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Naples Nissan
Naples, FL
716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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716 Reviews of Naples Nissan
August 09, 2023
I purchased a used vehicle on August 7, 2023. I highly recommend Naples Nissan car dealership. Very fair pricing on new and used vehicles. Joseph.Pensabene(JP) general sales manager, Stephen Mora I highly recommend Naples Nissan car dealership. Very fair pricing on new and used vehicles. Joseph.Pensabene(JP) general sales manager, Stephen Morales, sales manager,Iran Perez, financing are honest, fair, and professional. They will help you qualify to buy or lease a vehicle. If you’re looking for a vehicle, go to this dealership, you will be glad you did. I give this dealership five stars out of five. More
by xx
Employees Worked With
JP, general manager Steven Morales manager. Iran Perez financing.
June 25, 2023
I was specific. I had to endure repeated refrains of "I hear you" & "I understand". The fake empathy was nauseating. Mario had no problem ignoring what I was telling I had to endure repeated refrains of "I hear you" & "I understand". The fake empathy was nauseating. Mario had no problem ignoring what I was telling him about my budget, while saying he heard me. Then, typical of their trade, proceeded to humiliate me by telling me how he would definitely pay more for this that and the other. They heard me say what my max budget was repeatedly. They encourage test drives to get you enthusiastic, operating under the delusion that your budget will magically increase itself. Because I am a woman, they put the new trainee on my case. He could not answer ONE of my questions, kept repeating that he was new. I don't care how new I am, if I am trying to get you to buy something from me, I will say, "I don't know but I will sure find out, or I'll ask someone who knows", not, "I'm new". I am not naming him because he was so young and stupid, I can't bring myself to name him, I feel sorry for him. Anyway, after making my budget and intentions clear, they still wasted about two hours of my time. Nothing was being achieved and I left upset. Then I get called from Manager Jim, who proceeds to tell me my time was not wasted. I love when guys mansplain reality to me, what a pleasure!! He also proceeds to blow smoke up my butt about how he cares that I left upset. For the sake of argument, I repeated my specifications to Manager Jim. I also specifically told him that if he could not help as specified to NOT CALL ME BACK. Well wouldn't you know...Manager Jim called me back with much the same unwanted "deal", but added that he spoke to the owner. Because if you speak to the owner and then that is the deal, it makes all the difference. Anyway, I was not going to review, because I had put it behind me. Then today, I am still being called by Mario, wanting to know how I did at another dealership. It is none of your business Mario; furthermore, I will not waste my breath. Then I get a call from Manager Jim pretending I have an appointment tomorrow and telling me he looks forward to seeing me. I do not know what their actual malfunction is, but I'm not having anything to do with it. No wonder Deb quit. What a terrible, insulting and unproductive experience. More
by Michelle
Employees Worked With
Mario, Jim, Woefully uninformed, but nice New Guy
June 17, 2023
Came in with transmission issue, well yea it was done and the cost for rebuild was not worth it. The manager came over to me and said “we’re getting you into a new vehicle today!” I seriously didn’t believe the cost for rebuild was not worth it. The manager came over to me and said “we’re getting you into a new vehicle today!” I seriously didn’t believe him as my credit was a bit poor. Kris worked with me on options and pricing and I drove off the lot in a brand new Kicks! The manager, Kris and finance worked extremely hard to get me in a vehicle and I couldn’t be more thankful! Absolute disaster turned into a miracle. Go there talk with them and get your vehicle, you won’t be disappointed. More
by sdmsanchez
Employees Worked With
Kris Cooper
April 11, 2023
Contacted Naples Nissan for some trouble codes on my son's 2013 Nissan Altima. Spoke with Chris the service writer. Brought the car in for diagnosis of trans issue and trouble codes. Chris was kind enou son's 2013 Nissan Altima. Spoke with Chris the service writer. Brought the car in for diagnosis of trans issue and trouble codes. Chris was kind enough to offer me a shuttle ride home while car was being worked on. Picked the car up by end of day and everything is working as it should. Very happy with Naples Nissan and Chris in service. The tech even took time to go o er the issues with me. Great Job! More
by 69Eliminator
Employees Worked With
Chris in Service
February 22, 2023
This was my first time at Naples Nissan. Victor DeJesus wrote up my vehicle for service on 2/20/23 for a recall and programming a new key fob. Victor was very professional, courteous and t Victor DeJesus wrote up my vehicle for service on 2/20/23 for a recall and programming a new key fob. Victor was very professional, courteous and thorough. My 2017 Rogue was serviced and ready as promised. A very professional operation. More
by desjardance
Employees Worked With
Victor DeJesus
February 21, 2023
Bought my rogue here in 2019, and have had all of my major services done here. I was promised a lot by my sales rep which the service dept has failed to deliver on. Constant turnover leads to xxxxty ser major services done here. I was promised a lot by my sales rep which the service dept has failed to deliver on. Constant turnover leads to xxxxty service. More
by LH
Employees Worked With
Kim
February 18, 2023
Terrible and dishonest people. They never honored the deal they offered me over the phone. I spoke to both the sales manager ken and a car sales person by the name of Alex Dovi abo They never honored the deal they offered me over the phone. I spoke to both the sales manager ken and a car sales person by the name of Alex Dovi about a verbal agreed lease payment over the phone. I was very clear that if the lease was not possible to please let me know so that I don't have to drive two hours from Miami to Naples. They told me yes come we will definitely be in the range we agreed on. I go and they tell me the opposite and even tell me that Alex Dovi does not exist here and that he was fired. I literally still have the text of him two hours prior to driving over there. They were clearly lying and had no regard for the unnecessary inconvenience they caused. More
by robertgunz
Employees Worked With
SAM MAYFIELD
February 15, 2023
We recently leased a Nissan Rouge. There was no pressure to lease or purchase. Our salesman Juan did an excellent job and there was no pressure from the finance department. Thank you a There was no pressure to lease or purchase. Our salesman Juan did an excellent job and there was no pressure from the finance department. Thank you and if I come across someone who wants to purchase a car I will refer them to Naples Nissan More
by dmh57
Employees Worked With
Juan
January 26, 2023
Offered cash for vw eos, sales rep. said he would hold the car for me but sold it to someone else. The internet sales manager said I should learn from this experience. What a goofball, said he would hold the car for me but sold it to someone else. The internet sales manager said I should learn from this experience. What a goofball, I'm 60 years old and they will never see a penny of my money. Totally unprofessioal. More
by Dm66gb
Employees Worked With
Ahmad
