Napleton’s Kia of Elmhurst

Service is Terrible. ROGER is horrendous!!!!!! My wife took her car there due to a loud noise while driving. The service guy roger gave her and I an EXTREEMLY difficult time. UNDER WARRANTY, he ins My wife took her car there due to a loud noise while driving. The service guy roger gave her and I an EXTREEMLY difficult time. UNDER WARRANTY, he insisted on other items being fixed first, before he could address the issue. The car has been there over 2 weeks. Not one single phone call from him or other regarding the status of the car. She asked the girl in front to speak to the manager, she stated "He was not there at the time." TOTAL B.S.! He was there, she saw him walking around, but she did NOT know he was the manager. He then came out and pretended like he was concerned. THE worst case of customer service I have EVER seen. I expected much more concern for the needs of their customers. VERY DISSAPOINTED!!!! LOVE the car, HATE the service. I Wish I could rate it a NEGATIVE 5. More

False advertising and Bait & Switch dealer I went to Napleton Kia of Elmhurst dealership yesterday to purchase a vehicle and had one of the worst experiences ever at a dealership! I own 7 cars I went to Napleton Kia of Elmhurst dealership yesterday to purchase a vehicle and had one of the worst experiences ever at a dealership! I own 7 cars from varying makes including Nissan, Mercedes, Ford and Mclaren. It was easier and more straight forward for me to purchase a $250,0000 Mclaren then a $25,000 Kia. This dealership practices dishonesty, false advertising and Bait & Switch. Kia corporate will receive a detailed account of my experience at this dealership. They should be made aware of how they have been represented by this dealership. Stay away! More

Couldn't be happier I BOUGHT MY SECOND NEW CAR FROM KYLE A FEW WEEKS AGO AND COULDN'T BE HAPPIER. IF I BUY ANYMORE IN THE FUTURE I WOULD DEFINITELY GO TO HIM AGAIN.. KYLE I BOUGHT MY SECOND NEW CAR FROM KYLE A FEW WEEKS AGO AND COULDN'T BE HAPPIER. IF I BUY ANYMORE IN THE FUTURE I WOULD DEFINITELY GO TO HIM AGAIN.. KYLE REALLY TAKES HIS TIME WITH YOU AND LISTENS WELL. HE'S NOT PUSHY AND WORKS GREAT WITH STAYING IN BUDGET. IN FACT WE DID THIS ALL OVER THE PHONE AND I DIDN'T COME IN TIL I WAS READY TO SIGN PAPERS, THAT'S HOW MUCH I TRUST HIM. NOT ONLY DID I BUY FROM KYLE ,SO DID MY KIDS, DAD, AND BOYFRIEND. IF YOU WANT SOMEONE TO GET THE JOB DONE ASK FOR HIM. More

Bad service erik is wasting my time he called me assuring that he had a business for me I still asked him if he was not going to waste my time and the next day i erik is wasting my time he called me assuring that he had a business for me I still asked him if he was not going to waste my time and the next day i arrived and he was not and nobody knew anything and they told me they could not give me the car!!!!! More

Kyle Gonzalez awesome salesman Kyle Gonzalez took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even Kyle Gonzalez took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Kyle Gonzalez at Kia Napleton Elmhurst . It was worth the hour drive to get there. More

Fast,efficient very friendly I am very impressed that the process of buying a car was simple and stress free.Kyle was very professional and friendly. I am extremely happy with my I am very impressed that the process of buying a car was simple and stress free.Kyle was very professional and friendly. I am extremely happy with my new Car!! More

Anyone who walks into a Dealer Happy Moment Sales associate Chris Schei And the Manger Arthur Bockowski Gave me an unforgettable experience at the Ed napleton Kia dealership!. Going in I was ver Sales associate Chris Schei And the Manger Arthur Bockowski Gave me an unforgettable experience at the Ed napleton Kia dealership!. Going in I was very nervous and not At ease because it’s never easy when your going to get a new vehicle. Dealing with both of them guys made me feel at home and Like I was dealing with close Friends. Everything was awesome from the amazing Test drive all the way to the amazing service him and Arthur both provided. I did what everybody love to do when going into a dealership Which is leaving out with something you didn’t come in with and those guys will make that happen. I would recommend any and everybody to deal with these guys. They look out for you and will give you the best deal possible in a car that you love!. I love my 2019 Kia Optima SX TURBO thanks again guys for making me feel at home and placing me in the car that I extremely love. More

Service Rep Mike M I have a KIA Optima SXL, that was part of a factory recall Mike M. in the service department was extremely knowledgeable about this vehicle and the v I have a KIA Optima SXL, that was part of a factory recall Mike M. in the service department was extremely knowledgeable about this vehicle and the various equipment and requirements needed to service it correctly, he explain everything to me in great detail not using industry jargon to give me a very clear understanding of what was needed and why, The parts required were on back order from the factory in Korea, he continually stayed in contact with me until the parts arrived and the repairs were completed, I brought my car in again last week for a replacement part and some routine maintenance. Once again Mike was spot on, I brought the car in as scheduled and as promised within a few hours the work was completed, I will definitely be considering this dealership on the purchase of my next vehicle More