Morristown Nissan

This is the most unprofessional and dishonest car dealership I have ever visited. Travis Frazier approached us with a "trade in" value for my car. This price was insanely below actual trade-in value. dealership I have ever visited. Travis Frazier approached us with a "trade in" value for my car. This price was insanely below actual trade-in value. The company priced their car at what they claim was "wholesale", but was going to make up every dime with this OUTRAGEOUS trade in offer. We stepped away from the deal, after a heated conversation with Travis Frazier. I found someone willing to buy my car, private party. I called back to the dealership offering EXACTLY what they asked for the car, $16,978. All of the sudden the price of the car was now changed to $20,000. This is a pathetic excuse for a company. I would recommend NO ONE buy from these people. I will make sure no one I know ever deals with these people. I'm sure this post won't stay up for long, but I hope I help at least one person avoid this disaster of a dealership. More

I gave this dealership a 5 because they deserved it. The people were very friendly and not rude like most salesman trying to make a sale. They wanted to help us and they succeeded. We had originally started people were very friendly and not rude like most salesman trying to make a sale. They wanted to help us and they succeeded. We had originally started at another dealership of which they were getting us a truck from East Tenn Nissan but we weren't too happy about someone else driving our new truck down the interstate so we contacted them ourselves and asked them what they could do to make it worth our time and drive down there and they definately made it worthwhile. We dealt with the same man the whole time and he knew just what we wanted and we got it; name listed above. We drove off very happy. More

It was a pleasurable experience purchasing a vehicle from East Tennessee Nissan. I want to express my thanks to your team everything went smooth and that really makes for repeat customers and referrals. I East Tennessee Nissan. I want to express my thanks to your team everything went smooth and that really makes for repeat customers and referrals. I was on my way to pick up a vehicle when I stopped in to speak with Josh about the Juke for my daughter, we ended up trading my vehicle as well as getting ready to help my daughter. Josh was a great help and really new the vehicles, when Josh and I spoke about different vehicles he was able to explain and speak too all of the features in each one, Josh also worked with me all the way to the end even helping with removing items from one vehicle to the other. Josh has a great balance of salesmanship and new just when to step in and when to let the customer think through the options. Josh is the type of salesman that provides great service and value you are lucky to have him as part of the Nissan team. I look forward to further purchases and again thanks! Don Fabrikant More

I had a wonderful experience with the saleman Chad Damron, he has a wonderful personality and I told him up front what I was looking for and what I would need in order to do business with them and the Damron, he has a wonderful personality and I told him up front what I was looking for and what I would need in order to do business with them and they made it happen, I was very pleased. More

When I came into the dealership I was greeted and taken care of although it was a few mins before he went to lunch. I thought that was very nice of him not to pass me off to someone as if he did not want t care of although it was a few mins before he went to lunch. I thought that was very nice of him not to pass me off to someone as if he did not want to take care of me!! Thank you for the personal touch! More

Brian went out of his way to get me into a car i could afford with payments i could handle and gave me incredible service. He was friendly, knowledgeable, didn't try and 'sell' me he worked with me for afford with payments i could handle and gave me incredible service. He was friendly, knowledgeable, didn't try and 'sell' me he worked with me for what was best for ME and i truly appreciate that. I would buy another car from hm and am trying to get my boyfriend to buy a car from him now also. Definitely an asset to the dealership More

I have purchased other vehicles from this dealership in the past and have always received good service. The last vehicle I purchased in February 2013 much exceeded my expectations. Erich approached me and the past and have always received good service. The last vehicle I purchased in February 2013 much exceeded my expectations. Erich approached me and was very courteous and knowledgable. Buying a new car is rarely a fast/simple process, but Erich made me feel at welcome and well taken care of. He took the time to understand what I was looking for and what was important to me. East Tennessee Nissan has my business! Thanks Erich and the staff of East TN Nissan. More

THE SERVICE DEPT. IS THE BEST I HAVE EVER BEEN TO GREAT PEOPLE, WILL DO ANYTHING TO MAKE SURE THE COUSTOMER IS HAPPY I WILL TRADE WITH EAST TENNESSEE NISSAN NEXT TIME JUST BECAUSE OF THE SERVICE DEPT. A+ A PEOPLE, WILL DO ANYTHING TO MAKE SURE THE COUSTOMER IS HAPPY I WILL TRADE WITH EAST TENNESSEE NISSAN NEXT TIME JUST BECAUSE OF THE SERVICE DEPT. A+ ALL AROUND More

Mr Harris contacted me about and inquirey I had made about a titan made an appointment then I canceled He called back to ask why and I told him I did'nt want to waste his time or mine it was a long dri about a titan made an appointment then I canceled He called back to ask why and I told him I did'nt want to waste his time or mine it was a long drive and I did'nt think that he would be able to agree to the terms and pay ment that I wanted He told me to fill out a preloan application that he had two Pro 4X on the lot and if my trade was what I said , and the reason he called back was because his boss really wanted my truck, we had a deal for the agreed upon terms and payments He called to see if I was still coming and to let me know he would'nt be there but one of his team members would I ASKED IF HE KNEW OF OUR AGREED UPON TERMS and he assured me everything was contingent on the trade-in ,which can be seen on thier website described as pampered and a creampuff, they did give me three thousand more than at first offered over the phone but had to sit for four hours and sit thru the sales man track meet back and forth to the sales managers office, only getting up and asking the manager for my key to my truck so I could leave did he agree to give me the sale at agrred upon terms, so I thought, when I get into the finance office I found out I had the monthly payments we agreed to but he had added three nore moths to the length of the contract costing me over a thousand dollars Then after my new truck is brought around a picture is take n said here you go no heres how this works or walk around the truck Get it home showing my wife and we found three flaws a scratch on front bumper one ont the rear bumper and a small dent When Mr Harris called me I told him about the damage he said he would talk to his repair shop to set up a appointnent to get it fixed but in the mean time do the customer survey and give us good scores Never heard back from him Long story short don't trust More

This dealership is NOT a typical dealership....YEAH!! Everyone was so friendly and courteous and East TN Nissan has that down-home welcome atmosphere! Ivan Pena worked so hard and deligently just for ME Everyone was so friendly and courteous and East TN Nissan has that down-home welcome atmosphere! Ivan Pena worked so hard and deligently just for ME! They are folks that really CARE!! My situation was a tough one but they made it happen. Thanks guys!!! Keep up the great work! More