Napleton’s Kia of Elmhurst

Run Don't Walk from this dealership Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and sa Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and said it was available and when would I like to come out and test drive. I asked what the OTD price would be, he said figure to add 10% for tax, title and misc fees. i told him we have an autistic son that has issues when it comes to waiting in same place for a long period of time. He understood, his nephew is autistic and would make the experience as short as possible To speed things up i filled out the Pre-qualify application for financing. Credit not the best. He said he received it and his manager said we could make things work, come on in. The day before we came in we took our current car to carmax to get it appraised. Carmax gave us a $4000 trade in value or would buy it for $3,710. I told Erik That carmax will give us a $4000 trade in and I have $3000 to put down. He said come on in. Luckily my daughter was able to stay home with our son so we went off to meet Erik and test drive the Soul. Once we arrived the first person who met us (we were barley out of the car) was Theo. I told him we were here to meet Erik, he said great I'll call him. Theo directed us to a cubical and called Erik. Erik came by and said hello and then left. Apparently the person who I was dealing with won't be our salesman. Theo took us on our test drive, we liked the car and was ready to purchase. After 2hrs of sitting in a cubicle and theo coming in once in a while saying just five more minutes just waiting on the finance dept. How can we be waiting on the finance dept when we didn't agree on the price of the car or my trade in? After another half an hr he comes into our prison cell, I mean cubical and says "Great News, we got financing....$359 for 72 mos" I said no way, what was our trade in worth...."Um....2...3...4...I don't know" We say no, we are way off, does that include the $3000 we are putting down also? He had know Idea that we were doing a down payment. Runs back to finance dept, they say figure $20 for every $1000. We say no thanks and I shake his hand and ask for our keys. No NO... this is only the begining of the negotiations, let me see what the finance dept says. I ask him again what our trade in was, he ignored me and runs out. At this time our daughter is telling us we need to come home ASAP because our son is melting down. When Theo comes back with another "offer" I tell him no, we are way off and we have to go because of our son, I demand our keys back. He says no..no give me two more minutes I want to earn your business. They were basically holding us hostage by not giving back our keys. luckily we brought the extra set of keys, Because we were ready to buy. We stormed out as he was yelling WAIT..... When we got home we did the math. Instead of financing roughly $4500 we were going to finance $13,250!!! I think we were paying them to take our car. Hope they send our keys back More

Great service! I brought my Kia Sorento in for my 30,000 service. Connor and Rob were very thorough in explain all the work and also provided me a free wash. I would I brought my Kia Sorento in for my 30,000 service. Connor and Rob were very thorough in explain all the work and also provided me a free wash. I would definitely recomend them, they were very professional and friendly! More

New to area My wife and I are new to the Chicagoland area, never really had much luck with car salesmen/dealerships. However, we purchased a Kia soul from this de My wife and I are new to the Chicagoland area, never really had much luck with car salesmen/dealerships. However, we purchased a Kia soul from this dealership 6 months ago and when we brought it into the service area we were treated very professionally and with respect. I did not feel the servicer was trying to "oversell" us, and I felt very satisfied with his level of care. His name was Conner and I will try to see him again if we have any other issues. More

Great Service!!! I came in to get my 2012 Sonata serviced and Connor was very helpful. I told him what I needed done and he helped me in a very professional, yet frien I came in to get my 2012 Sonata serviced and Connor was very helpful. I told him what I needed done and he helped me in a very professional, yet friendly, manner. The service I received on my car was better than expected and I will be returning when future service is needed. I definitely recommend this place and especially Connor! More

Optima Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Op Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Optima and I love it!! More

you haven't seen mad Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. Fine I say. Then a guy shows up in waiting room, doesn't introduce himself. Starts asking for names of all. I grill him to find he is there to improve our customer experience. Never see him again. At 12:20 I go ask about my car. They haven't started it. No my first awful experience here. I'm done with elmhurst kia service. More

Day 2-still don't have my car back & no return calls Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. No one from dealer would return our 8 phone calls about the status of the car until my 9th phone call (8 pm on Tuesday) at which time I was extremely irate. Walked into dealership to get my car back and was greeted by two dismissive and unprofessional individuals. Will never use Napleton again. More

bad service Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help More

Doesn't honor its own online prices I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the saleswoman said she had to check with her manager and would call me back in a few minutes. More than an hour later, she called back and told me that the dealer would not honor the price on the website (because the real price was more than $20,000) but that, if I came into the dealership, they could work out a deal for me. I understand mistakes happen, but companies should have a bit more integrity and honor the prices they advertise. I would have been happy if the saleswoman called back with even a reasonable price, but she left me with a vague invitation to come in and negotiate instead of standing by the advertisement. I learned my lesson: Don't trust their online prices. And, in my opinion, why trust a company that won't stand by their advertisements? They should have a little more respect for their customers, and companies that don't respect customers don't deserve my money. More