Napleton’s Kia of Elmhurst

Optima Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Op Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Optima and I love it!! More

you haven't seen mad Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. Fine I say. Then a guy shows up in waiting room, doesn't introduce himself. Starts asking for names of all. I grill him to find he is there to improve our customer experience. Never see him again. At 12:20 I go ask about my car. They haven't started it. No my first awful experience here. I'm done with elmhurst kia service. More

Day 2-still don't have my car back & no return calls Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. No one from dealer would return our 8 phone calls about the status of the car until my 9th phone call (8 pm on Tuesday) at which time I was extremely irate. Walked into dealership to get my car back and was greeted by two dismissive and unprofessional individuals. Will never use Napleton again. More

bad service Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help More

Doesn't honor its own online prices I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the saleswoman said she had to check with her manager and would call me back in a few minutes. More than an hour later, she called back and told me that the dealer would not honor the price on the website (because the real price was more than $20,000) but that, if I came into the dealership, they could work out a deal for me. I understand mistakes happen, but companies should have a bit more integrity and honor the prices they advertise. I would have been happy if the saleswoman called back with even a reasonable price, but she left me with a vague invitation to come in and negotiate instead of standing by the advertisement. I learned my lesson: Don't trust their online prices. And, in my opinion, why trust a company that won't stand by their advertisements? They should have a little more respect for their customers, and companies that don't respect customers don't deserve my money. More

incompetent thieves Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst.  They are incompetent thieves and don't care about your satisfaction after the purchase.   Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst.  They are incompetent thieves and don't care about your satisfaction after the purchase.   A service guy stole from my mother's car.   I paid to have my windshield wipers replaced  , waited for this to happen, drove away and they were not replaced.  Had to bring my car back one week later for what should have been done when I paid for them. My Bluetooth is not working on my new Kia. Three attempts were made to fix it and it still does not work.   My windshield/return oil-change sticker is always accurate but my mother's, who does not speak English, always has her return 2,000 miles early. My brother replaced the air filter himself prior to bringing in his new Kia for an oil change and was lied to when told it was filthy and needed to be replaced. One week after the purchase, my steering alignment was off and was told that it's because not all streets are completely flat.  After insisting on speaking to a manager, an adjustment was made, confirming the alignment was off. After reporting the above (and other incidents), the general manager told me that I will not be compensated because I am only one unhappy customer of thousands happy customers. More

Wouldn't let me speak--because I'm a woman????? First, when I said what I was told didn't make sense, I was offered to speak to the manager. He seemed very bothered by having to talk to me, told me First, when I said what I was told didn't make sense, I was offered to speak to the manager. He seemed very bothered by having to talk to me, told me he didn't say what I was told, then contradicted his own statements. He was bordering on yelling, I asked why, then he claimed there were loud people on the showroom floor that he was trying to talk over. After he made some comment like "apparently you know everything" when I tried to explain car buying procedures under a Chapter 13 Bankruptcy,I said "apparently you don't want to do business with me" and then he said "Ma'am, please take your business elsewhere." I was dumbfounded at being treated this way so I called back to the original person I spoke with. I was connected with someone else in Internet sales, who told me they could not do anything until bankruptcy was discharged. That's when for the first time, I said "that is bullsh**" First time I used any cusswords. Then she connected me to Dan, who was still telling me that they wouldn't do anything because the bankruptcy had to be discharged, (not true) and no dealer anywhere would be able to sell me a car. When I tried to explain, (2x I asked if he would let me speak) he said I've already told you no dealer would sell you a car and there was nothing else to say. Now, I already worked out a deal with another dealer, but the car was sold before I had the Trustee approval. I am currently in contact with 3 other dealers who AMAZINGLY want to work with me. In my discussions with dealers, I have also been AMAZINGLY told that they have dealt with people in Chapter 13 situations. I am not sure if they thought I was stupid, or because I'm a woman, or that they think credit challenged people are the dirt of the earth, but I have never been treated so poorly in my 60 years. One thing they do excel at is covering for each other. Addendum on 7/25/14 I just purchased a vehicle from a dealer. Within 48 hrs of agreeing on a purchase price, financing, etc. I received the approval of the Chapter 13 Trustee. I am now happily driving my "new" (pre-owned) 2012 Kia Soul +. Sorry you thought I wasn't worthy. More