Napleton’s Kia of Elmhurst

1st oil change I scheduled my 1st oil change and the lady on phone quoted a $40 price for the change. I told her my type of car and year. At service counter I was to I scheduled my 1st oil change and the lady on phone quoted a $40 price for the change. I told her my type of car and year. At service counter I was told $49 plus tax. That’s a 25% up charge in a simple oil change. Needless to say if they do this I would not come back for anything more serious. More

Great car shopping experience My husband and I went car shopping a few weeks ago and meet an extremely nice salesman named Kyle at Kia. He went above and beyond to help us find the My husband and I went car shopping a few weeks ago and meet an extremely nice salesman named Kyle at Kia. He went above and beyond to help us find the perfect vehicle for our family! We are so happy with our purchase and its all thanks to Kyle! More

Exceptional Service-Disa DeGrazia Our sales person was Disa DeGrazia. She was knowledgeable in regards to the various models of cars as well as Financing. She answered our many questio Our sales person was Disa DeGrazia. She was knowledgeable in regards to the various models of cars as well as Financing. She answered our many questions and most likely will do business with her. I strongly recommend anyone who is shopping for a car to make Napleton Kia their first as well as final visit and directly deal with a professional in the car industry, Disa DeGrazia. More

Great people and a great dealership If you are looking for a greasy dealership this is your place. I just had a great experience their and the salesman were very helpful and knowledgeabl If you are looking for a greasy dealership this is your place. I just had a great experience their and the salesman were very helpful and knowledgeable. More

awful sales worst experience with sales associates and managers. Offered me a deal, made several visits confirming the deal was still on the table (I even have t worst experience with sales associates and managers. Offered me a deal, made several visits confirming the deal was still on the table (I even have text messages confirming) and went to buy and they did not to honor it. Totally shady. Unprofessional, unethical and dishonest. zero stars. As as intelligent, prepared and informed woman buyer, I was totally marginalized and disrespected by this dealership. The manager that decided NOT to honor this deal didn't even have the decency to come out of his office to talk to me directly. Felt bad for the staff member he sent out to talk to me. More

They work with you I had a good car buying experience at Napleton Kia. The sales person, Andre, and the financial manager, Eldin, we're very helpful. I never felt pressu I had a good car buying experience at Napleton Kia. The sales person, Andre, and the financial manager, Eldin, we're very helpful. I never felt pressured to buy or add on something I did not want or need. They were willing to work with me and helped me get the most for my money. They treated me like a person, not a bag of money to be squeezed. I hope any car buying experience I have in the future will be as good as this one. More

Great salesman Andre was great to deal with. Terrific salesman! Helpful and easy going ! Great experience I wold recommend this dealership to friends and family. T Andre was great to deal with. Terrific salesman! Helpful and easy going ! Great experience I wold recommend this dealership to friends and family. Thanks Andre More

Good Experience We traded two older cars and purchased two new Kia’s. We love the cars. Our salesman was ANGEL OLIVAS he made our shopping for vehicles a breeze a We traded two older cars and purchased two new Kia’s. We love the cars. Our salesman was ANGEL OLIVAS he made our shopping for vehicles a breeze and was very helpful. He is a keeper for Napelton Kia and has great customer service skills. We loved working with him. The only reason we didn’t rate this as a great experience was because of Chris in finance. He screwed up the paperwork after making us sit there until 10:30 p.m. He asked us to return the next day and ask for him. He wasn’t there, another person helped us and as predicted, the paperwork was mixed up, STILL. We left with partial paperwork and are still waiting for the rest. More

Good salesman Bought 2 cars in 2 days. Thanks Andre.we love our cars. Quick service too. We will be back in a couple of years. Thanks again Bought 2 cars in 2 days. Thanks Andre.we love our cars. Quick service too. We will be back in a couple of years. Thanks again More

Great Customer Service from Andy! I came to the Dealership looking to trade in my car but was met with some trouble on choosing and finding a good deal with their inventory, I was appr I came to the Dealership looking to trade in my car but was met with some trouble on choosing and finding a good deal with their inventory, I was approached by a salesman named Andy, and let me till you, this man knows how to treat his customers right. He was very helpful with the process and answered all of my questions honestly, I couldn't have asked for it to be any better! More