Napleton Ford of Oak Lawn

I walked in for an oil change, and walked out with no brakes! The quick lane manager made me aware of the situation and offered for me to leave the vehicle for further inspection. Afterwards, I spoke wit brakes! The quick lane manager made me aware of the situation and offered for me to leave the vehicle for further inspection. Afterwards, I spoke with the assistant service manager. I mentioned that I had been advised to leave the vehicle. Therefore, the assistant service manager proceeds to inspect my vehicle. He mentioned that my vehicle was rusted and then asked if I wanted to purchase a new one. I asked him for a tow. He said that he could get me one, but I would have to pay for it and I had a short time frame to get my car off the premises. Both managers said that they weren't responsible for what happened to my brakes, but neither was around when my car was pulled in and placed on the rack. Long story short, I had to get my own car towed. More

Nick was awesome! I would send my friends and family to Hawk Ford to see Nick! I would send my friends and family to Hawk Ford to see Nick! More

Fast and friendly customer service. My appointment was handled timely and accurately. Thank you. Char My appointment was handled timely and accurately. Thank you. Char More

best experience through a dealer in a while. my car was fixed so i am happy. my car was fixed so i am happy. More

The staff are friendly and the service didn't take a long time and the prices are fair. time and the prices are fair. More

Very friendly agent and good customer experience, my request for service was handled very efficiently and timely, Great work was performed!! Seating area is comfortable with great coffee, and tv, clean request for service was handled very efficiently and timely, Great work was performed!! Seating area is comfortable with great coffee, and tv, clean restrooms! Any concerns were addressed, left dealership very pleased! More

We’re satisfied with the service rendered and the van drove well after the fix drove well after the fix More

Rich in service was great and made sure my recall service appointment went as smoothly as possible. appointment went as smoothly as possible. More

Great people. Jimmy kept me informed of how things were going. Been going here for 10 yrs. Very nice to work with,. 👍 Jimmy kept me informed of how things were going. Been going here for 10 yrs. Very nice to work with,. 👍 More

Friendly service and car was finished pretty quickly. Overall everything was good and I’m happy with the results. Overall everything was good and I’m happy with the results. More