Napleton’s Kia of Elmhurst

GREAT EXPERIENCE!!! I walked in and met my sale man Moe who showed me a car with the exact options I was looking for, he was professional, helpful, detailed, and fa I walked in and met my sale man Moe who showed me a car with the exact options I was looking for, he was professional, helpful, detailed, and fast. We were really pleased with the overall experience. I would definitely recommend this dealership! More

A patient deal I just purchased 2015 Jeep Cherokee from Ed Napleton Kia in Elmhurst. Before our visit we were trying to make a decision between the Honda Cross Tour I just purchased 2015 Jeep Cherokee from Ed Napleton Kia in Elmhurst. Before our visit we were trying to make a decision between the Honda Cross Tour and the Jeep. This dealership happened to be right down the street from a another pending application. We stopped in and asked to test drive their Jeep we spotted online. We were immediately greeted and set up with salesman James Steele, test drove the car and sat down to discuss our situation. There was never any pressure, or aggressive sales talking. He left us the option to return after visiting other dealers. Needless to say, after his hospitality and honesty, the other dealers could not compete. We went back and were literally negotiating with another dealership on the phone while sitting at his desk and James remained so calm. This was by far the best experience I've ever had with buying a car and would definitely be comfortable recommending them to family and friends. Give them your honest opinion and they will honestly try to make it happen. They were humble and confident through the process and that helped us make our final decision. Thanks again James! More

I had a wonderful experience with Moe! Moe took great care of us! Anything I asked of him (which was quite a bit) was handled with professionalism and friendliness. I very much appreciate Moe took great care of us! Anything I asked of him (which was quite a bit) was handled with professionalism and friendliness. I very much appreciate his service and patience. Thanks Moe ! More

Did not honor True Car price, wasted our time We verified a True Car price over the phone with Erik, who assured us there were no hidden fees. We wanted to make sure we weren't wasting our time go We verified a True Car price over the phone with Erik, who assured us there were no hidden fees. We wanted to make sure we weren't wasting our time going in. When we got there, Erik greeted us and passed us off to a salesman. He didn't seem to know anything about us coming in with True Car pricing, and once we indicated that, we were left to wait for 45 minutes while he went to talk to his manager. The sales manager then came out and offered us the "lowest price we'd find anywhere", which was $3K over the True Car price. We asked to speak to Erik and were told he wasn't in that day. When we said we knew he was in, we were told they didn't want to call him down for us just to yell at him, and that he would be "reprimanded." They then continued to try to sell us for their "low" price, at which point we said that given that they got us there dishonestly, there was no way we would be interested in doing business with them. We indicated that we were going to head to the Toyota dealer across the street, which we did, and had an outstanding experience. Bought the Sienna for a great price and were treated respectfully -- we got the low price offer quickly and were very happy with the customer service there. Be wary of True Car pricing, but also avoid Elmhurst Kia -- as they should have indicated any issue with the pricing over the phone when we called to verify!! More

Great !! My experience at Ed Napeleton kia was beyond excellent. I met with Moe and he was very helpful and patient, I felt well taken care of as the staff My experience at Ed Napeleton kia was beyond excellent. I met with Moe and he was very helpful and patient, I felt well taken care of as the staff was knowledgeable and courteous. Very positive experience. More

Great sales experience David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment, I will defenetly referred to my f David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment, I will defenetly referred to my friends and family More