Motor Home Specialist

We bought a new nexus there as the prices were good. They spent a half day with us fixing numerous minor things we had found. MHS should have checked it over before we arrived. We asked to pick out anot They spent a half day with us fixing numerous minor things we had found. MHS should have checked it over before we arrived. We asked to pick out another RV instead as we got a feeling that this unit would be full of problems but they wouldn't let us neither would return our money even though it was still on their lot. The salesman told us there would be a half tank of gas, there wasn't. He graciously followed us to a gas station and used his own credit card to make sure we had a half tank. Thanks- bud! Sure nice to know there's people with integrity out there! MHS agreed to send us a part for the septic, which we never received. We were able to pick out a small item at their store for buying an RV. The 24/7 helpline was no assistance that talked up as part of the deal. Within less than a day we had major serious problems with the RV. The roadside assist considered a gas station (in the middle of no where) a "safe" place, a tow would be available Monday to get us to a repair shop. Due to the nature of the problem we couldn't run our engine, the solar, batteries and propane ALL were not working! The roadside assist expected us to sit there in below freezing temperatures for two nights with no way to stay warm! The roadside assist mechanic didn't help either, my mechanic husband just wanted to know where a specific relay was and he wouldn't tell us. We wondered if he didn't know either?We took a chance of the RV burning up, yes it was HOT, and limped it into a Ford dealership we found just before they closed. Between the head mechanic and my husband they were able to figure out and disconnect the problem so we could get home without worrying for our safety. Our experience with MHS is the same as others it seems, once they have your money, they don't care, we asked them to talk to the manufacturer for us about our serious problems but they didn't. We don't believe MHS did a thorough check of their RV units before advertising. We've put on over 4,500 miles solely for the major warranty repairs done which had to be done only at the factory. We have yet to use it for pleasure. I don't think MHS will take it in as a trade now either knowing the problems on this brand new unit, Wish us well, I think we may need it! More

Just purchased my 1st Motorcoach from MHS. The entire process was simple, straight forward. Justin, Dustin, Matt, and Michael were all very helpful in each of their rolls. I would highly recom The entire process was simple, straight forward. Justin, Dustin, Matt, and Michael were all very helpful in each of their rolls. I would highly recommend giving them your business as I will definitely be a repeat customer. Great job guys! More

Don't even consider doing business with this company! They sell Thor products which are terrible motorhomes. Thor makes a variety of brands and are known for terrible construction. They do not do any They sell Thor products which are terrible motorhomes. Thor makes a variety of brands and are known for terrible construction. They do not do any quality control what-so-ever. You will get an RV that has so many issues that you cannot use it. Mine is a new 2023 and was purchased in Feb. It has been in one shop or another ever since. No one can fix the serious and numerous problems that it has. Note the many 1 and 2 star ratings and go somewhere else. About MHSRV in Alvarado, TX..........They probably will not even take your RV into the shop, Once you have purchased the RV, they won't return phone calls or assist you in any way. If you are lucky enough to get it in their shop, count on a totally incompetent team messing up your vehicle and giving you a lot of excuses. I have never seen such an unprofessional organization that stays in business year after year. Again, before you buy a new or used RV, BE SURE it is not made by Thor or sold by MHSRV. No words are strong enough for an adequate warning about this. More

I bought a new motor home and discovered that the charging system is defective. I called the salesman and he told me to call the service department. I have called them 4 times leaving messages for th charging system is defective. I called the salesman and he told me to call the service department. I have called them 4 times leaving messages for them and they have not called me back. This is the worst customer service I have ever experienced More

I purchased a 2022 Entegra Qwest January 13, 2023. The overhead bunk window had a crack in it. This was a Brand New Coach. I’ve been waiting ever since and it’s May 25, 2023 and I’m still waiting to g The overhead bunk window had a crack in it. This was a Brand New Coach. I’ve been waiting ever since and it’s May 25, 2023 and I’m still waiting to get scheduled for replacement. Also I have a leak either from the window or another location on the front of the Coach. WORST SERVICE IVE EVER SEEN. Do not buy from these clowns!! Motorhome Specialists can not Perform the simple task of scheduling your Coach for repairs!’ More

