Motor Home Specialist

The buying process was OK, but when it came to the Warrenty work on a brand new RV (2022 Coachmen Mirada 350S) it was ridicules! The service representative does not call you back, or answer emails. T Warrenty work on a brand new RV (2022 Coachmen Mirada 350S) it was ridicules! The service representative does not call you back, or answer emails. The claim to coachman was submitted incorrectly. After I started emailing the manager at coachman did I get it approved. They partially completed the Warrenty work and then crickets! NO response back, no updates, No reply to my emails. This has been the most frustrating process ever. There was a broken sconce on the rig from day 1, salesman said he would mail it to my home. NOPE, never mailed, after the first Warrenty work was completed she said it would be mailed, NOPE again no sconce. NOW nobody answers my calls or emails. DO NOT buy from this company!!!! There are always thing you will find even after buying new, if you want these things fixed - get really to WAIT WAIT WAIT! More

Do not buy from this company. Please save yourself the stress and aggravation. Go anywhere else! Purchased an Rv from them on 11/4 . We could not get there before 10/31 so th Please save yourself the stress and aggravation. Go anywhere else! Purchased an Rv from them on 11/4 . We could not get there before 10/31 so they threatened us and told us they needed this closed by the end of October. We told them too bad were not closing or signing anything h til we arrive. Had it inspected and it needed a list of repairs, new tires, radio not working, back up cameras not working, leak in shower repaired, leak in washing machine repaired, a new recliner completely peeled. ( which we paid for) They did not want to pay for any repairs and negotiated that if we pay a portion they would Cover the rest. We arrived, the front passenger captain chair was slightly peeling. New tires were put on. We were told we would have a 2 -3 hour walkthrough with the service guy. The service guy barely spent 15 minutes with us. We started her up and none of the power outlets /usbs worked in the front dashboard. Service man had to look into and it was a fuse that was loose( this should have been looked at prior). The chair we order in dark they installed the wrong color. We ordered a new mattress, they knew we were traveling 24 hours home , i told them a week prior that we wanted the new mattress. They did not put it in until 5 mins before we left, it was compressed and takes 8 hours to open and decompress, so we had could not sleep on it. We get in the road which was a very damaged road and noticed the coach rattling, we assumed it was the road. It was a long day so we stop at a hotel for the night. (Cant sleep on mattress yet). Next day we hit the road and as soon as we get on the highway we notice the coach is rattling, everything is rattling, the blinds, the cabinets, the steering wheel the doors. We call our salesman Graham and ask if the tires were balanced, he says no sir we do not balance tires here we just pit them on! We could not drive over 50 mph, the whole coach shook and rattled and drove horribly. After sitting in the seat for a few hours , when we got up the whole seat peeled off on our clothes. We arrived home, had to replace tires, the tires they put on weren’t balanced or even the right kind of tires. None of the repairs were made , shower leaks, washer leaks. The rattling caused radio to fall off, traveling with no back or side cameras for 24 hours. We immediately contacted them and said we wanted a resolution, no return calls. Finally on 11/7 we hear back from a man named Giff Akins, Director Customer Relations, RV Retailer, LLC. They pass they’re problems on to him. We told him we do not want this motorhome. It is unsafe. Next day still no answer, and Giff stated he did not hear from anyone. More emails, calls sent to managers, finance managers, salesman, and Giff. Contacted Aqua Finance manager who contacted them and they Giff called us today 11/14/22. Shocked that noone has called us yet. Had a conference call with Giff Atkins, Mark Griffith, General Manager. Claims the tires were balanced off of the coach. (They were never balanced) there was zero cooperation, the manager told us we could trade it but he wouldnt give us what we paid for it, that if we traded it it would be $40,000 less than what we paid. Unbelievable. We are hiring an attorney, we have contacted the attorney general, stopped checks and in touch with finance company to cancel financing. They are frauds, they are not true to their word and xxxx. I wish we saw all the other reviews before coming here! Go anywhere else but here. This is a complete nightmare. More

