Napleton Ford of Oak Lawn

Good and fast customer service. I would definitely recommend to others to come to Hawk Ford for any type of service they may need. I would definitely recommend to others to come to Hawk Ford for any type of service they may need. More

The service was exceptional and the transaction was very smooth and professional … I would highly recommend this location to all my family and friends ⭐️ smooth and professional … I would highly recommend this location to all my family and friends ⭐️ More

Brought my car in for a simple oil change and the great technician pointed out a few things that was wrong very knowledgeable what he was doing and I agreed with them very honest place to go for a oil chan technician pointed out a few things that was wrong very knowledgeable what he was doing and I agreed with them very honest place to go for a oil change More

Will never buy a car at this place. The stole my equate from my car. They manager has a bad altitude. They salesman will treat nice until you buy the car. They are a ripe off. The stole my equate from my car. They manager has a bad altitude. They salesman will treat nice until you buy the car. They are a ripe off. More

I came in without an appointment and your dealership made the time for me and got me back on the road quickly. the time for me and got me back on the road quickly. More

Friendly, informative, and quick service. Works package was completed and they gave me discount coupon. Also we’re able to help me schedule another service to get my horn fixed. Works package was completed and they gave me discount coupon. Also we’re able to help me schedule another service to get my horn fixed. More

Quick reception and fast service. Always very courteous. Felt comfortable at all times. I only wish the work done was explained Always very courteous. Felt comfortable at all times. I only wish the work done was explained More

Flexibility to deal with my busy schedule. Traffic made me late, and they still accommodated me no problem. Traffic made me late, and they still accommodated me no problem. More

Amber couldn't have been more helpful. Service was quick and professional. We were very impressed. Service was quick and professional. We were very impressed. More

There was a recall on a part for my Ford and so I took it to this dealership to have it repaired. I also asked for an oil change which they charged me $80 to do without saying the price up front. My appoint to this dealership to have it repaired. I also asked for an oil change which they charged me $80 to do without saying the price up front. My appointment was at 9AM and I dropped the car off the night before. I received a text message saying they took the car in and would send photos and information about the vehicle when they had changed the part and done the oil change. By o'clock I had heard nothing about my vehicle so I sent a message asking how long it might but received no response. I called at 2 PM and they took fifteen minutes to determine the status of the car and then said oh yeah it's done. So they had finished but never informed me. Then when I went to pick it up, it took another twenty minutes to bring the car around after saying the the replaced part was free but the oil change was $80. I will not return to this shop nor will I recommend it to anyone I know. More