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Naples Nissan
Naples, FL
716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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716 Reviews of Naples Nissan
January 24, 2023
I had my car shipped from MN. When I went to drive it the intelligent key was not working properly. I stopped without an appointment. Joe took my car, reset it , and I was back on When I went to drive it the intelligent key was not working properly. I stopped without an appointment. Joe took my car, reset it , and I was back on the road! I’m so grateful for the prompt, friendly service. More
by Cmwhit
Employees Worked With
Joe
January 19, 2023
10 days ago, went in to purchase a used Honda Ridgeline that was advertised online at $34,500 +/-. I drove 60 miles to see it. Turns out that you cannot buy a used car for the online price. They added fee that was advertised online at $34,500 +/-. I drove 60 miles to see it. Turns out that you cannot buy a used car for the online price. They added fee after fee and suddenly it was $40,000+. I was tripled teamed by the salesman, his apprentice and their back office guy. It was way too stressful. Old time car sales. They would not let me leave. I finally negotiated a deal because I did like the truck. However, when I went back the next day to pick it up, they only had one key fob. After ten days, they have not found the primary fob. The salesman said that's the way they got it, that's the way it is. I need a second key. Cost will be $250-$300. I asked them to reimburse me and they said one key is it. Second, even though the truck came with their lifetime limited powertrain warranty, it did NOT have even a 30-day Naples Nissan warranty. So, unless something serious fails, I cannot get minor issues addressed. I financed though Naples Nissan with Suncoast Credit Union. I later learned that their finance person did not follow through with what he was supposed to do. I wish Carmax had a truck that fit my criteria. At least there, you are treated better. I have bought several cars from Carmax and will continue to deal with them in the future. More
by jpolek55
Employees Worked With
Alex Proehl, Tony, Isiah in Finance, another
January 13, 2023
They want to control you from the moment you drive in. . when we told them we just wanted to look at a certain model. They demanded our personal info. We were told to leave! . when we told them we just wanted to look at a certain model. They demanded our personal info. We were told to leave! More
by Never nissan
Employees Worked With
Sales personel
January 09, 2023
WOREST! sold me a 2021 and the transmission went out twice only 2400 miles and refused to extend the warranty after they replaced it which tells me they don sold me a 2021 and the transmission went out twice only 2400 miles and refused to extend the warranty after they replaced it which tells me they don’t stand by their cars I had to hire a lawyer to get it fixed. Was also pressured to buy the car even when I repeat to say no I can’t afford their price after I bought the car went to a bank and got a better deal. More
by Marciasita
Employees Worked With
SAM MAYFIELD
December 17, 2022
DO NOT WASTE YOUR TIME HERE. My pregnant wife and I were very serious about purchasing a new mid sized SUV before our child arrives. We were interested in a used 2020 Nissan Rogu My pregnant wife and I were very serious about purchasing a new mid sized SUV before our child arrives. We were interested in a used 2020 Nissan Rogue S that was listed at 21,988. The car salesman told us they really needed to get a 2020 Nissan Rogue SL off of the lot and we could potentially get a great price for the vehicle listed at 28,988, even though we told him we believed this was out of our price range. When we sat down to talk numbers on the "great deal" for the Nissan Rogue SL, we discovered the great deal was an out the door price over 38,000 dollars. Nearly a full 10,000 dollars higher than the listed price. They included multiple absolute scam add ons including 1,000 dollars for a tracking device they installed in the vehicle and over 4,000 dollars in vehicle reconditioning fees. We asked for an itemized list of what this "reconditioning" included and we're told "mostly labor". We immediately said this is a waste of our time and we cannot afford this vehicle. I asked multiple times to see the numbers on the Rogue listed at 21,988 and was told they would be the same price in the end. How thet could end up being the same price I do not know. The financial manager Mario ( who's is absolutely awful with math, numbers, & listening in general) came over to try and convince us that our monthly payment on the Rouge SL would be in our budget at 412 dollars a month (he stated this was only 30 dollars more than our maximum monthly payment goal of 320 dollars) while attempting to increase the length of the loan to 84 months. Mario stated they wouldn't accept our USAA loan and interest rate at under 5 percent. He lied to our face and said they only accept financing through the dealership. These people wouldn't even let us see the numbers on a car we wanted to buy and thought was in our budget, instead they aggressively pushed us to make bad financial decisions thinking we were young and had done no research. I truly can't believe how awful of an experience this turned out to be. Safe to say we walked out and we will never be shopping for a vehicle here again! More
by D. Miller
Employees Worked With
SAM MAYFIELD
November 10, 2022
Worse place ever, there's a bunch of liars working here, 2 years ago we bought a car here and obviously anyone that's buys a new car knows that has to get gap insurance right, we'll fast forward to now afte 2 years ago we bought a car here and obviously anyone that's buys a new car knows that has to get gap insurance right, we'll fast forward to now after hurricane Ian, we lost everything including our car, well we call our lender and was told we did not have any gap insurance! How is that possible when we first bought the car we asked for gap insurance and we were told we were getting gap insurance, explain to me how in the world I call the bank and now I'm informed that we don't have it, we can't look in our papers because all of our papers were inside the car that got flooded, so we have been trying to call and no one in financing answers the phone, we have been leaving messages and nothing, the only day that we were able to go in we were turned down because "it was a Sunday and they couldn't do anything on a Sunday" so they promised us to get back to us on Monday, well is Thursday and we still have not heard anything back again, like if we have all the time to be driving all the way to Naples mind you we don't have a car and we have to be asking around to borrow a car to be able to get there, this is very disappointing I would not recommend this place at all please stay away from here, I repeat stay away from here More
by Eromero9744
Employees Worked With
SAM MAYFIELD
November 08, 2022
My name is Mercedes Rodriguez Almaguer, the salesmen and managers don’t want to resolve my problem. Don’t buy at this place! They’re dishonest, thieves, and liars. I would like for a manager to resolve my p managers don’t want to resolve my problem. Don’t buy at this place! They’re dishonest, thieves, and liars. I would like for a manager to resolve my problem. If you see this message, resolve this issue More
by Mercedes Rodríguez maldaguer
Employees Worked With
SAM MAYFIELD
November 06, 2022
If I could give 0 stars I would because the service at this location is atrocious. The sales manager is ignorant and rude, his name is Mario. Yells at his staff and treats customers like he's better than this location is atrocious. The sales manager is ignorant and rude, his name is Mario. Yells at his staff and treats customers like he's better than them. I'm sorry but don't you need me to make the sale, thus why I went elsewhere and got the same exact vehicle he refused to sell to me. More
by Arkaine0730
Employees Worked With
Mario
