Napleton Ford of Oak Lawn

Service after the sale and Quality Service is pretty much non existent from what I've seen so far. Sales department makes a sale and runs and doesn't return calls if you have even a minor issue with your new non existent from what I've seen so far. Sales department makes a sale and runs and doesn't return calls if you have even a minor issue with your new car. Mechanics (2) couldn't figure out how to even install and get the spare tire, jack, tire iron in the car and get it to fit!. Buy a car new when you order a new car, it comes in you don't call the rightful owner or company, you use it to lend out as a loaner for weeks then call. That's why what should have been in the car was missing ( Spare Tire) etc. You are probably the absolute worst Ford Dealer for honesty and service I've ever seen in Illinois at least and I've been driving Fords for 42 plus years. More

Convenient location, nice people, clean environment, competent technicians— in short, everything you could want in a service department competent technicians— in short, everything you could want in a service department More

Fast and friendly service,work was always done correctly the first time. I also like being able to make a appointment for my service at the quick lane. the first time. I also like being able to make a appointment for my service at the quick lane. More

Had my vehicle for 3 months. Every time I called for updates no one could give me any valuable information. Didn’t call and let me know my vehicle was ready for pickup. When I d Every time I called for updates no one could give me any valuable information. Didn’t call and let me know my vehicle was ready for pickup. When I did receive my vehicle back it still makes noises and my key fob no longer works. Just communication is horrible. More

Excellent customer service that takes care of customers needs to get them rolling again safely! needs to get them rolling again safely! More

Great 👍👍👍 staff, great experience at this location. They keep u informed,the wait was very comfortable etc They keep u informed,the wait was very comfortable etc More

From beggining to end everyone was pleasant to work with. Luis was waiting for me to arrive and had the car waiting for me to view. Made the whole car purchasing process the least stressful I've ever experi Luis was waiting for me to arrive and had the car waiting for me to view. Made the whole car purchasing process the least stressful I've ever experienced. The finace process was equally smooth. Great staff and love my purchase. More

Hawk ford always does a great service on my vehicle. One of the best dealerships in the Chicago land area. One of the best dealerships in the Chicago land area. More

Very helpful, very on point, in general it was one of my encounters with a dealership encounters with a dealership More

The person that waited on me had a little attitude. Wasn't happy with that. He had a comment or a facial expression to anyone that said something to him or gave him something. He called me to tell me Wasn't happy with that. He had a comment or a facial expression to anyone that said something to him or gave him something. He called me to tell me I needed back brakes. My back breaks were changed a week ago. If he would of looked at the inspection sheet which I had to ask for, it was the front breaks. He says the mechanic must have made a mistake. I think it was him. If you work in customer service you need to have a better attitude. I worked it for 15 years.. More