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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,058 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,058 Reviews of Napleton’s Kia of Elmhurst

September 04, 2015

Awesome experience Great customer service. Kyle Rodriguez was very thorough and provided a lot of information and helped support what would be best for me and my family. More

by GORDOSFLACA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KYLE RODRIGUEZ
Oct 05, 2015 -

Napleton’s Kia of Elmhurst responded

Thank you for your business!! Will Mulcahy, General Manager

August 27, 2015

Compulsive Liars! Took my vehicle to them so they can replace the rear stabilizer links and what i got was the blame game, since my car is under warranty and the replac More

by mucker113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed and Connor
Oct 05, 2015 -

Napleton’s Kia of Elmhurst responded

I am sorry you had a horrible experience at the other dealership unfortunately records do NOT transfer over from other dealerships as explained. We did try to help you in everyway as discussed on the phone. Even Sarah gave you bad information which she did apologize for. We are willing to help out in everyway possible. Will Mulcahy, General Manager

August 14, 2015

Run Don't Walk from this dealership Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and sa More

by concreteguy69
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theo Noor
Aug 26, 2015 -

Napleton’s Kia of Elmhurst responded

I do apologize for the experience you received at my dealership. Please give me a call when you get a chance to discuss further. Will Mulcahy, General Manager

July 31, 2015

Great service! I brought my Kia Sorento in for my 30,000 service. Connor and Rob were very thorough in explain all the work and also provided me a free wash. I would More

by Triggs70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor, Rob
Aug 10, 2015 -

Napleton’s Kia of Elmhurst responded

Thank you for choosing Ed Napleton Kia to service your Sorento. Will Mulcahy, General Manager

July 30, 2015

New to area My wife and I are new to the Chicagoland area, never really had much luck with car salesmen/dealerships. However, we purchased a Kia soul from this de More

by Newt121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conner
Aug 10, 2015 -

Napleton’s Kia of Elmhurst responded

I am glad Connor gave you a great experience! Thank you for choosing Ed Napleton Kia. Will Mulcahy, General Manager

July 29, 2015

Great Service!!! I came in to get my 2012 Sonata serviced and Connor was very helpful. I told him what I needed done and he helped me in a very professional, yet frien More

by adsir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Klein
Aug 10, 2015 -

Napleton’s Kia of Elmhurst responded

Thank you for choosing Ed Napleton Kia to service your Sonata. I am glad Connor was able to give you the level of customer service you deserve. Will Mulcahy, General Manager

July 27, 2015

Optima Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Op More

by Abbi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
Aug 10, 2015 -

Napleton’s Kia of Elmhurst responded

Congrats on the new Optima! Will Mulcahy, General Manager

July 18, 2015

you haven't seen mad Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. More

by kia elmhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Jul 27, 2015 -

Napleton’s Kia of Elmhurst responded

I apologize for the experience and have steps in step to improve such as added more employees to work on vehicles faster. Please give me a call when you get a chance. Will Mulcahy, General Manager

July 01, 2015

Day 2-still don't have my car back & no return calls Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. More

by kiaoptima13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will
Jul 27, 2015 -

Napleton’s Kia of Elmhurst responded

I apologize for your experience. I can assure you that I have changed the service department to be more customer service oriented. Please give me a call to discuss further. Will Mulcahy, General Manager

April 12, 2015

bad service Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help More

by on fire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tony fajardo
Jul 27, 2015 -

Napleton’s Kia of Elmhurst responded

Please give me a call to discuss further. Will Mulcahy, General Manager