Napleton’s Kia of Elmhurst

I cannot stress this enough about this dealership and there staff. It is utter horrible experience everytime we come to them to either look for a new trade in or new lease or service. We keep getting the there staff. It is utter horrible experience everytime we come to them to either look for a new trade in or new lease or service. We keep getting the same around the circle lies and under knowledged of being a dealership. We came in today to do a return lease on our vehicle as the lease time is up and it was still utter horrible experience. The process was never explained. Gentleman comes out. Grabs the keys to get the Odometer reading. Vanishes into an office. Comes back after 10 or so mintues. Hands a paper and says done. I asked if we can use a "Philips" screwdriver to remove the plates. He vanishes back into the office and not seen for literally 20minutes. I speack to the front desk lady regarding it and says he is on the phone. Waited additional 10minutes and nothing. I then proceed to the service department to ask about a philips screw driver to use to take the plate off and was told that the techs will not let anyone use there equipment. Thats understandable. I asked if anyone of them can just come to take the plate off and was told flat out "NO". I go back inside to speak to front desk again and she gotten other person to retrieve a screwdriver. Apparently for a dealership of automotive do not know the difference from a flat head and a Philips screwdriver and was given a flat head that was still oversize to fit any screwhead. Mind you that the screws that are in the plate were the screws the dealership first installed the plates with. Instead of wasting more time there I jerry rig the screw driver to try to take the plates off which i succeeded in doing and went back in to return the equipment and just decided to leave. I called the dealership not more then 10 minutes later to ask about the process of the return of end of lease vehicle only to get the transfer around of multiple times of unknowledged staff including back to the front desk and multiple hang ups by Napleton staff. Even when asking the simple question of what the process is for end of lease return. Again being hanged up upon and or transferred back to the front desk. So to say the least. I have one more vehicle that will be up in lease as well and will be return as well as I nor my family and friends will deal with this dealership again. As my friends have had the same experience with this same dealership and they are all planning to either return leases or never to buy from them again. I know this review will be sent to be review and will not be published. I will have taken a screenshot of this page and will also post on other forums and web reviews for this dealership. More

My wife and I bought a new Kia K5 over the weekend and Andre Jennings Jr. was fantastic. He took time to listen and understand what we were looking for and why and we left with the perfect vehicle. Keep u Andre Jennings Jr. was fantastic. He took time to listen and understand what we were looking for and why and we left with the perfect vehicle. Keep up the great work Andrè! More

Andrew Jennings made this a pleasant car buying experience. I got the car i wanted at a good price. I'd definitely recommend Napleton Kia and Andre Jennings. experience. I got the car i wanted at a good price. I'd definitely recommend Napleton Kia and Andre Jennings. More

It was great working with Andre Jennings Sr. He made sure we got exactly the car we wanted and a good deal on price. I would be happy to work with him again! sure we got exactly the car we wanted and a good deal on price. I would be happy to work with him again! More

Thorough and patient. Appreciated the relaxed and not pushy style. We went through many vehicle options before finding the one that worked for our family. Thanks for the help! pushy style. We went through many vehicle options before finding the one that worked for our family. Thanks for the help! More

It was a pleasure working with Syed he was well informed and very helpful I will be more than happy to refer him to my friends. Great job I had a great experience! and very helpful I will be more than happy to refer him to my friends. Great job I had a great experience! More

Today I am very happy with my Kia telluride purchase. Adam was extremely helpful and I am very grateful for all of his hard work Adam was extremely helpful and I am very grateful for all of his hard work More

Adam is the best! He was very patient and respectful. He worked hard to help me get a great deal on my new 2020 telluride that I brought my parents in to purchase their own! This is a great place with great worked hard to help me get a great deal on my new 2020 telluride that I brought my parents in to purchase their own! This is a great place with great people! Thank you Adam More

Big thank you to Ed Napleton Kia and Adam. He was a huge help during the purchase of our new Kia! Truly appreciate all of his efforts. Thank you help during the purchase of our new Kia! Truly appreciate all of his efforts. Thank you More

I meet the best dealer and person when it comes to getting a auto mobile!! Andre sr. At 60126 Naplton Kia!! Check him out , great job!!! getting a auto mobile!! Andre sr. At 60126 Naplton Kia!! Check him out , great job!!! More