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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,908 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,908 reviews
June 23, 2026
Service consultant Bill Parks took the name and made some nice suggestions. Got me in on short notice. nice suggestions. Got me in on short notice. More
by bjordan
Employees Worked With
June 21, 2026
Service department customer service definitely needs work made appointment for recall part not available had to call back when I got home because they never made an appointment for following week. Went to se made appointment for recall part not available had to call back when I got home because they never made an appointment for following week. Went to second appointment and they took care of two customers that came in behind me while I stood there waiting More
by reedca59
June 21, 2026
Tommy was professional and respectful. The service was completed correctly and in a timely manner. The follow up call after the text was appreciated. He even asked how my church event went The service was completed correctly and in a timely manner. The follow up call after the text was appreciated. He even asked how my church event went when I picked up my vehicle. Appreciate a service team that listens to their customer! More
by luischivas23
Employees Worked With
June 19, 2026
Appreciate the help, professionalism and attention of Jumana on his job. Thanks again well done Jumana on his job. Thanks again well done More
by fdamico
June 19, 2026
The service was quick and effective. My service advisor was kind friendly and very attentive to my needs ! My service advisor was kind friendly and very attentive to my needs ! More
by Amberlogan6
Employees Worked With
June 18, 2026
Great customer service, wonderful and excellent nice salesman , enjoy my time their , hope I buy again! salesman , enjoy my time their , hope I buy again! More
by G MONIE
June 17, 2026
It is easy to make an appointment. The technician advisers are very friendly and helpful The technician advisers are very friendly and helpful More
by jlolsen6
Employees Worked With
June 17, 2026
Always accommodating and great customer service. One of the best dealerships! From service to sales. One of the best dealerships! From service to sales. More
by Alana Brewton
Employees Worked With
June 17, 2026
Nick and Karen nice people to work with , they just did what what they needed to do to help me and great team in the office, hands down, what what they needed to do to help me and great team in the office, hands down, More
by Ancla01
June 16, 2026
I bought a pickup truck was in and out of there only took about an hour didn’t have to wait all day to purchase a vehicle about an hour didn’t have to wait all day to purchase a vehicle More
by bboy102169
