Napleton Ford of Oak Lawn

Tim Harris always takes care of me, he’s great. Will be coming back again. Will be coming back again. More

Great service the guy who helped me was very detailed n helpful polite professional the service was fast n done properly Tommy Mackey helpful polite professional the service was fast n done properly Tommy Mackey More

Called for an appointment on Saturday and was seen on Monday at 7:15 AM. Tim the service advisor was courteous, professional, and explained everything in detail.. Monday at 7:15 AM. Tim the service advisor was courteous, professional, and explained everything in detail.. More

This place has the friendliest and kindest people working in the service department. Just a great experience. When I buy another car it will be here and it’s because of the service department! in the service department. Just a great experience. When I buy another car it will be here and it’s because of the service department! More

Over the past year and a half, I've been bringing my 2019 Ford Edge to Napleton Ford for maintenance after experiencing issues with the service department at Westfield Ford, where I originally purchased the Ford Edge to Napleton Ford for maintenance after experiencing issues with the service department at Westfield Ford, where I originally purchased the vehicle. During my most recent visit, my service advisor, Nikolas Aggelopoulos, was very helpful at check-in. He informed me that my battery was only operating at about 50% capacity and discovered that it had never been properly programmed when it was previously installed as a new battery, which likely affected its performance. He also let me know my oil change would take approximately two hours. About an hour and a half later, Nikolas called me over to his desk. I paid for my oil change, and he handed me a printed receipt along with a key fob, telling me my vehicle was parked out front. When I went outside, I couldn't find my vehicle. I repeatedly pressed the lock button on the key fob, hearing the horn each time, but I still couldn't locate my Edge. That's when I looked down at the paperwork and realized I had been given someone else's receipt and key fob. I then looked toward the service bays and saw my own vehicle still up on a lift being worked on. I immediately went back inside and informed Nikolas of what had happened. He appeared genuinely surprised by the mistake and quickly offered to refund my payment. I explained that I didn't want a refund (because I didn't want to wait several business days for the funds to be returned to my account only to pay again). Instead, I asked that my payment simply be applied to my own service, which he did. He apologized for the error, and I eventually received my vehicle. While I appreciate that the mistake was corrected and that Nikolas remained professional throughout the interaction, I was disappointed that the resolution ended with only an apology. This was a significant error involving another customer's vehicle, keys, and service paperwork. Fortunately, I noticed the mistake before leaving the dealership, but the situation could have had much more serious consequences for both customers. Given the nature of the error, I believe some additional gesture of goodwill—such as a service credit or discount—would have demonstrated greater accountability and appreciation for the inconvenience. More

I had a positive experience, taken quickly. My service specialist was Tim, he was professional and courteous and answered any questions I had. My service specialist was Tim, he was professional and courteous and answered any questions I had. More

Could not be more pleased with my last experience with the service department. Kevin F made the whole experience easy and pleasant! I will go to Napleton Ford in Oak Lawn for service on my vehicle and wil the service department. Kevin F made the whole experience easy and pleasant! I will go to Napleton Ford in Oak Lawn for service on my vehicle and will definitely ask for Kevin. More

Kevin really help get my service taken care I was in and out in a timely manner out in a timely manner More

They explained every step of the process they were going to take with my vehicle and were very professional while my car was in their care. I really trust them with my car. to take with my vehicle and were very professional while my car was in their care. I really trust them with my car. More

I went for a car repair and the service was just great and fast and easy and fast and easy More