Modern Nissan of Lake Norman

Service Department nightmare just had the absolute WORST experience. The service manager, Jim, was so incredibly rude to me. They broke part of my door while doing a repair on just had the absolute WORST experience. The service manager, Jim, was so incredibly rude to me. They broke part of my door while doing a repair on my side view mirror and will not fix it. Though I reported it the very first time I drove the car after picking it up. He said I had only been there twice before and the car is 12 years old. What does that have to do with anything? It's in excellent condition and I just moved here. He and the service advisor were so mean. Jim handed me his card when I asked who his supervisor was and then he proceeded to walk away from me. In the middle of a conversation. I can't believe they refuse to fix what THEY broke. I left in tears. I will be contacting corporate. SAVE YOURSELVES THE HASSLE AND GO SOMEWHERE ELSE. ESPECIALLY IF YOU ARE A WOMAN. BULLIES!!!!!! More

4th time customer The dealer is local to me but have purchased at other Nissan dealers in the past. This is my 4th purchase at this dealer and is always a pleasant expe The dealer is local to me but have purchased at other Nissan dealers in the past. This is my 4th purchase at this dealer and is always a pleasant experience. More

Best Car Buying Experience Walked in with a particular car in mind but had been sold. Gil Bracy found a couple of comparable cars and said he would try to get one of these cars Walked in with a particular car in mind but had been sold. Gil Bracy found a couple of comparable cars and said he would try to get one of these cars at the price of the one sold and he followed thru! A no stress, no pressure buying experience. Straight forward financing process with Ken. Great dealership with friendly, knowledgeable staff! More

Great First Time Experience I worked with Gil Bracy over at Modern Nissan and it was a great first time car buying experience. Gil was knowledgable about the car and all the info I worked with Gil Bracy over at Modern Nissan and it was a great first time car buying experience. Gil was knowledgable about the car and all the information I needed to know. thanks for all the help! More

Great experience Worked with Steve Leach who was very helpful and not pushy at all. Explained features about the car and answered my questions. Drove it home. Worked with Steve Leach who was very helpful and not pushy at all. Explained features about the car and answered my questions. Drove it home. Marilyn More

Awsome ALEX Moore Walked in with no expectations Alex Moore greeted us took care of us feom start to finish. Way to bring back customer service not pushy listen to our Walked in with no expectations Alex Moore greeted us took care of us feom start to finish. Way to bring back customer service not pushy listen to our wants and help to get us into the perfact car my husband is so happy with his 370z We can not remember the financine guys name but also awsome kudos you have put together a wonderful team More

2016 Rouge deal. I worked with Gil at the dealership and he was great the whole way through. I did alot of research on the Rouge and the price I wanted to pay. We went I worked with Gil at the dealership and he was great the whole way through. I did alot of research on the Rouge and the price I wanted to pay. We went back and forth for a few days on price but in the end they made the deal I needed to buy. My wife loves the car and we plan on having it for a longf time. I would recomend working with Gil, if your in the market for a new Nissian. Have a realistic price you are willing to pay and Gil will make it happen. Sincerly, Sean More

Very Pleasant Experience With Stephen Leach as my salesman, I was able to lease a Nissan Rogue and drive happily home the same afternoon. This experience turned out to be ver With Stephen Leach as my salesman, I was able to lease a Nissan Rogue and drive happily home the same afternoon. This experience turned out to be very pleasant. More

Very Rude behaviour.. worst experience.. Did business with them couple of times and suggested to friends earlier but today experience I never forgot.. Worst experience with Alex moore and chr Did business with them couple of times and suggested to friends earlier but today experience I never forgot.. Worst experience with Alex moore and chris young... Here is my experience today.. I went to see 2015 nissan altima. On internet price of the car they showed as 24771$ Alex showed the car and take us to test drive. Until I speak about the price they r very nice. I asked for 22500$ OTD.. I know they wont give for that price for sure.. And I told Alex, if you got me that price I will take you to the dinner..he asked me to take their entire family of 8.. I said yes 😊.. After that chris young came and showed us the door.. How rude they are.. Is this the way to do the business.. If they cant give tat price they should have tell their price.. Negotiate with customer.. But they havent told another price.. Be careful when you do business with them.. I will never ever do the business with them.. And I wont suggest to any too.. One of my frnd warned me about it. But i told dim they r gud.. But today experince confirmed.. They are not gud to do the business.. They r not customer friendly.. More

Great experience A+ Customer Service!!!! We purchases an NV3500. Been very satisfied with the purchase and even more satisfied with their customer service. Many places tend to dismiss you aft We purchases an NV3500. Been very satisfied with the purchase and even more satisfied with their customer service. Many places tend to dismiss you after they get their check... Modern does not appear to be one of these companies.. More