Napleton’s Kia of Elmhurst

Went the extra mile Kyle and everyone at Napleton went above and beyond to make sure my wife had an excellent experience! She very excited to drive away in her shiny new Kyle and everyone at Napleton went above and beyond to make sure my wife had an excellent experience! She very excited to drive away in her shiny new 2020 Soul. We can't recommend them enough! More

New Car Sonny was great. He was quick and answered all my questions. Finance went smooth. I got a great rate. Seriously the best dealership. Thank you! Sonny was great. He was quick and answered all my questions. Finance went smooth. I got a great rate. Seriously the best dealership. Thank you! More

Worse place on customer service. Really bad costumers service experienced lately today is the last service for my car (oil change) in this location. " "having the best garantie" and h Really bad costumers service experienced lately today is the last service for my car (oil change) in this location. " "having the best garantie" and have to pay for it. (Havent expired) More

5 Stars ***** Kyle Gonzalez and Eldin made magic happen to get me my new Kia. They were professional, knowledgeable, and answed all of my questions. Highly recomme Kyle Gonzalez and Eldin made magic happen to get me my new Kia. They were professional, knowledgeable, and answed all of my questions. Highly recommended. More

Great Experience We were greeted very warmly by Andre Jennings, who was very professional, patient, and listened to what we were looking for to purchase 2 new vehicl We were greeted very warmly by Andre Jennings, who was very professional, patient, and listened to what we were looking for to purchase 2 new vehicles for our family He did not try to steer us as with other places, but nailed it by suggesting the Sportage "S" model in which he went over and above to make ensure we were happy with the exterior and interior colors. Andre and the entire staff was very accomodating and did everything to ensure we received the best deal on this car and a KIa Forte. Ed Napleton KIa is the refreshing dealership you were always hoping to find and in a sea of dealerships that you always dreaded walking in to. Ed Napleton Kia is a gem thanks to Andre Jennings, Matt and Chris in Finance, and would highly recommend to anyone looking for a new car. . More

First Car Experience Andy was very helpful and did a great job of making me feel comfortable with my first car experience. I would reccomend him to everyone. Andy was very helpful and did a great job of making me feel comfortable with my first car experience. I would reccomend him to everyone. More

superb staff We were met right away in the parking lot by Sonny Dulas. If I'm ever in the market for a new Kia, I'd definitely work with him again. He's very polit We were met right away in the parking lot by Sonny Dulas. If I'm ever in the market for a new Kia, I'd definitely work with him again. He's very polite and has an amiable personality. He was great with his pitch and working with us for what we could afford without being the stereotypical pushy car salesman. Each member of the staff we worked with was very polite and pleasant to work with. Really the only downside of our whole experience was the amount of time everything took. We were there a total of almost 5 hours. I understand that Saturdays are busy, though. I would like to note that each car we test drove wasn't the cleanest. One was extremely dirty and had a noticeable odor that put us off buying it. The one we ended up purchasing had peanuts on the floor but luckily they cleaned up the car before we drove it off the lot. I wouldn't be comfortable buying sight unseen, but I would be willing to come back to this dealership because the of the staff. More

Don’t shop here. Salesman Jim S. blatantly lied about a car on their website. Car had an amazing price. Wife called late on Saturday, Jim said he would “lose the key Salesman Jim S. blatantly lied about a car on their website. Car had an amazing price. Wife called late on Saturday, Jim said he would “lose the key” so we could come in for it on Monday at 5. Got an email from Jim Monday morning with the link to the car. Wife got home early Monday and called Jim. Low and behold that car was no longer there, but a more expensive one was. Jim told my wife it was sold Saturday even though she called late and it was there and he sent an email Monday morning saying it was there. When I called story changed and he never said that to my wife and the car was now sold Monday morning. Feeble try at bait and switch. And Sales Manager was never available. Got a car at World Kia in Joliet instead. Don’t shop here unless you want to deal with BS. More

I LOVE MY CAR First of all, let me start by saying I LOVE MY CAR. Andre Jennings did a great job on deliverance. I came in knowing EXACTLY what car I wanted from th First of all, let me start by saying I LOVE MY CAR. Andre Jennings did a great job on deliverance. I came in knowing EXACTLY what car I wanted from their inventory and I was able to drive off the lot with that exact car. The entire staff was friendly and helpful. Andre was proactive and pressure free and that’s ALWAYS a plus. I will and already have highly recommended him to others. I’m definitely going back to him for my next car. More

Great Deal I got 2020 SOUL, and everyone helped me out a lot to "make that deal". Special kudos to Angel Olivas who stayed with me until I drove out the car. I got 2020 SOUL, and everyone helped me out a lot to "make that deal". Special kudos to Angel Olivas who stayed with me until I drove out the car. More