Napleton Ford of Oak Lawn

I had a very smooth experience. Tim & the mechanic got me in & out for my oil change. Tim & the mechanic got me in & out for my oil change. More

My very recent experience with Napleton Ford of Oak Lawn confirmed many of the warnings I wish I had listened to before engaging with them. Yes, you might get quick replies to available inventory questions confirmed many of the warnings I wish I had listened to before engaging with them. Yes, you might get quick replies to available inventory questions but the stench of desperation is heavy on that sales floor. You'd be lucky to take one step out of your car without an associate fumbling over a colleague to take your business away. They clearly do not like one another. But after what should have been a straightforward transaction—a fair price offered, some documents exchanged, and my credit run—I was abruptly told the deal was off. The excuse? A “mistake” in the paperwork: someone allegedly failed to remove the trade-in value from the final figures. The numbers I was quoted and agreed to were suddenly invalid and price increased. No warning, no accountability, and no solution—just canceling everything. Meanwhile, my credit has been hit, and I’m left with nothing but wasted time and a sense of having been played. Unfortunately, I’ve since learned this isn’t an isolated incident. Napleton Ford of Oak Lawn has a documented pattern of customer complaints, including 31 formal BBB complaints in just over a year, many citing misleading pricing, bait-and-switch tactics, and unprofessional communication. Despite being part of a large auto group, this particular location consistently fails to rank among top Ford dealers in Illinois, with no transparency in sales volume, and a reputation for long inventory turnover—an indicator of poor deal execution and low buyer confidence. Their behavior in my case—dangling a deal, running my credit, then retracting the offer due to their own internal “error”—fits perfectly into the long reasons why no one would trust this dealership to honoring customer agreements. This negotiation wasn't a misunderstanding, it was a strategy. If you're reading this before making a purchase: take the other complaints seriously. Get everything in writing. Triple-check every figure. Or better yet—go somewhere that values integrity and follows through on what they promise. Napleton Ford of Oak Lawn makes it very clear to customers: their word means nothing. More

Been bringing my cars here for service a long time. Tim is very helpful and friendly. Tim is very helpful and friendly. More

Repairs took 10 days after I was told it would be done in 3-5 business days 3-5 business days More

The service coordinator was informative and courteous. The service time was quick. The waiting area was comfortable. The service time was quick. The waiting area was comfortable. More

Service is good, staff is good, always bring my vehicle there, never have a problem there, never have a problem More

My sales person, Jay, was wonderful. I was very upset about my 2016 Explorer repair and I needed to replace the vehicle with something new. To make a long story short, Jay took her time I was very upset about my 2016 Explorer repair and I needed to replace the vehicle with something new. To make a long story short, Jay took her time showed me several different vehicles talked about several different vehicles and options and even though I was very reluctant to buy another Ford, I ended up purchasing a Ford escape. Jay made the experience much better and I felt went out of her way to try and make the situation better. I would highly recommend her to anyone looking to buy a new car. Jake in service was also very helpful even thought I didn’t have the vehicle repaired. Honestly everyone at Napleton Ford were welcoming and professional. More

So happy with my purchase, couldn’t have been easier. Thank you Mitch, Andy and the whole team! Thank you Mitch, Andy and the whole team! More

They were awesome and very efficient. They took the time to review everything with me They took the time to review everything with me More

Great customer service and a very quick oil change! Very happy with the car service I received. Very happy with the car service I received. More