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Naples Nissan
Naples, FL
716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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716 Reviews of Naples Nissan
December 08, 2023
Although the on line price was fair and the salesperson, Camillo, was very good once we got to actual purchase the sales manager began adding fees for a warranty I DID NOT want to purchase and a fee to reco Camillo, was very good once we got to actual purchase the sales manager began adding fees for a warranty I DID NOT want to purchase and a fee to recondition the car? I did like the car but these fees and warranty charges pushed the price to an unacceptable point. At this time I will not be purchasing the car an DO NOT recommend anyone purchase a used vehicle at this dealership More
by KB1976
Employees Worked With
camillo
November 15, 2023
I am doing a follow up review on my purchase of the 2014 Buick Verano. This morning I got phone call from Del the General Sales Manager, and he told me that he just heard about my deal and that there was a Buick Verano. This morning I got phone call from Del the General Sales Manager, and he told me that he just heard about my deal and that there was a miscommunication, he apologized, and told me to come so he could make things right. He did just that! I dealt with him directly when I arrived. He was totally transparent about my deal, made me feel comforfortable, and the finance manager (Cindy I believe her name was) was absolutely fantastic with preparing my new paperwork quickly so I could get to work. I'm sorry if I didn't get your first name correct. They were both great, and I highly recommend anyone that has not so great credit or working on rebuilding there credit to allow Naples Nissan to help them with there next vehicle purchase!!! Thank you so much Del for making things right, and welcome to Naples Florida. Hope to see you at Stoneys soon! More
by campbelljy05718
Employees Worked With
Del, Ryan, and Cindy, Victoria Machado
November 14, 2023
I purchased a 2014 Buick Verano eight days ago. The salesman told me the price of the car was 9,000.00. When I signed my loan papers I saw that the price of the car was 13,600.00. The finance manag The salesman told me the price of the car was 9,000.00. When I signed my loan papers I saw that the price of the car was 13,600.00. The finance manager showed me the approvals of two banks, but said that the bank fees for those banks were kind of high and she is hoping to get an approval from another bank with better terms. Never the less my loan was approved and I gave them the down payment of a thousand dollars. Today they call me and tell that I need to come in to sign some new loan paperwork. When I get there the manager tells me "that they have to put me into another car, that the bank doesn't like the car that I'm in." They have me test drive a more expensive car that I do not like and tell me that's my only option. They told me to go home and come up with more money down to keep the car I have, and to be back in the morning at 11. I called my bank to ask them exactly why they did not approve me for the loan request and they said because it was for 16,800.00. I am calling my attorney first thing in the morning. I'm filing a complaint with the FTC, and BBB. I am so angry with this whole situation. This dealership needs to be held accountable for there fraudulent practices. More
by campbelljy05718
Employees Worked With
Sales Manager
November 05, 2023
I drove 3 hours to get to the dealership. The online ad shows $6000.00 over Kelly blue book. The trade in blue book of my truck is $29000.00, which means by their ad, I should have been offer The online ad shows $6000.00 over Kelly blue book. The trade in blue book of my truck is $29000.00, which means by their ad, I should have been offered $35000.00 for my truck. They offered me $19000.00! The online ad for the car that I was looking at was 28350.00. They told me the price of that car was $32850.00. Their ads are false and the their sales reps. Are pushy, rude and treat peoples like they are stupid!! The sales manager treated me with not respect at all!! I have purchase 25+ new cars in my life and have never been treated as bad as I was at this dealership!!! I will be posting this review on every social media platform that I can !! More
by brianirismonnett
Employees Worked With
Victoria Machado
November 01, 2023
