Napleton’s Kia of Elmhurst

Great service! I brought my Kia Sorento in for my 30,000 service. Connor and Rob were very thorough in explain all the work and also provided me a free wash. I would I brought my Kia Sorento in for my 30,000 service. Connor and Rob were very thorough in explain all the work and also provided me a free wash. I would definitely recomend them, they were very professional and friendly! More

New to area My wife and I are new to the Chicagoland area, never really had much luck with car salesmen/dealerships. However, we purchased a Kia soul from this de My wife and I are new to the Chicagoland area, never really had much luck with car salesmen/dealerships. However, we purchased a Kia soul from this dealership 6 months ago and when we brought it into the service area we were treated very professionally and with respect. I did not feel the servicer was trying to "oversell" us, and I felt very satisfied with his level of care. His name was Conner and I will try to see him again if we have any other issues. More

Great Service!!! I came in to get my 2012 Sonata serviced and Connor was very helpful. I told him what I needed done and he helped me in a very professional, yet frien I came in to get my 2012 Sonata serviced and Connor was very helpful. I told him what I needed done and he helped me in a very professional, yet friendly, manner. The service I received on my car was better than expected and I will be returning when future service is needed. I definitely recommend this place and especially Connor! More

Optima Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Op Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Optima and I love it!! More

you haven't seen mad Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. Fine I say. Then a guy shows up in waiting room, doesn't introduce himself. Starts asking for names of all. I grill him to find he is there to improve our customer experience. Never see him again. At 12:20 I go ask about my car. They haven't started it. No my first awful experience here. I'm done with elmhurst kia service. More

Day 2-still don't have my car back & no return calls Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. No one from dealer would return our 8 phone calls about the status of the car until my 9th phone call (8 pm on Tuesday) at which time I was extremely irate. Walked into dealership to get my car back and was greeted by two dismissive and unprofessional individuals. Will never use Napleton again. More

bad service Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help More

Doesn't honor its own online prices I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the saleswoman said she had to check with her manager and would call me back in a few minutes. More than an hour later, she called back and told me that the dealer would not honor the price on the website (because the real price was more than $20,000) but that, if I came into the dealership, they could work out a deal for me. I understand mistakes happen, but companies should have a bit more integrity and honor the prices they advertise. I would have been happy if the saleswoman called back with even a reasonable price, but she left me with a vague invitation to come in and negotiate instead of standing by the advertisement. I learned my lesson: Don't trust their online prices. And, in my opinion, why trust a company that won't stand by their advertisements? They should have a little more respect for their customers, and companies that don't respect customers don't deserve my money. More

incompetent thieves Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst.  They are incompetent thieves and don't care about your satisfaction after the purchase.   Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst.  They are incompetent thieves and don't care about your satisfaction after the purchase.   A service guy stole from my mother's car.   I paid to have my windshield wipers replaced  , waited for this to happen, drove away and they were not replaced.  Had to bring my car back one week later for what should have been done when I paid for them. My Bluetooth is not working on my new Kia. Three attempts were made to fix it and it still does not work.   My windshield/return oil-change sticker is always accurate but my mother's, who does not speak English, always has her return 2,000 miles early. My brother replaced the air filter himself prior to bringing in his new Kia for an oil change and was lied to when told it was filthy and needed to be replaced. One week after the purchase, my steering alignment was off and was told that it's because not all streets are completely flat.  After insisting on speaking to a manager, an adjustment was made, confirming the alignment was off. After reporting the above (and other incidents), the general manager told me that I will not be compensated because I am only one unhappy customer of thousands happy customers. More