Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton’s Kia of Elmhurst
Elmhurst, IL
1,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,065 Reviews of Napleton’s Kia of Elmhurst
July 15, 2014
Wouldn't let me speak--because I'm a woman????? First, when I said what I was told didn't make sense, I was offered to speak to the manager. He seemed very bothered by having to talk to me, told me First, when I said what I was told didn't make sense, I was offered to speak to the manager. He seemed very bothered by having to talk to me, told me he didn't say what I was told, then contradicted his own statements. He was bordering on yelling, I asked why, then he claimed there were loud people on the showroom floor that he was trying to talk over. After he made some comment like "apparently you know everything" when I tried to explain car buying procedures under a Chapter 13 Bankruptcy,I said "apparently you don't want to do business with me" and then he said "Ma'am, please take your business elsewhere." I was dumbfounded at being treated this way so I called back to the original person I spoke with. I was connected with someone else in Internet sales, who told me they could not do anything until bankruptcy was discharged. That's when for the first time, I said "that is bullsh**" First time I used any cusswords. Then she connected me to Dan, who was still telling me that they wouldn't do anything because the bankruptcy had to be discharged, (not true) and no dealer anywhere would be able to sell me a car. When I tried to explain, (2x I asked if he would let me speak) he said I've already told you no dealer would sell you a car and there was nothing else to say. Now, I already worked out a deal with another dealer, but the car was sold before I had the Trustee approval. I am currently in contact with 3 other dealers who AMAZINGLY want to work with me. In my discussions with dealers, I have also been AMAZINGLY told that they have dealt with people in Chapter 13 situations. I am not sure if they thought I was stupid, or because I'm a woman, or that they think credit challenged people are the dirt of the earth, but I have never been treated so poorly in my 60 years. One thing they do excel at is covering for each other. Addendum on 7/25/14 I just purchased a vehicle from a dealer. Within 48 hrs of agreeing on a purchase price, financing, etc. I received the approval of the Chapter 13 Trustee. I am now happily driving my "new" (pre-owned) 2012 Kia Soul +. Sorry you thought I wasn't worthy. More
by born40
Employees Worked With
Andrea (very nice, no problems) Cozi, and Dan.
April 02, 2014
AWESOME this was the best experience I have ever had. I have trouble walking and walk with a cane and when I was walking around the car lot and having trouble this was the best experience I have ever had. I have trouble walking and walk with a cane and when I was walking around the car lot and having trouble Oscar come up and asked if he could help. He said I don't want you hurt of yourself let me pull up the cars your interested in and you just have to come out the door to see them. And we can text drive any one of them. It was just amazing how quick he was to help and how concerned he was for my safety. I ended up getting a car that day and I am so happy I stick with Oscar. He worked thru it all with me. All the hi-tech things my car had he helped me with. He went above and be you'd to help us. I will recommend him to any one. I know my granddaughter is interested in going to him for a new cAr when she is ready. More
by Homiegee
Employees Worked With
Oscar Martinez
July 24, 2013
I have not bought a car since 2004. This dealership is the best place to buy a car.They don't hassel you and they bent over backwards to help me get a car. I will recamend them to all my friends.Vince is the best place to buy a car.They don't hassel you and they bent over backwards to help me get a car. I will recamend them to all my friends.Vince is a great sales person. More
by starnly
Employees Worked With
Vince
July 20, 2013
When in to get info on a car. Was approached by Vince. Told him I was just looking said not a problem take my time and to let him know if I had any questions. About 5 min later I was ready to ask a few qu Told him I was just looking said not a problem take my time and to let him know if I had any questions. About 5 min later I was ready to ask a few questions. He was very help full. Asked me what I was looking for in a car. Told him my wants and need and he recommended a few different models.. I fell in love with the Kia optima. He went over the features and safety and the great warranty. Note 5 year 60000 and 10 year 100000 can't be that. I was very impressed. Then he asked if I was ready to test drive or if I needed more time to look around. I was shocked no pressure what so ever. So we went on a test drive and came back to the dealer. I asked him a few more questions about the optima and he again was very help full and knows his stuff. Asked if I was ready to do something that day and told him I was. Went to his desk offered me something to drink and we started the car thing. Told him were I wanted to be payment wise and he said ok. Came back with numbers we were close. Asked if he can get me closer to we're I wanted to be. Came back with the numbers and they looked good. Agreed on the numbers did the paper work and now I am driving my new Kia optima and loving it. If you need a car and wanted to be treated like a human go see Vince Balachia it will be worth your time and money. More
