Napleton’s Kia of Elmhurst

Wonderful Experience here I recently purchased my KIA SPORTAGE through Napleton's Kia of Elmhurst. It was the most positive experience I ever had shopping for a used car. I was I recently purchased my KIA SPORTAGE through Napleton's Kia of Elmhurst. It was the most positive experience I ever had shopping for a used car. I was referred to Andre Jennings by website searching. Andre Jennings promptly responded to my inquiry, but he did not bug or bombard me with load of information like other sales consultants usually do. He provided excellent services the minutes I walked in to Napleton's Kia. He is very knowledgeable and honest about the options they offer. He patiently explained car features; answered my questions and addressed my concerns. The price was reasonable. Andre Jennings is very personable and treats his clients with respect. I highly recommended Andre Jennings if you are thinking of buying a used car - reasonable prices and wonderful business services. More

Service Department I took my Kia Optima in for an oil change. Service advisor came to me with a recommendation to balance my wheels for $105.83. I asked if they checke I took my Kia Optima in for an oil change. Service advisor came to me with a recommendation to balance my wheels for $105.83. I asked if they checked my wheels and found them out of balance. He replied no they did not check for out of balance. He said this is a recommendation from the service mechanic. Service advisor also said this is a required maintenance from Kia but I can't find this recommendation of service in Kia's manuals. Service Advisor then sent me a report that: RED FLAGGED MY vehicle for not doing service that requires immediate attention. Use caution with this dealer More

Went the extra mile Kyle and everyone at Napleton went above and beyond to make sure my wife had an excellent experience! She very excited to drive away in her shiny new Kyle and everyone at Napleton went above and beyond to make sure my wife had an excellent experience! She very excited to drive away in her shiny new 2020 Soul. We can't recommend them enough! More

New Car Sonny was great. He was quick and answered all my questions. Finance went smooth. I got a great rate. Seriously the best dealership. Thank you! Sonny was great. He was quick and answered all my questions. Finance went smooth. I got a great rate. Seriously the best dealership. Thank you! More

Worse place on customer service. Really bad costumers service experienced lately today is the last service for my car (oil change) in this location. " "having the best garantie" and h Really bad costumers service experienced lately today is the last service for my car (oil change) in this location. " "having the best garantie" and have to pay for it. (Havent expired) More

5 Stars ***** Kyle Gonzalez and Eldin made magic happen to get me my new Kia. They were professional, knowledgeable, and answed all of my questions. Highly recomme Kyle Gonzalez and Eldin made magic happen to get me my new Kia. They were professional, knowledgeable, and answed all of my questions. Highly recommended. More

Great Experience We were greeted very warmly by Andre Jennings, who was very professional, patient, and listened to what we were looking for to purchase 2 new vehicl We were greeted very warmly by Andre Jennings, who was very professional, patient, and listened to what we were looking for to purchase 2 new vehicles for our family He did not try to steer us as with other places, but nailed it by suggesting the Sportage "S" model in which he went over and above to make ensure we were happy with the exterior and interior colors. Andre and the entire staff was very accomodating and did everything to ensure we received the best deal on this car and a KIa Forte. Ed Napleton KIa is the refreshing dealership you were always hoping to find and in a sea of dealerships that you always dreaded walking in to. Ed Napleton Kia is a gem thanks to Andre Jennings, Matt and Chris in Finance, and would highly recommend to anyone looking for a new car. . More

First Car Experience Andy was very helpful and did a great job of making me feel comfortable with my first car experience. I would reccomend him to everyone. Andy was very helpful and did a great job of making me feel comfortable with my first car experience. I would reccomend him to everyone. More

superb staff We were met right away in the parking lot by Sonny Dulas. If I'm ever in the market for a new Kia, I'd definitely work with him again. He's very polit We were met right away in the parking lot by Sonny Dulas. If I'm ever in the market for a new Kia, I'd definitely work with him again. He's very polite and has an amiable personality. He was great with his pitch and working with us for what we could afford without being the stereotypical pushy car salesman. Each member of the staff we worked with was very polite and pleasant to work with. Really the only downside of our whole experience was the amount of time everything took. We were there a total of almost 5 hours. I understand that Saturdays are busy, though. I would like to note that each car we test drove wasn't the cleanest. One was extremely dirty and had a noticeable odor that put us off buying it. The one we ended up purchasing had peanuts on the floor but luckily they cleaned up the car before we drove it off the lot. I wouldn't be comfortable buying sight unseen, but I would be willing to come back to this dealership because the of the staff. More

Don’t shop here. Salesman Jim S. blatantly lied about a car on their website. Car had an amazing price. Wife called late on Saturday, Jim said he would “lose the key Salesman Jim S. blatantly lied about a car on their website. Car had an amazing price. Wife called late on Saturday, Jim said he would “lose the key” so we could come in for it on Monday at 5. Got an email from Jim Monday morning with the link to the car. Wife got home early Monday and called Jim. Low and behold that car was no longer there, but a more expensive one was. Jim told my wife it was sold Saturday even though she called late and it was there and he sent an email Monday morning saying it was there. When I called story changed and he never said that to my wife and the car was now sold Monday morning. Feeble try at bait and switch. And Sales Manager was never available. Got a car at World Kia in Joliet instead. Don’t shop here unless you want to deal with BS. More