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Modern Nissan of Lake Norman
Cornelius, NC
175 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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175 Reviews of Modern Nissan of Lake Norman
September 04, 2018
Thanks Jason !! I recommend dealing with Jason Spruill to get a car any time! He truly made the process easy and painless. It was very refreshing how professional a I recommend dealing with Jason Spruill to get a car any time! He truly made the process easy and painless. It was very refreshing how professional and so knowledgeable he is with no BS. He really took his time with me going over the car being so informative. Alex, the sales manager, is a great guy that really works to get your business also. Great experience all the way around! More
by nancy#247
Employees Worked With
Modern NL Norman
July 25, 2018
Pathfinder Worked with Aaron Rourk. Had a very pleasant experience. We didn't feel pressured. We do wish that when we talked with the lady afterwards, that we Worked with Aaron Rourk. Had a very pleasant experience. We didn't feel pressured. We do wish that when we talked with the lady afterwards, that we could have had more time to decide if we wanted all of the extra Insurance items. We are pleased with our purchase otherwise. More
by tutuhawk
Employees Worked With
Aaron Rourk, Modern NL Norman
July 13, 2018
Great Dealership. Jason Spruill made buying a new car painless. Now if I could just get him to make the payments lol. Jason went the extra mile to get the car I wante Jason Spruill made buying a new car painless. Now if I could just get him to make the payments lol. Jason went the extra mile to get the car I wanted, answered all my questions about the car. He also stayed late one afternoon and did it with a smile. Great customer service. Thanks Jason. More
by tomannd
Employees Worked With
Do not remember the names of each person that helped in the process of buy my new car.
July 12, 2018
Liars and crooks If I could give negative stars i would!!! Terrible service! I have a almost brand new 2017 Pathfinder.. i was driving on Samfur and my car completely If I could give negative stars i would!!! Terrible service! I have a almost brand new 2017 Pathfinder.. i was driving on Samfur and my car completely stopped moving in the middle of the intersection of Statesville!! Super scary (huge intersection). I get my car towed to this location and it started off ok.. sales guy was nice enough so i felt comfortable leaving it in their hands. I get a call 2 hours later saying they really arent sure whats wrong but they found on the diagnostic screen that it could be bad gas... ok possibly that could be part of the problem right? it is a brand new car. my car is covered under warranty, with the exception of bad gas (laughable they find the ONE thing that isnt covered and tell me thats whats wrong with my car... typical) they want to do some flush in the tank and drain my "bad gas" and replace it with "good known gas". I go to pick it up... already frustrated that they didnt look into this further because i could have gotten into a really bad accident with my car completely stopping! they promised me they did a test drive.. multiple times and the manager gave me some monologue on how much he knows about bad gas blah blah blah. They then hit me with the bill of $353 for literally draining the bad gas and putting 1/4 tank of "good known gas" in the car HAHAHA. thats insane... they took gas out for $353?!?!? I get the car home and notice that the mileage in/out is exactly the same... they DIDNT take my car for a test drive and promised me (to my face)multiple times they did. i mean comeon... if youre going to lie at least do it well right?!?! they are crooks and just want to take your money. they are also lairs and do not care of safety. Again, i am a mother of a 3mnth old and a 5 yr old... i would hate it if something happened to my car like this again and im not as lucky as i was last time. DO NOT USE THIS LOCATION they are not good people or ethical. More
by madcustomer2
Employees Worked With
Modern NL Norman
January 05, 2018
Best Transaction Ever!! Jason Spruill made buying my car a completely enjoyable experience. I will definitely recommend this dealership and Jason to my friends and family. T Jason Spruill made buying my car a completely enjoyable experience. I will definitely recommend this dealership and Jason to my friends and family. Thanks Jason!! More
by Mitzi
Employees Worked With
Taryn, Modern NL Norman
December 19, 2017
