Optima SXL
Employees Worked With
Mike Matthews
January 19, 2019
Sales rep Dominick my sales rep Dom helped me and my son Jose to purchase our vehicles. Very nice and did all his efforts for negotiating. I love Kia and would recommend my sales rep Dom helped me and my son Jose to purchase our vehicles. Very nice and did all his efforts for negotiating. I love Kia and would recommend to anybody. More
by Stacey kia
Employees Worked With
Dominick
January 16, 2019
New Kia from Art & Nicole After a month of research, I finally decided to test drive the Sportage. I was impressed by how nice of a ride it was and was surprised at how nicely After a month of research, I finally decided to test drive the Sportage. I was impressed by how nice of a ride it was and was surprised at how nicely it was appointed. My sales rep was Nicole and her manager Art, both worked hard to be both transparent and give me a great deal. My father was in the car business so I am very picky when choosing where to buy my cars. Highly recommend both Ed Napleton, and Nicole and Art More
by Sportage2019
Employees Worked With
Nicole Iacullo, Arthur Bockowski
January 11, 2019
Stellar Customer Service I had the pleasure of walking in and was quickly approached by Luis. He was very helpful and assisted with questions that I had on a specific car. I w I had the pleasure of walking in and was quickly approached by Luis. He was very helpful and assisted with questions that I had on a specific car. I will definitely return and recommend the dealer to family and friends! More
by Nena3605
Employees Worked With
Luis Garcia
January 10, 2019
Excellent customer service I had an amazing experience. I was quickly greeted by sales person Disa. She made me feel at ease immediately and changed my preconceived notion of bu I had an amazing experience. I was quickly greeted by sales person Disa. She made me feel at ease immediately and changed my preconceived notion of buying a car. I did not feel pressured and she curbed my anxiety with her comforting personality. She is definitely an asset to the dealership! More
by Sandra C.
Employees Worked With
Disa
January 09, 2019
Service department I made an appointment 2 weeks ago to have the doors looked at on my van. I was told it should take 1 hr. I arrived 5 min early to the appointment to r I made an appointment 2 weeks ago to have the doors looked at on my van. I was told it should take 1 hr. I arrived 5 min early to the appointment to register, then spent 2 hours waiting. Finally a customer service rep came and told me they were “just getting started working on your car.” I am completely appalled that I had an appointment and no one looked at my car for 2 hours. I brought a toddler who did not do well with the unplanned wait time and lack of clear communication. It is NOT worth getting a Kia for the warranty if you don’t get service. I am absolutely disappointed in my choice to return to the dealer for any service and will NEVER do this again. I will gladly pay my mechanic to provide good timely service and communication if my car needs anything. Worst dealer EVER! More
by Tkehoe
Employees Worked With
All service center
January 09, 2019
Satisfied disa thank you so much for all the help on my Kia you professionalism and knowledge was superb.. thank you again for making my experience so easy. disa thank you so much for all the help on my Kia you professionalism and knowledge was superb.. thank you again for making my experience so easy. More
by Buddy1716
Employees Worked With
Disa
January 09, 2019
Happy I was very happy with the professionalism and service I received at the Elmhurst Kia as it was my first time buying a car love it thank you Disa. I was very happy with the professionalism and service I received at the Elmhurst Kia as it was my first time buying a car love it thank you Disa. More
by Santo1416
Employees Worked With
Disa
January 06, 2019
Best experience I've had with a dealer Arthur and Nicole worked vigorously to help me get a vehicle within an affordable price range, while being very informative throughout the entire buyi Arthur and Nicole worked vigorously to help me get a vehicle within an affordable price range, while being very informative throughout the entire buying experience. More
by Frank78
Employees Worked With
Arthur Bockowski, Nicole Iaculll
December 22, 2018
Sales man Nicholas and the napleton team provided great serv The napleton team provide amazing service and were extreamly helpful in helping me purchase my first vehicle. I appreciate the great customer servic The napleton team provide amazing service and were extreamly helpful in helping me purchase my first vehicle. I appreciate the great customer service and I am so happy with my vehicle. More
by Nancy05
Employees Worked With
Nokola D Nikolov