I called the dealership and spoke with someone over the phone just to buy out my lease as is, they told me it wouldn’t take more than 45 minutes. However, they attached several warranties that I asked to g phone just to buy out my lease as is, they told me it wouldn’t take more than 45 minutes. However, they attached several warranties that I asked to get removed. I also noticed that they wrote the car price wrong. When I brought up my concerns, they brushed me off. Feeling frustrated and ignored, I called my boyfriend for help. Even with his presence, we spent 3 hours just waiting. Throughout this ordeal, it became clear that my voice wasn't being heard. If you're planning to visit this dealership, it might be wise to bring someone along, as in my experience, they seemed more responsive to my boyfriend than to me. More
by amber
Employees Worked With
Victoria Machado
September 22, 2023
Big men controlling women They think they're smarter than women They will screw you over Take someone who will stand up to them They walk all over innocent women for sport!!!!! than women They will screw you over Take someone who will stand up to them They walk all over innocent women for sport!!!!! More
by ldbobay
Employees Worked With
Joe Roberson , Victoria Machado
September 19, 2023
I have purchased over 30 (3 quarters of them Nissan) new cars since 1974 and this latest deal was the best and most memorable experience ever. I was treated like family... they bought my lunch and made sure cars since 1974 and this latest deal was the best and most memorable experience ever. I was treated like family... they bought my lunch and made sure I was content and comfortable, even gave me a tour of the city. First time I ever had a dealership treat me with respect, kindness and compassion. Ellen M in sales was very attentive, Blake Walker was fantastic (thank you, Blake) and made sure I got the car I wanted at a price to fit my budget. I drove 625 miles (each way) from Pensacola to this dealership in Naples because they had the car I wanted and I couldn't find it elsewhere. Little did I know I would discovered it be my favorite car purchase transaction out of them all. After this experience I wouldn't hesitate to drive there again to buy my next car from these folks... they're good people. Also, the dealership was well maintained and I loved the palm trees on the car lot, it felt like I was at a resort!. I wholeheartedly recommend this dealership for your next car. The only reason I won't be using their service department is the distance from where I live. I could go on and on gushing about them,,, More
by Shop Titan
Employees Worked With
Ellen M - 5 Stars, Blake Walker - 6 Stars
August 31, 2023
LADIES DON'T GO AGAINST THE MEN AT NAPLES NISSAN! THEY WILL TAKE YOU DOWN! I dared to question why my car wasn't fixed in the Service Department Joe Roberson did not like me challenging why he l THEY WILL TAKE YOU DOWN! I dared to question why my car wasn't fixed in the Service Department Joe Roberson did not like me challenging why he let my car out of the service department with an OK yes it's fixed and when I got home it still had a BIG X on my back up camera and I couldn't see part of the area on the right camera! So he fired me. He said I couldn't come back to NAPLES NISSAN ON 3640 Pine Ridge Rd, Naples, FL 34109, United States +1 855 638 2438 The sales department took advantage of a poor old woman who told them she was having troubles as well. I didn't have a man with me when I bought a car and they suckered me in to paying a bunch of money to fix my car after I traded it in over $3000 and sold me 7 warranties! I got in a lot of trouble when I got home. My husband said I was stupid! He made me go back and cancel the warranties and get my money back. The SALES MANAGER was not sympathetic and IRAN, the FINANCE MANAGER said I knew what I was getting after I asked his advice on what I should get! They took me for a dummy, which I was. Never buy a car from these narcissistic mean men!!! NAPLES NISSAN IN NAPLES FLORIDA IS NOT FEMALE FRIENDLY. THEY TAKE ADVANTAGE OF WOMEN!!! More
by ldbobay
Employees Worked With
Tiger, Iran, Salesmanager, xxxxxxx Victoria, Victoria Machado
August 14, 2023
Stopped by to test drive a used Jeep. Everything was good until it was time to discuss bottom line. Fees they would not explain 1. Recon ($4750) 2. Window tint ($250) - tint on windows we Everything was good until it was time to discuss bottom line. Fees they would not explain 1. Recon ($4750) 2. Window tint ($250) - tint on windows were from factory. 3. Permatag ($250) - stated for a clear coat they put on vehicle. Also stated they could not be close to kbb for trade in due to another recon fee. So total of $5250 in unexplained fees. Needless to say vehicle is still sitting on lot. More
by Jeep4Life
Employees Worked With
Eric?
