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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.5
1,062 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,062 Reviews of Napleton’s Kia of Elmhurst

July 20, 2013

When in to get info on a car. Was approached by Vince. Told him I was just looking said not a problem take my time and to let him know if I had any questions. About 5 min later I was ready to ask a few qu More

by Johnnag30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
April 06, 2013

My wife called about two KIA sx and talked to Hector. she told Hector I would be driving in to look at these cars, At around 11:30 pm the next day he text her to see if we were still coming. I think that is More

by chclayto814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
oscar and hector
Jul 19, 2019 -

Napleton’s Kia of Elmhurst responded

If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. If you would like to discuss your experience in more detail, please give us a call at (630) 941-4300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Please reach out us at (630) 941-4300 and we will work with you personally in rectifying the issues you experienced. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Please contact our Manager at (630) 941-4300 so that we may ensure your experiences with our dealership are more pleasant moving forward.

March 09, 2013

This was, by far, the best dealership I've had the pleasure to deal with. I searched several dealers for the right price on a new Optima and they came out on top. Not only did they win in the pricing More

by dlavaty
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar & Angel
February 10, 2013

We returned to Ed Napleton Kia in Elmhurst Illinois because of the professional courteous service from Oscar. 2 years ago Oscar was our sales person when we purchased a Kia Soul. We have recently re More

by emmadog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Angel
February 04, 2013

I Have to say the above guys really helped me get out of my soul!! It was a great car but it was too small for myself and my family! They really tried their hardest to get me into a Van and it all worked ou More

by chrissyf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar,Perry and Angel
October 09, 2012

Great customer service. Very friendly. Have lots of experience, knowledge, and know what they are talking about. Great advice. Showed and explained in detail everything in the car. Paperwork went smoot More

by dorotaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
July 06, 2012

I received and internet quote and when I arrived the next day was told that there had been a mistake and that they could not and would not honor their internet quote. I was told I was given a price for a us More

by sgamble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Brisky, Angel and Frank
Jul 19, 2019 -

Napleton’s Kia of Elmhurst responded

If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. If you would like to discuss your experience in more detail, please give us a call at (630) 941-4300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Please reach out us at (630) 941-4300 and we will work with you personally in rectifying the issues you experienced. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Please contact our Manager at (630) 941-4300 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Jul 19, 2019 -

Napleton’s Kia of Elmhurst responded

If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. If you would like to discuss your experience in more detail, please give us a call at (630) 941-4300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Please reach out us at (630) 941-4300 and we will work with you personally in rectifying the issues you experienced. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Please contact our Manager at (630) 941-4300 so that we may ensure your experiences with our dealership are more pleasant moving forward.

June 30, 2012

Oscar is great, by far the best salesman I have bought a car from. Third car the family has bought from dealer and no problems to report. More

by dblek55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Martinez
June 10, 2012

This was the easiest and best car buying expeirence I've ever had. Not pushy and willing to work with me. Made me VERY Happy! Thank you! Oscar was great to work with and the manager we worked with made ever More

by tdiskin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager and Oscar
April 27, 2012

I went to this dealer to purchase a new Kia Sportage. I was pre approved from my credit union for $30,000.I did my research and knew what I wanted. From the time I walked in the door, test driving the SUV, More

by sportage lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storr
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