Alex the manager is terrible Went into Modern Nissan of Lake Norman on December 12, 2017. I dealt with ALEX the manager and he was awful. Terrible customer service, unproffesiona Went into Modern Nissan of Lake Norman on December 12, 2017. I dealt with ALEX the manager and he was awful. Terrible customer service, unproffesional, cocky, he actually thought that he was doing me a favor and I am the customer, really ??? Everyone else there is great, sales team, the other managers, finance, etc. But it just took for that manager ALEX to make me feel bad in order for me to purchase my car somewhere else. Everything else can be great but just that one employee can screw everything up. More
by Sam
Employees Worked With
Alex, Modern NL Norman
August 10, 2017
Wallowing I wish I had read these reviews before I went to Modern Nissan of Lake Norman. For the first few hundred miles I was happy as can be. Then slowly the I wish I had read these reviews before I went to Modern Nissan of Lake Norman. For the first few hundred miles I was happy as can be. Then slowly the car started to wallow. Roll slowly side to side. As the suspension broke in. Then I am getting motion sickness. All I asked was to see if anything could be done and I am told it is within Specs and they tried to Upsell me another car saying if I wanted better suspension I needed a better, more expensive car. All I want to do is drive and enjoy is while I save my money for something I really want. I have Corporate involved now but really, IF they did not want to take care of me the first time, What kind of any service will I get after this? More
by Just want to drive
Employees Worked With
Thomas Ellis, and an obnoxious service Tech.
April 20, 2017
Absolutely nonsense. Avoid at all costs. Service department is a joke. Went in for a routine 60k service and was told an alignment was needed. Okay, that's normal, I went ahead and told the Service department is a joke. Went in for a routine 60k service and was told an alignment was needed. Okay, that's normal, I went ahead and told them to do it. Everything went smoothly and timely, and got the car back to only have it go right when the steering wheel was completely straight. These 'service professionals' aligned the car with the steering wheel not straight. How this happened with a garage full of 'qualified professionals' I have no clue, and after countless ignorant excuses pulled out of their rear end including the car needing new brakes (they don't,) the car having a 'drive tire' wearing out causing the pull, cupping on the tire, and finally them telling me it's the crown of the road, they finally admitted they had aligned it wrong. Okay, fine, we all make mistakes. We went in AGAIN the next day to have it aligned to fix their mistake, and got it back to only find it pulling to the left this time when the steering wheel is straight. How hard is it to lock a steering wheel STRAIGHT DURING AN ALIGNMENT. Reading the sheet they gave us that indicated an alignment to begin with, it turns that the car never needed an alignment to begin with. Never have I have had this much grief and unprofessionalism with a car. On top of all of this, these morons told us that they'd call me the next day only to ignore all 3 of our phone calls and have their customer service representatives call us to try and pry a good review out of my on my service. It has been 4 days and we have still not been able to get this place to pick up our calls, and this car is still unsafe to drive due to a second incorrect alignment. As you can see, this dealership is an absolute joke and I suggest everyone stay clear of them. Unless, of course, you like your cars with incorrect service that makes them unsafe to drive. This will be taken to corporate, and lets hope they have a little more sense than the 'professionals. in this dealership did. More
by Kcreamer
Employees Worked With
Tom
April 03, 2017
THANKS TARYN!! Taryn at Modern Nissan of Lake Norman is the most kind hearted soul I have ever encountered! I bought my new car for Taryn just last week! Even thou m Taryn at Modern Nissan of Lake Norman is the most kind hearted soul I have ever encountered! I bought my new car for Taryn just last week! Even thou my sale was challenging, she went above and beyond to make sure I was comfortable with the entire process!! Taryn, thank you for everything! We are loving the new car and will be in soon to trade in our other one! I will be sure to recommend Modern Nissan of Lake Norman (to Taryn specifically)to all my family and friends who are in the market for a new vehicle! More
by Jmwal885
Employees Worked With
Taryn
October 26, 2016
Simple, friendly, honest. It was an easy process, with friendly and honest people. I really enjoyed the entire car buying experience. I will recommend my friends to modern Niss It was an easy process, with friendly and honest people. I really enjoyed the entire car buying experience. I will recommend my friends to modern Nissan of lake Norman. More
by Kyleallison
Employees Worked With
Aaron Rourk
