Napleton’s Kia of Elmhurst

superb staff We were met right away in the parking lot by Sonny Dulas. If I'm ever in the market for a new Kia, I'd definitely work with him again. He's very polit We were met right away in the parking lot by Sonny Dulas. If I'm ever in the market for a new Kia, I'd definitely work with him again. He's very polite and has an amiable personality. He was great with his pitch and working with us for what we could afford without being the stereotypical pushy car salesman. Each member of the staff we worked with was very polite and pleasant to work with. Really the only downside of our whole experience was the amount of time everything took. We were there a total of almost 5 hours. I understand that Saturdays are busy, though. I would like to note that each car we test drove wasn't the cleanest. One was extremely dirty and had a noticeable odor that put us off buying it. The one we ended up purchasing had peanuts on the floor but luckily they cleaned up the car before we drove it off the lot. I wouldn't be comfortable buying sight unseen, but I would be willing to come back to this dealership because the of the staff. More

Don’t shop here. Salesman Jim S. blatantly lied about a car on their website. Car had an amazing price. Wife called late on Saturday, Jim said he would “lose the key Salesman Jim S. blatantly lied about a car on their website. Car had an amazing price. Wife called late on Saturday, Jim said he would “lose the key” so we could come in for it on Monday at 5. Got an email from Jim Monday morning with the link to the car. Wife got home early Monday and called Jim. Low and behold that car was no longer there, but a more expensive one was. Jim told my wife it was sold Saturday even though she called late and it was there and he sent an email Monday morning saying it was there. When I called story changed and he never said that to my wife and the car was now sold Monday morning. Feeble try at bait and switch. And Sales Manager was never available. Got a car at World Kia in Joliet instead. Don’t shop here unless you want to deal with BS. More

I LOVE MY CAR First of all, let me start by saying I LOVE MY CAR. Andre Jennings did a great job on deliverance. I came in knowing EXACTLY what car I wanted from th First of all, let me start by saying I LOVE MY CAR. Andre Jennings did a great job on deliverance. I came in knowing EXACTLY what car I wanted from their inventory and I was able to drive off the lot with that exact car. The entire staff was friendly and helpful. Andre was proactive and pressure free and that’s ALWAYS a plus. I will and already have highly recommended him to others. I’m definitely going back to him for my next car. More

Great Deal I got 2020 SOUL, and everyone helped me out a lot to "make that deal". Special kudos to Angel Olivas who stayed with me until I drove out the car. I got 2020 SOUL, and everyone helped me out a lot to "make that deal". Special kudos to Angel Olivas who stayed with me until I drove out the car. More

Excellent experience Went to Kia to buy my daughter a used Sportage. Both Kyle and Connor were so helpful. She decided to go for the new car. We were not pressured at al Went to Kia to buy my daughter a used Sportage. Both Kyle and Connor were so helpful. She decided to go for the new car. We were not pressured at all, just given all the facts. The whole experience could not have been easier. Kyle was very knowledgable and spent a lot of time going over all the features of her new car. I would highly recommend Kia and Kyle. This is my second Kia, and will probably be getting one more for my other daughter. More

1st oil change I scheduled my 1st oil change and the lady on phone quoted a $40 price for the change. I told her my type of car and year. At service counter I was to I scheduled my 1st oil change and the lady on phone quoted a $40 price for the change. I told her my type of car and year. At service counter I was told $49 plus tax. That’s a 25% up charge in a simple oil change. Needless to say if they do this I would not come back for anything more serious. More

Great car shopping experience My husband and I went car shopping a few weeks ago and meet an extremely nice salesman named Kyle at Kia. He went above and beyond to help us find the My husband and I went car shopping a few weeks ago and meet an extremely nice salesman named Kyle at Kia. He went above and beyond to help us find the perfect vehicle for our family! We are so happy with our purchase and its all thanks to Kyle! More

Exceptional Service-Disa DeGrazia Our sales person was Disa DeGrazia. She was knowledgeable in regards to the various models of cars as well as Financing. She answered our many questio Our sales person was Disa DeGrazia. She was knowledgeable in regards to the various models of cars as well as Financing. She answered our many questions and most likely will do business with her. I strongly recommend anyone who is shopping for a car to make Napleton Kia their first as well as final visit and directly deal with a professional in the car industry, Disa DeGrazia. More

Great people and a great dealership If you are looking for a greasy dealership this is your place. I just had a great experience their and the salesman were very helpful and knowledgeabl If you are looking for a greasy dealership this is your place. I just had a great experience their and the salesman were very helpful and knowledgeable. More

awful sales worst experience with sales associates and managers. Offered me a deal, made several visits confirming the deal was still on the table (I even have t worst experience with sales associates and managers. Offered me a deal, made several visits confirming the deal was still on the table (I even have text messages confirming) and went to buy and they did not to honor it. Totally shady. Unprofessional, unethical and dishonest. zero stars. As as intelligent, prepared and informed woman buyer, I was totally marginalized and disrespected by this dealership. The manager that decided NOT to honor this deal didn't even have the decency to come out of his office to talk to me directly. Felt bad for the staff member he sent out to talk to me. More