Napleton Ford of Oak Lawn

Had my vehicle for 3 months. Every time I called for updates no one could give me any valuable information. Didn’t call and let me know my vehicle was ready for pickup. When I d Every time I called for updates no one could give me any valuable information. Didn’t call and let me know my vehicle was ready for pickup. When I did receive my vehicle back it still makes noises and my key fob no longer works. Just communication is horrible. More

Excellent customer service that takes care of customers needs to get them rolling again safely! needs to get them rolling again safely! More

Great 👍👍👍 staff, great experience at this location. They keep u informed,the wait was very comfortable etc They keep u informed,the wait was very comfortable etc More

From beggining to end everyone was pleasant to work with. Luis was waiting for me to arrive and had the car waiting for me to view. Made the whole car purchasing process the least stressful I've ever experi Luis was waiting for me to arrive and had the car waiting for me to view. Made the whole car purchasing process the least stressful I've ever experienced. The finace process was equally smooth. Great staff and love my purchase. More

Hawk ford always does a great service on my vehicle. One of the best dealerships in the Chicago land area. One of the best dealerships in the Chicago land area. More

Very helpful, very on point, in general it was one of my encounters with a dealership encounters with a dealership More

The person that waited on me had a little attitude. Wasn't happy with that. He had a comment or a facial expression to anyone that said something to him or gave him something. He called me to tell me Wasn't happy with that. He had a comment or a facial expression to anyone that said something to him or gave him something. He called me to tell me I needed back brakes. My back breaks were changed a week ago. If he would of looked at the inspection sheet which I had to ask for, it was the front breaks. He says the mechanic must have made a mistake. I think it was him. If you work in customer service you need to have a better attitude. I worked it for 15 years.. More

The service department is very helpful and tries their best to meet of my needs best to meet of my needs More

Fast fast efficient service good friendly staff good service happy people and nice clean garage service happy people and nice clean garage More

They were very helpful and knowledgeable when changing my oil and rotating my tires and doing everything that needs to be done excellent job oil and rotating my tires and doing everything that needs to be done excellent job More