Napleton’s Kia of Elmhurst

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 d isa.degrazia@napleton.com

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Hugoe! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Denisemitchell6278! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Vijay! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Vijay responded

Dear Disa - About My Post-Sale Experience at KIA Elemhurst: I bought the car during my scheduled appointment on 10/22/2020. However my Account Manager from the Internet Sales department was grossly ill-informed about me arriving at the scheduled appointment or the fact that I purchased the vehicle that same day. She would continue to call and email me days after the sale asking me to come into the dealership for a test drive of that same car I had already purchased. The most disappointing part of my post-purchase experience is that for days after I bought the 2020 KIA Niro I would get phone calls from my internet sales Account Manager asking me to "re-schedule my appointment" at the dealership. It sounded like she was unaware that I did come into my scheduled appointment ( I checked in with Andre Jennings Sr. who approached me in the parking lot when I arrived) and further proceeded to buy the car at that scheduled appointment. After receiving multiple phone calls and emails I finally cleared-up the (very weird) misunderstanding my Account Manger. If this is the quality of customer service I can expect from KIA Elmhurst, I am not sure if I will come back. But xxxxxxto the Finance department at your dealership. Dealing with those those guys was a wonderful experience on the.

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Napleton’s Kia of Elmhurst responded

Jamaria, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Have a fantastic day!