Buyer Beware. I purchased our Sunseeker from MHSRV December 2019. Purchased the best warranty available for $5355 according to the finance guy. Guess what 3 years I purchased our Sunseeker from MHSRV December 2019. Purchased the best warranty available for $5355 according to the finance guy. Guess what 3 years later I need some work done, no problem I have a bad xxx warranty... It took 3 days of calling before I got someone to answer the phone. Had to schedule an appointment to drop my rv off. Justin Pongratz told me it would take several weeks to look at my rv, then a couple more to get estimates and contact warranty. After 4 months this is what took place. Warranty only covered a portion of the television (after much complaining they replaced it under warranty). Bedroom slide had become detached from the exterior wall (not covered by warranty) had to pay $600 for repair and they only give a 90-day warranty. Hot water heater was inoperative, was told warranty covered the repair however my hot water heater still does not work. Shower door leaked water (not covered under warranty) paid $200 to have it repaired and it still leaks water. I also purchased the exterior protection warranty, and my decals are fading asked about that being covered and Justin stated Oh yeah, we sell that warranty, but we do not file the claims and Justin was unsure of even how to file a claim. Bottom line I spent $1400 with them and all that was completed was slide had new screws put into exterior wall and tv was replaced under warranty. I also have suspension bushings with cracks large enough I can insert a penny in the cracks (not covered under warranty). Please, Please do your research and buy from someone else. These guys are the epitome of used car dealerships. Sly, Crafty and DISHONEST. You will no longer exist to them the moment you drive off the lot. More

The sales staff was GREAT until we left the lot with the motor home. It was a consignment motorhome. They said they had checked everything. During our first trip, the seatbelt was broken. That is a basic sa motor home. It was a consignment motorhome. They said they had checked everything. During our first trip, the seatbelt was broken. That is a basic safety standard I would think should be checked. I called the salesperson who told me, "That's a shame." He then asked if I wanted a suggestion of where to go have it fixed. We had only had the motorhome for a week. I think they should have checked for something like a seatbelt. I also think they should have fixed it. I am also curious about the warranty as they pushed it HARD. After reading the reviews, I am a bit afraid.... More

These people are dishonest. My family has been saving up for a long time to get the RV of our dreams and this has been nothing but problems, EXPENSIVE problems! Within 5 minutes My family has been saving up for a long time to get the RV of our dreams and this has been nothing but problems, EXPENSIVE problems! Within 5 minutes of driving it off the lot, we have had so many problems with it. They BS you with their “checklist”, which is mostly cosmetic and very basic items. Our RV should have never been sold in the condition that we received it. Buyer beware! More

Service dept is worse than terrible. Will not return phone calls or email message. If you are full time rv'er, they will NOT even look at your unit without leaving it unoccupied for 1 w Will not return phone calls or email message. If you are full time rv'er, they will NOT even look at your unit without leaving it unoccupied for 1 week. Then 4 to 6 weeks for repair again unoccupied. When you live in your rv, how can you leave it unoccupied for 6 weeks if you are not from the local area? The key word is UNOCCUPIED. More

These people are horrible! !! Buy elsewhere!!!!! Delivered my coach not working. Horrible service after the sale!! BUYER BEWARE !! Buy elsewhere!!!!! Delivered my coach not working. Horrible service after the sale!! BUYER BEWARE More

Bought 2022 Dynamax DX3 ,,,no service and will not answer phone. No phone messages returned from service or any of management,,,,BEWARE ABSOLUTELY NO CUSTOMER SERVICE AFTER PURCHASING phone. No phone messages returned from service or any of management,,,,BEWARE ABSOLUTELY NO CUSTOMER SERVICE AFTER PURCHASING More

What a disaster. Still getting a Class C Thor Sprinter fixed after 9 months. They don’t answer the phone. They cut ceiling lights the the day we left, because we coul Still getting a Class C Thor Sprinter fixed after 9 months. They don’t answer the phone. They cut ceiling lights the the day we left, because we couldn’t switch them off. The slide out motor didn’t work. The black box flush valve didn’t work. We had over (are you ready?) 40 repairs and we’re still not done. We received a damaged front wheel well ( scratches and two tiny dents) that they blamed on Thor. Thor has the delivery inspection receipt verifying they received the van with no damage or repairs necessary -they lied in an email blaming Thor for damage, but offered $500 anyway. We are disgusted beyond words. I have had numerous discussions with Thor about this fraud. The manufacturer should eliminate the dealership from the purchasing process. Imagine 40 problems with your new Honda? What would that do to Honda’s reputation? They do not respond to emails or phone calls. Absolute, total clown show. These frauds really should be shut down. I could go on and on. In the end, Thor has spent approximately $10,000 to make repairs and I still have body damage. Caveat Emptor!!! More

The most dishonest, poorly run, terrible customer service experience we have every experienced. From the owner/CEO down to the minions, they could care less about customer service and communication. Once t experience we have every experienced. From the owner/CEO down to the minions, they could care less about customer service and communication. Once the sale was final and they had their money and moved the unit it was pulling teeth to get repair work done and to get updates on the repair work. We had several issues just 22 days into ownership of a Super C Entegra Accodale no one cared or made an attempt to get anything done in a timely manner. We are now going to pick up our Accolade after 56 days of being at their dealership with work still incomplete. More