Napleton’s Kia of Elmhurst

Did not honor True Car price, wasted our time We verified a True Car price over the phone with Erik, who assured us there were no hidden fees. We wanted to make sure we weren't wasting our time go We verified a True Car price over the phone with Erik, who assured us there were no hidden fees. We wanted to make sure we weren't wasting our time going in. When we got there, Erik greeted us and passed us off to a salesman. He didn't seem to know anything about us coming in with True Car pricing, and once we indicated that, we were left to wait for 45 minutes while he went to talk to his manager. The sales manager then came out and offered us the "lowest price we'd find anywhere", which was $3K over the True Car price. We asked to speak to Erik and were told he wasn't in that day. When we said we knew he was in, we were told they didn't want to call him down for us just to yell at him, and that he would be "reprimanded." They then continued to try to sell us for their "low" price, at which point we said that given that they got us there dishonestly, there was no way we would be interested in doing business with them. We indicated that we were going to head to the Toyota dealer across the street, which we did, and had an outstanding experience. Bought the Sienna for a great price and were treated respectfully -- we got the low price offer quickly and were very happy with the customer service there. Be wary of True Car pricing, but also avoid Elmhurst Kia -- as they should have indicated any issue with the pricing over the phone when we called to verify!! More

Great !! My experience at Ed Napeleton kia was beyond excellent. I met with Moe and he was very helpful and patient, I felt well taken care of as the staff My experience at Ed Napeleton kia was beyond excellent. I met with Moe and he was very helpful and patient, I felt well taken care of as the staff was knowledgeable and courteous. Very positive experience. More

Great sales experience David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment, I will defenetly referred to my f David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment, I will defenetly referred to my friends and family More

Excellent sales person Very friendly sales person , honest, and fair price I really like it it's my 3 car I buy from here so far no have any problems Very friendly sales person , honest, and fair price I really like it it's my 3 car I buy from here so far no have any problems More

Yes great experience from start to finish My entire experience was fantastic, friendly, helpful, knowledgeable, and most of all successful in getting me the vehicle I wanted and at a great pri My entire experience was fantastic, friendly, helpful, knowledgeable, and most of all successful in getting me the vehicle I wanted and at a great price. Thanks Kyle for all of your help. More

Awesome!!! Purchased a 2016 Kia SOUL two weeks ago. Had a great salesperson named Theo Noor (highly recommend him). Went in their thinking I was going to purch Purchased a 2016 Kia SOUL two weeks ago. Had a great salesperson named Theo Noor (highly recommend him). Went in their thinking I was going to purchase the Kia Sportage but ended up buying the Kia SOUL. This vehicle was in the price range I was looking to spend. LOVE, LOVE the vehicle so far. More

Great experience buying from this professional dealership! My wife and I were extremely satisfied with our experience buying from this dealership. The sales representatives and floor manager were so thorough a My wife and I were extremely satisfied with our experience buying from this dealership. The sales representatives and floor manager were so thorough and experienced, which made us feel very confident with them. They took the time to show us all of the features available and helped us set them up once we did decide to buy. Not to mention, they were able to offer better deals than their competitors. Great experience with a friendly and knowledgeable staff! More

Awesome experience Great customer service. Kyle Rodriguez was very thorough and provided a lot of information and helped support what would be best for me and my family. Great customer service. Kyle Rodriguez was very thorough and provided a lot of information and helped support what would be best for me and my family. I'm a very happy customer More

Compulsive Liars! Took my vehicle to them so they can replace the rear stabilizer links and what i got was the blame game, since my car is under warranty and the replac Took my vehicle to them so they can replace the rear stabilizer links and what i got was the blame game, since my car is under warranty and the replacements are covered they try to find every excuse not to cover it under warranty like they are paid to do so. Sarah Pierce from Kia Corporate customer service spoke to Ed and informed him to replace them so i was told by her. I had an appointment today and expected the fix instead they lied about everything, on top of that they gave me an attitude like i owed them, the nerve of these unqualified service reps who think they are technicians. Ed is a terrible liar, Connor doesn't have a clue! I suggest never to buy a Kia, all they do is try to come up with excuses not to cover the parts that are covered under warranty then give you an attitude when disagreeing. I'm taking my complaint up with BBB, if that doesn't work the attorney general. I've been driving this car for 2 months like this and will not allow these people to get away with it. I had a similar issue with the front stabilizer links and same issue with another dealer, they tried to blame me for it. Unbelievable! More

Run Don't Walk from this dealership Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and sa Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and said it was available and when would I like to come out and test drive. I asked what the OTD price would be, he said figure to add 10% for tax, title and misc fees. i told him we have an autistic son that has issues when it comes to waiting in same place for a long period of time. He understood, his nephew is autistic and would make the experience as short as possible To speed things up i filled out the Pre-qualify application for financing. Credit not the best. He said he received it and his manager said we could make things work, come on in. The day before we came in we took our current car to carmax to get it appraised. Carmax gave us a $4000 trade in value or would buy it for $3,710. I told Erik That carmax will give us a $4000 trade in and I have $3000 to put down. He said come on in. Luckily my daughter was able to stay home with our son so we went off to meet Erik and test drive the Soul. Once we arrived the first person who met us (we were barley out of the car) was Theo. I told him we were here to meet Erik, he said great I'll call him. Theo directed us to a cubical and called Erik. Erik came by and said hello and then left. Apparently the person who I was dealing with won't be our salesman. Theo took us on our test drive, we liked the car and was ready to purchase. After 2hrs of sitting in a cubicle and theo coming in once in a while saying just five more minutes just waiting on the finance dept. How can we be waiting on the finance dept when we didn't agree on the price of the car or my trade in? After another half an hr he comes into our prison cell, I mean cubical and says "Great News, we got financing....$359 for 72 mos" I said no way, what was our trade in worth...."Um....2...3...4...I don't know" We say no, we are way off, does that include the $3000 we are putting down also? He had know Idea that we were doing a down payment. Runs back to finance dept, they say figure $20 for every $1000. We say no thanks and I shake his hand and ask for our keys. No NO... this is only the begining of the negotiations, let me see what the finance dept says. I ask him again what our trade in was, he ignored me and runs out. At this time our daughter is telling us we need to come home ASAP because our son is melting down. When Theo comes back with another "offer" I tell him no, we are way off and we have to go because of our son, I demand our keys back. He says no..no give me two more minutes I want to earn your business. They were basically holding us hostage by not giving back our keys. luckily we brought the extra set of keys, Because we were ready to buy. We stormed out as he was yelling WAIT..... When we got home we did the math. Instead of financing roughly $4500 we were going to finance $13,250!!! I think we were paying them to take our car. Hope they send our keys back More