Napleton Ford of Oak Lawn

Worst experience ever dealing with a lemon car and being ignored by the salesman try to reach a manager and still waiting for a call ignored by the salesman try to reach a manager and still waiting for a call More

Scammers! They double dipped on me and my extended warranty. Charged me to remove bumper on pigtail sensor not covered under warranty then charged warranty to They double dipped on me and my extended warranty. Charged me to remove bumper on pigtail sensor not covered under warranty then charged warranty to remove same bumper for sensor covered by the warranty. Spoke with service director during visit. All he did was discount small amount but refused to break down the charges for labor (crazy huh!!) even after tech admitted in front of him he needed to remove the bumper. I have receipt for proof. More

WORST DEALERSHIP SOLD ME A COMPLETE LEMON ONLY DROVE IT FOR LESS THAN 30 DAYS. Please DONT TRUST NAPLETON FORD WITH YOUR BUSINESS OR YOUR MONEY!! Please am begging you to TRUST ANOTHER DEALERSHIP. The mos FOR LESS THAN 30 DAYS. Please DONT TRUST NAPLETON FORD WITH YOUR BUSINESS OR YOUR MONEY!! Please am begging you to TRUST ANOTHER DEALERSHIP. The most FOWL AND CORRUPT DEALERSHIP IN CROOK COUNTY More

Napleton Ford of Oak Lawn and Quick Lane has refused to correct a mistake of identity. Their customer, Marian owner of a 2015 Ford F-150 service or service reminders sent to my email address. They have con correct a mistake of identity. Their customer, Marian owner of a 2015 Ford F-150 service or service reminders sent to my email address. They have contacted me dozens and dozens of times over over 5 years, and during that time I have talked to service managers, the general manager and maybe the owner and asked them to correct their mistake. Apparently they are incompetent to correct a simple mistake and final out their customer’s email address. I received a survey to complete for a service on October 17. I have forwarded their prior notices to the Federal Trade Commission and Ford Corporation. Apparently I have to step up my complaints to the Ford corporation, FTC and Better Business Bureau. I am tired of this. Adjust you mistake . More

Bert Abdullah was a pleasure to work with. Everyone involved in the transaction was very transparent and accommodating. Everyone involved in the transaction was very transparent and accommodating. More

Had made an appointment for speedy oil change. It took over two hours after I arrived. Was quoted $69 but you attempted to charge me over $80. Then, never advised of additional charge for using It took over two hours after I arrived. Was quoted $69 but you attempted to charge me over $80. Then, never advised of additional charge for using my bank card which I learned of after I got the receipt. Had to stop the technician from doing additional work that I did not authorize. (Tire rotation and maintenance). Greasy fingerprints were left on my console and wheel. More

Very rude. Did not take care of my problem. Did not say good morning and told me he was too busy for me. To do a return and redo to use my reward points Did not take care of my problem. Did not say good morning and told me he was too busy for me. To do a return and redo to use my reward points More

Ever since they change ownership, this dealearship has been ABSOLUTE TRASH!!! They have the most incompetent, untrained, unprofessional service reps I have ever come across. Bill and Brian are 2 that stan been ABSOLUTE TRASH!!! They have the most incompetent, untrained, unprofessional service reps I have ever come across. Bill and Brian are 2 that stand out. After having a problem with them I spoke to Scott “the manager” and he was even worse. I have never been to a dealership that was so poorly run. Just like in previous reviews from the last couple weeks, I was charged for work that I did not authorize. I would rather take my cars to an alley mechanic then to this dealership More

The worst service ever. They had my ford transit going on 5 weeks now, and still waiting on parts, even though I've called multiple times and they have said they just reciev They had my ford transit going on 5 weeks now, and still waiting on parts, even though I've called multiple times and they have said they just recieved all the parts. Never ever ever go there for anything. They are so bad ford company should shut them down. They are nothing but liars in the service department More

Used to have a 5 star review for HAWK Ford, but since it has become Napleton Ford, it has been one bad experience after another in the service department - the latest is scheduling an appt. ahead of time to has become Napleton Ford, it has been one bad experience after another in the service department - the latest is scheduling an appt. ahead of time to have a recall done, dropping off my car, paying to take an Uber home because there wouldn't be a porter there for about an hour and then getting a call shortly after I got home to pick up my car because they had to order the part for the recall because "maybe we had the part when you made the appt., but we do a high volume of these, all your appt does is hold your spot in line, we must have run out of them for the day"...I work for Ford Motor Company, this is not how we expect our customers to be treated and I will be elevating this through corporate channels to see what can be done to prevent this poor service from happening to other customers More