by Johnnag30
Employees Worked With
Vince Balachia
April 06, 2013
My wife called about two KIA sx and talked to Hector. she told Hector I would be driving in to look at these cars, At around 11:30 pm the next day he text her to see if we were still coming. I think that is told Hector I would be driving in to look at these cars, At around 11:30 pm the next day he text her to see if we were still coming. I think that is very unprofessional to text a customer at all, it is also stupid to do it at 11:30 at night some of us work in the morning. We still Drove to the KIA dealer in elmhurst to look at two KIA sx thinking we would just deal with another person, as Hector was going to be off that day. my brother and myself had to walk around for 30 minutes to finally get someone to ask if we needed help (oscar) but wow it sure seemed like it was a pain in his xxx that he had to get up off his computer to show us the cars. We test drove and got back the car was fairly priced but there were some dents and dings as it was used but it also had a minor collision on the carfax I wanted them to work the price alittle because I would have liked to replace some of the plastic. Then Hector showed up out of the blue on his day off. They would not budge on the price and were extremly rude to us when we were trying to make a deal. Hector was the worst car dealer I have ever delt with just a joke would never waste my time going there again. Think twice before trying to deal with these people More
by chclayto814
Employees Worked With
oscar and hector
March 09, 2013
This was, by far, the best dealership I've had the pleasure to deal with. I searched several dealers for the right price on a new Optima and they came out on top. Not only did they win in the pricing pleasure to deal with. I searched several dealers for the right price on a new Optima and they came out on top. Not only did they win in the pricing category, but their attitudes and friendliness far surpassed the competition. Oscar (my sales person) and Angel (manager) are top-notched people and catered to my every request. I will be recommending this dealership to all my friends and family. More
by dlavaty
Employees Worked With
Oscar & Angel
February 10, 2013
We returned to Ed Napleton Kia in Elmhurst Illinois because of the professional courteous service from Oscar. 2 years ago Oscar was our sales person when we purchased a Kia Soul. We have recently re because of the professional courteous service from Oscar. 2 years ago Oscar was our sales person when we purchased a Kia Soul. We have recently returned and purchased a Kia Sorrento, again with Oscars help. We never felt rushed or pushed into a decision, and even though the dealership was busy Oscar made us feel like we were the only ones there. Thanks again Oscar you are a 10 in our book!!! More
by emmadog
Employees Worked With
Oscar Angel
February 04, 2013
I Have to say the above guys really helped me get out of my soul!! It was a great car but it was too small for myself and my family! They really tried their hardest to get me into a Van and it all worked ou my soul!! It was a great car but it was too small for myself and my family! They really tried their hardest to get me into a Van and it all worked out!! Thank you guys you are all awesome!!! Christine More
by chrissyf
Employees Worked With
Oscar,Perry and Angel
October 09, 2012
Great customer service. Very friendly. Have lots of experience, knowledge, and know what they are talking about. Great advice. Showed and explained in detail everything in the car. Paperwork went smoot experience, knowledge, and know what they are talking about. Great advice. Showed and explained in detail everything in the car. Paperwork went smoothly and quickly. More
by dorotaw
Employees Worked With
Margaret Puzanowska
July 06, 2012
I received and internet quote and when I arrived the next day was told that there had been a mistake and that they could not and would not honor their internet quote. I was told I was given a price for a us day was told that there had been a mistake and that they could not and would not honor their internet quote. I was told I was given a price for a used car with 20,000 miles not the price for a new car 2012. Although I was given the stock number and the color and mileage they refused. I've reported this dealer to MIA corporate offices for using Bait and switch tactics. More
by sgamble
Employees Worked With
Erik Brisky, Angel and Frank