They are buying reviews. 50 dollars for 5 stars for the dealership. 40 dollars for 5 stars for the shop and 20 for 5 stars in the store. So don't be fooled here in the review 50 dollars for 5 stars for the dealership. 40 dollars for 5 stars for the shop and 20 for 5 stars in the store. So don't be fooled here in the reviews. We bought a 2023 FR3 from Brad. Things went as expected from a salesman. The motorhome had a odd clank at very low speed on test drive. They said they would find it. We were trading in our 2018 motorhome. They made us a offer on our trade but never looked at it. We had to go home 350 miles to get our title and money. We left a 2000 dollar non refundable deposit. When we came back days later they took our trade in and looked at it and started saying there were issues. Really! Should of looked at it before your offer. The sales manager honored there original offer. We liked him. They told us they found no issue with the clank in the service dept. Then we were taken to our new motorhome to learn about it. Josh we basically clueless as to much of the systems. I asked several questions like is the water heater electric/gas. He said no. Only gas. Wrong! I asked him about manually putting In the slides. He said you could by overriding the system. I said what if the motors fail. He said you still can override them. That's not possible. Then we went to sign papers and they brought our motorhome up front. I walked out to it and there was a puddle about 2 ft in diameter of hyd fuild on the ground at the front steps. They took it and said it was a loose hose. Then we left and drove it home. When we got into slow traffic on I20 moving about 3 mph guess what? The clanking started again. It's at that point we figured out it did it at 3 to 4 mph. We got under the motorhome and found the E brake hot and cracked. It was dragging in one spot the made it clank under no load and low speed. We called then and they said bring it back. We were 350 miles away. Not possible. Plus they said it's now a Ford warranty issue. Justin told me he would help us find someone to work on it and has totally ghosted us along with our salesman Brad. We have text Brad with zero reply. We left the service manager a message too. Nothing. As others have said. Once you drive it off. They are done with you. Can you imagine buying a 130k motorhome and it's broke down in the shop. Not thier fault. But they xxxx sure aren't there to offer any support. Here are pictures of the damage and cracks and our new motorhome sitting on a truck service center lot. On a final note. There is a Ford service bulletin for this issue. One would think they would know this in their service dept. And I can't add pictures ony edit. More

Buy ANYWHERE else! Sales staff lied awesomely so we bought a brand new 2023 class B and all of the warranties and service contracts including the RV Complete Tire and W Sales staff lied awesomely so we bought a brand new 2023 class B and all of the warranties and service contracts including the RV Complete Tire and Wheel contract. We have been trying to get a flat tire fixed for days and STILL do not have it fixed. READ THE SMALL PRINT! IF WE OR ANYONE ELSE FIXES THE TIRE IT VOIDS THE WARRANTY WITH NO REFUND AT ALL!!! What a SCAM. This is the most horrible experience I have ever had in any new vehicle. We are literally stranded with a flat tire for 3 days now with no idea when we can get it fixed. More

Jerry, Abby and Arturo were all three awesome with the delivery of my 3rd motorhome in a row purchased from MHSRV . They lined me out out on everything. I spent the night in their on site rv park . Fou delivery of my 3rd motorhome in a row purchased from MHSRV . They lined me out out on everything. I spent the night in their on site rv park . Found some manufacturing defects and the next morning they got em all squared away in a couple of hours and got me happily on down the road . Immediately took a long trip from Texas to South Carolina and had a few issues and soon will be working em out with em . Thanks Boo Custer More

Joel and Matt have been very professional and knowledgeable. Delivery went smooth. Looking for to working with them in the future! Thank you! Joe and Gayle knowledgeable. Delivery went smooth. Looking for to working with them in the future! Thank you! Joe and Gayle More

Do not use this company for consignment. We had all the tanks cleaned and winterized by a professional before we took it for consignment. Lowball quotes so we picked it up. Gray tank was 1/2 We had all the tanks cleaned and winterized by a professional before we took it for consignment. Lowball quotes so we picked it up. Gray tank was 1/2 full & black tank was 1/3 full of HUMAN WASTE. What kind of company lets their employees or customers use your motorhome as their bathroom. VERY UNPROFESSIONAL COMPANY. More