Motor City Lexus of Bakersfield

Good customer service! I always look forward to Lexus visits. Staff re always helpful and friendly. The waiting area is usually stocked with a little snack to keep you going I always look forward to Lexus visits. Staff re always helpful and friendly. The waiting area is usually stocked with a little snack to keep you going while waiting for your vehicle. Today the coffee maker was out of service along with the hot water for the oatmeal. That made me a little sad 😞. But the loaner rx350l was superb and clean. Thanks for everything you do at Lexus. More

Service of excellence June 6,2018 Note of appreciation: Lexus Team- excellence 👍🏽Jayden Brar: IT tutorials- very knowledgeable and informative-done at home wit June 6,2018 Note of appreciation: Lexus Team- excellence 👍🏽Jayden Brar: IT tutorials- very knowledgeable and informative-done at home with only an hour notice and spent about 3 HRs. All questions answered!! Many mysteries of technology revealed. 👍🏽Faraz Ahmed: Thought he forgot about the Lexus LS 500 that I requested in February 2018 until he called surprisingly to pick it up! On 05/28/2018. Exactly with features that I wanted.He is brilliant and very thorough in meeting customer needs. Love his attention to details. 👍🏽Ali Douglas: Made my transition from Lexus ES 350 -2017 to Lexus LS 500 -2018 effortless and transparent. Went way out of usual customer relations and got the transaction concluded as a close friend. He is pleasant to work with no hassles. Keep up good work! A Team! With warm regards Raj Patel M.D Daxa Patel CC: John Pitre,COO, Motor City Ali Douglas-General Manager Faraz Ahmed -Product Specialist Jayden Brar -ITTechnologist More

Quality service but a little on the slow side Received a years worth of maintenance when I purchased my vehicle from their used lot in Jan. 2018. Had an appointment set for 715 and had to wait unt Received a years worth of maintenance when I purchased my vehicle from their used lot in Jan. 2018. Had an appointment set for 715 and had to wait until about 735 until a service writer was available. Normally no big deal but mildy frustrating that day because I informed the representative who scheduled my appointment that I needed to be in and out as I had a meeting at work that I needed to be at no later than 8 am. When I finally got to a service writer Juanita did a tremendous job and was very polite, professional , and knowledgeable which made my overall experience very enjoyable. only other minute issue was the amount of time it took for the work to be performed. They appear to be a high volume service department so I anticipated it taking a little longer but after dropping my vehicle off it took a good 5 hrs to get a routine service completed. Tremendous customer service and all around great experience my only recommendation would be for them to try and address the amount of time it takes to have basic jobs completed and be a little more punctual with scheduled appointments. More

Tony Was AWESOME Dear Lexus, I called from Highway 5 en route from the Bay Area to Los Angeles regarding a problem with the engine warning light on my 450H. From the Dear Lexus, I called from Highway 5 en route from the Bay Area to Los Angeles regarding a problem with the engine warning light on my 450H. From the moment I got Tony on the phone I knew that I was in good hands. He was extremely helpful on the phone and in person. He really went above and beyond making time late in the day to run a diagnostic on my car so that I could determine whether it was safe to continue on my journey. Both my husband and I own Lexus vehicles and when we purchase our next we will without hesitation come up from LA to patronize your dealership. Tony is a true gem. Emily Loughran More

15,000 Mile Service If only it were possible to clone a Service Consultant... I would definitely recommend cloning Tony Bounville. Tony is incredibly professional and tak If only it were possible to clone a Service Consultant... I would definitely recommend cloning Tony Bounville. Tony is incredibly professional and takes the time to ensure that all is well with my vehicle. The attention to detail and checking to make sure that I understand all the work that will be and has been performed is greatly appreciated. Again, thanks to Tony for always reminding me that I made an excellent choice with my RX350 purchase. More

10,000 mile service call Tony was very thorough and accommodating on my visit. He was attentive to questions I asked and in explain different items on the car. Thanks to Ton Tony was very thorough and accommodating on my visit. He was attentive to questions I asked and in explain different items on the car. Thanks to Tony it was a pleasure doing business at Lexus. More

Class "A" Operation!! The dealership is excellent in all respects, including professionalism of the personnel and cleanliness of the facility. Lexus provided a loaner car The dealership is excellent in all respects, including professionalism of the personnel and cleanliness of the facility. Lexus provided a loaner car to do errands, etc. is very helpful in working through what needs to be done by us. More

Hard knowledgeable on Lexuses She does a great job like all the other services writer but goes to the top on Customer services on lexus she checks for recalls and tires pressure a She does a great job like all the other services writer but goes to the top on Customer services on lexus she checks for recalls and tires pressure and wiper and all More

New car purchase Great attention to detail and good pricing. Treated us like we were very important customers. Very happy with our new cars, RX350L and ES350. Will Great attention to detail and good pricing. Treated us like we were very important customers. Very happy with our new cars, RX350L and ES350. Will be repeat customers. More

Vehicle Maintenance Review for Crowe Juanita continues to do a superb job keeping people informed about the maintenance, returning phone calls and being so pleasant. She is definitely c Juanita continues to do a superb job keeping people informed about the maintenance, returning phone calls and being so pleasant. She is definitely customer focused. More