Napleton’s Kia of Elmhurst

Disappointing Experience My experience with this dealership was disappointing to say the least, from the lack of communication between staff to the sales tactics they practice My experience with this dealership was disappointing to say the least, from the lack of communication between staff to the sales tactics they practice. I went to this dealership with the intention of buying a vehicle. I set up a test drive and received a quote via email regarding the vehicle I was interested in. When we arrived, no one had any idea who we were, but a salesperson was able to locate the vehicle and take me on a test drive. I loved the vehicle and at this point expected to leave with it. When we sat down with the salesperson to speak about pricing, he immediately asked to run my credit score. At this point he could not confirm to me that the quote I received was the price of the car, and though I believe he looked for help, management continued to push him back on us with additional fees associated with the unknown price of the car. They told us they could not give us the price of the car without running my credit score. I understand dealerships don't want to show financing options without an idea of credit, but there is no reason they could not give me the cash price of the car. After 2 hours at the dealership and still no idea what they would actually charge for the vehicle we decided to leave. Management then magically appeared to suggest a cheaper option, having no idea what our price range was in the first place. I bought a car later that evening at another dealership (a subaru, a vehicle that this Kia manager made sure to mention has breakdown problems on our way out the door). This dealership lost a sale because of their inability to be even remotely transparent. Management was unprofessional, deceitful and unhelpful. More

Exceeded my expectations The lease on my second Kia from another dealership was nearly up and an unusual circumstance caused me to consider other options. I looked at many dif The lease on my second Kia from another dealership was nearly up and an unusual circumstance caused me to consider other options. I looked at many different makes of vehicles and talked to quite a few sales consultants at various dealerships. I wanted to test drive a used car at Napleton Kia at Elmhurst and talk with someone about what was available on my budget. Enter Kyle Gonzalez. He was professional and friendly, he listened to my needs and concerns, and found the perfect car for me, far exceeding my expectations. Thanks to Marius for crossing all the T's and dotting all the I's, explaining all the details, and for sharing your story. Buying a car is a big purchase, it's stressful, and can be overwhelming. Kyle and Marius made this purchase easy. I highly recommend Kyle and Napleton Kia of Elmhurst. More

Stress-free First off i’d like to thank Rosie, Kyle and Mat for all of their help to make this process a stress-free one for me and my wife. Rosie made us feel co First off i’d like to thank Rosie, Kyle and Mat for all of their help to make this process a stress-free one for me and my wife. Rosie made us feel comfortable throughout the whole process, and Kyle did as well. He made sure everything was set to make our auto loan get approved, and he helped us get the best deal possible. Mat helped tremendously with getting an approval on our loan. All in all, the process was finished smoothly and we got a great deal on our brand new 2019 Kia Sportage. We definitely would recommend people to Napleton Kia. Thanks! More

2012 Opitma SX I highly recommend visiting this Kia dealership and asking for Kyle Gonzalez. I was a complete nervous wreck, His attentiveness, courtesy and knowledg I highly recommend visiting this Kia dealership and asking for Kyle Gonzalez. I was a complete nervous wreck, His attentiveness, courtesy and knowledge made car buying a pleasant experience. Financing was self explanatory and got the warranty I wanted. Thank you Kyle and finance guy(sorry I forgot his name), but great experience all the way around). Great guys!! Vito More

My Sportage I highly recommend visiting this Kia dealership and asking for Adam Abdalla. His attentiveness, courtesy and knowledge made car buying a pleasant exp I highly recommend visiting this Kia dealership and asking for Adam Abdalla. His attentiveness, courtesy and knowledge made car buying a pleasant experience and not one of those like your going to visit a dentist. Can’t believe I’m leaving here with a beautiful new car. More

Buyer Beware Be prepared to get hit with the "used car inspection" fee, $1995.00 and the "Ed Napleton Experience" fee, $1395.00 if you're looking at a used car fro Be prepared to get hit with the "used car inspection" fee, $1995.00 and the "Ed Napleton Experience" fee, $1395.00 if you're looking at a used car from here. The experience is that they falsely advertise their used car pricing. I'm sure this practice carry's over into the entire dealership. I would avoid them at all costs. More

Service is Terrible. ROGER is horrendous!!!!!! My wife took her car there due to a loud noise while driving. The service guy roger gave her and I an EXTREEMLY difficult time. UNDER WARRANTY, he ins My wife took her car there due to a loud noise while driving. The service guy roger gave her and I an EXTREEMLY difficult time. UNDER WARRANTY, he insisted on other items being fixed first, before he could address the issue. The car has been there over 2 weeks. Not one single phone call from him or other regarding the status of the car. She asked the girl in front to speak to the manager, she stated "He was not there at the time." TOTAL B.S.! He was there, she saw him walking around, but she did NOT know he was the manager. He then came out and pretended like he was concerned. THE worst case of customer service I have EVER seen. I expected much more concern for the needs of their customers. VERY DISSAPOINTED!!!! LOVE the car, HATE the service. I Wish I could rate it a NEGATIVE 5. More