Napleton’s Kia of Elmhurst

xxxxxxxx and Scammers This is the worst dealership I've ever dealt with, and I've bought over a dozen cars over the past 38 years. They listed a used car for a reasonable p This is the worst dealership I've ever dealt with, and I've bought over a dozen cars over the past 38 years. They listed a used car for a reasonable price, I scheduled a test drive and afterwards agreed to sit down and make a deal. They tried just about every dirty trick in the book, starting with adding a huge fee on the listing price -somewhere close to $2k- for advertising and inspection fees (this made up fee was in addition to tax, title and license), and then told me they could knock off $1k so that the price I was starting with was already $1k over their advertised price, and they pretended they were giving me a deal! He kept running back and forth to talk to the sales manager who he claimed was getting angry at them for even asking for such a low price (another well known salesman tactic) and then claimed the lowest they could go was $500 OVER the listing price online. By this point, I had wasted over 2 hours there, between the test drive and their dishonest sales tactics and I decided to leave. They literally chased me out to my car to come back in and make a deal. Sorry, but I wouldn't ever deal with these liars and hustlers (who were also very patronizing and sexist, I might add - calling me "sweetheart" and "honey" in a demeaning way). I ended up going to a different dealer who gave me a great deal on a car without the hustles and hassles and they treated me with respect. I will never buy a car from any Napleton dealership EVER and have told everyone I know about my experience. I know I'm not the only one so I recommend people do their due diligence and really, really think twice about shopping here, there are plenty of other dealerships in the Chicago area. More

Great experience We had a great experience at Napleton. Kyle helped us through the entire process and made everything simple. He was able to get us the vehicle we want We had a great experience at Napleton. Kyle helped us through the entire process and made everything simple. He was able to get us the vehicle we wanted in our budget. I would highly recommend shopping here if you need a car. More

Scam Artists Price of vehicle was $11,995, after we get the finance manager involved the price comes back to us at $17,643. A 45% increase in the price of the car. Price of vehicle was $11,995, after we get the finance manager involved the price comes back to us at $17,643. A 45% increase in the price of the car. Bottom line is they come up with a $1500 dollar KIA expirence fee and a $2000 certification fee + title and taxes and plates and it still didn’t add up to the $17643 I would give it negative stars if I could! More

Disappointing Experience My experience with this dealership was disappointing to say the least, from the lack of communication between staff to the sales tactics they practice My experience with this dealership was disappointing to say the least, from the lack of communication between staff to the sales tactics they practice. I went to this dealership with the intention of buying a vehicle. I set up a test drive and received a quote via email regarding the vehicle I was interested in. When we arrived, no one had any idea who we were, but a salesperson was able to locate the vehicle and take me on a test drive. I loved the vehicle and at this point expected to leave with it. When we sat down with the salesperson to speak about pricing, he immediately asked to run my credit score. At this point he could not confirm to me that the quote I received was the price of the car, and though I believe he looked for help, management continued to push him back on us with additional fees associated with the unknown price of the car. They told us they could not give us the price of the car without running my credit score. I understand dealerships don't want to show financing options without an idea of credit, but there is no reason they could not give me the cash price of the car. After 2 hours at the dealership and still no idea what they would actually charge for the vehicle we decided to leave. Management then magically appeared to suggest a cheaper option, having no idea what our price range was in the first place. I bought a car later that evening at another dealership (a subaru, a vehicle that this Kia manager made sure to mention has breakdown problems on our way out the door). This dealership lost a sale because of their inability to be even remotely transparent. Management was unprofessional, deceitful and unhelpful. More

Exceeded my expectations The lease on my second Kia from another dealership was nearly up and an unusual circumstance caused me to consider other options. I looked at many dif The lease on my second Kia from another dealership was nearly up and an unusual circumstance caused me to consider other options. I looked at many different makes of vehicles and talked to quite a few sales consultants at various dealerships. I wanted to test drive a used car at Napleton Kia at Elmhurst and talk with someone about what was available on my budget. Enter Kyle Gonzalez. He was professional and friendly, he listened to my needs and concerns, and found the perfect car for me, far exceeding my expectations. Thanks to Marius for crossing all the T's and dotting all the I's, explaining all the details, and for sharing your story. Buying a car is a big purchase, it's stressful, and can be overwhelming. Kyle and Marius made this purchase easy. I highly recommend Kyle and Napleton Kia of Elmhurst. More