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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,294 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,294 Reviews of Motor City Lexus of Bakersfield

November 29, 2022

Great friendly service and best facility. Loved the care and dedication they had with my vehicle More

by edgarpld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville, Aris Caceres
Nov 29, 2022 -

Motor City Lexus of Bakersfield responded

It is gratifying to read this feedback! Thank you for trusting Motor City Lexus of Bakersfield with your business and your vehicle, we hope to welcome you back again down the road. Drive safely!

November 27, 2022

Very professional staff from start to finish including young man who met me when I drove in, clerk and Alex, service man. I appreciated having access to a loaner. More

by rani14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 28, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review! We are so glad to hear that Alex delivered such a successful service experience. Drive safely, and we hope to see you back again at Motor City Lexus of Bakersfield!

November 18, 2022

We appreciate the good work done to our car. Special thanks to Sean for his time and assistance making everything organized. We highly recommend him and Motorcity Lexus Bakersfield for the exce More

by mnmarica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McNeal
Nov 21, 2022 -

Motor City Lexus of Bakersfield responded

Your recommendation means a lot to us! Thank you for choosing Motor City Lexus of Bakersfield and for sharing your experience with Sean and our team. Drive safely!

November 17, 2022

Sincere & Welcoming Hospitality are the Footprints placed on the Heart One is Excited to share so Graciously with others, the Phenomenal Experience they received on a Purchase of a Vehicle and the S More

by Nanette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEAN, Ray MATTLEY, Bruce WEIHE, Tony Bounville, John Barajas, Mercedes Thayer
Nov 17, 2022 -

Nanette responded

SEAN~,Service Advisor within Motor City Lexus Service Department of Bakersfield, CA is the HIGH MARKS for Service Excellency!!!

Nov 17, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for this 5-star review, Nanette! We are grateful to know that our team has been helpful to you!

November 15, 2022

Great overall service. From checking in to turning in loaner. All departments subperb. My service representative “INYO” is the best service representative I have ever had. More

by STEVEEMONTGOMERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ino Alvarado service rep 5 stars
Nov 15, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review, Steve! We are so glad to hear that you had a successful experience working with Inyo and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back again down the road!

November 15, 2022

Excellent experience. Sean was very knowledgeable..the waiting room was very comfortable. My car was ready when promosed. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Issa Gharibeh
Nov 16, 2022 -

Motor City Lexus of Bakersfield responded

We’re delighted to get your 5-star review, Linda. Thank you for working with us here at Motor City Lexus of Bakersfield. Sean will appreciate your words!

November 06, 2022

Service no longer efficient before with the oil change you would get a rotation on your tires it no longer exists also you would get a loaner vehicle don’t exist so the bottom line you pay more and you ge More

by Ruben Heredia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin at Service
Nov 18, 2022 -

Motor City Lexus of Bakersfield responded

Ruben – I am so sorry to hear about your recent experience. Our goal is to provide top-quality care at a fair cost, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you would like to share, please know I am always available to chat. Thank you, Mercedes Thayer - Social Media Manager - 661-805-3627

November 04, 2022

Motor city is the best dealership in town. They know how to treat their customers More

by Sheree.Stafford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ballard
Nov 04, 2022 -

Motor City Lexus of Bakersfield responded

We love to hear it! Thanks so much for choosing Motor City Lexus of Bakersfield. See you next time, Sheree!

November 04, 2022

I always find the service department at Lexus to be consistently professional and offering great public service. More

by Robin McQuin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Into Alvarado
Nov 04, 2022 -

Motor City Lexus of Bakersfield responded

Thank you Robin for stopping by to leave Motor City Lexus of Bakersfield a wonderful review! We appreciate you choosing us! It makes our day to hear how great your experience was with us. We hope to see you again down the road!

November 03, 2022

Tony was great. Always takes care of what’s needed. Lexus service is the best. More

by MIGUELMENDEZ09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hortencia so sweet always, Tony Bounville
Nov 03, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review, Miguel! We are so glad to hear that Tony delivered a successful service experience. Drive safely, and we hope to see you back again at Motor City Lexus of Bakersfield

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