Modern Nissan of Lake Norman

I just had the best experience with Modern Nissan of Lake Norman. Crystal Doby made buying a car fun and easy with no pressure. I highly reccomend Crystal with Modern Nissan of Lake Norman Norman. Crystal Doby made buying a car fun and easy with no pressure. I highly reccomend Crystal with Modern Nissan of Lake Norman More

Service staff made me feel like I was trapped in a Trump campaign rally. I respect everyone’s political preferences but don’t appreciate having others preferences shoved into my face. Just wanted my oil campaign rally. I respect everyone’s political preferences but don’t appreciate having others preferences shoved into my face. Just wanted my oil changed. More

I just had the best experience from modern Nissan of Lake Norman .I had Christian Marge as my sales person he did a phenomenal job very courtesy ,sweet caring,and very knowledgeable and he was very patient w Norman .I had Christian Marge as my sales person he did a phenomenal job very courtesy ,sweet caring,and very knowledgeable and he was very patient with me he went above and beyond to find a car that I wanted and was going to make sure that I got exactly what I wanted . if you’re in the market for a new car or any kind of used car go to modern Nissan and ask for Cristian hands-down best sales guy out there More

Car repairs and coordination of accident damage. I have had the best experience getting my daughter's car repaired at Modern Nissan of Lake Norman. Tom was very helpful, and made me feel right at ea I have had the best experience getting my daughter's car repaired at Modern Nissan of Lake Norman. Tom was very helpful, and made me feel right at ease. I trusted his recommendations for the repairs of her car and he even fixed a bulb that he noticed was out. In addition, he made it easy for me to get my daughter's car fixed at a collision center nearby after a hit and run accident during the same week. It was a one stop experience and I had all of the the stress of all of the coordination and details taken care of by Tom. He is the most professional, kind, and helpful person that I have worked with in a long time and I trusted his judgement and advice. He went way beyond the call of duty and answered all of my questions from repairs, to rental cars, and about the car body work and the collision center. He was the middle man and completed all the phone calls and coordination throughout this process. I work in special education and it is very difficult for me to leave my students to make these calls. I am forever grateful to Tom and all of the staff that were so helpful in fixing my daughter's car. More

Daniel Parker, Tom Ellis and Brian from service are awesome! I want to commend Daniel Parker, Service Manager, Brian the Lead Service Technician and Tom Ellis, Service Consultant. Tom was empathetic to my situa I want to commend Daniel Parker, Service Manager, Brian the Lead Service Technician and Tom Ellis, Service Consultant. Tom was empathetic to my situation and although he was not my service representative and I needed to speak to the Service Manager, he made sure that I was made a priority as a customer and FOLLOWED UP with me immediately when there was a reasonable delay in communication from management. After my disappointment with how my situation had been previously handled, it was greatly appreciated. He has a professional and compassionate attitude that will go far: He should be overseeing a team, as many could learn from his high level of attention to proper customer service! Daniel Parker spoke to me in a kind and professional manner throughout the entirety of our phone call. He specifically addressed all concerns that I had and put all my worries to rest in an honest and open forum. His tone and level of customer service standards exceeded my expectations and although the reason we spoke was to address a concern, I left the call feeling heard and that he will do anything within reason to resolve all concerns. Brian, the Lead Service Technician, was incredibly helpful and answered all of my questions. He explained all aspects of the technical maintenance repair that was required and spoke in laymans terms as I am by far a vechicle guru! I recommend speaking to any of these three individuals should you have any service needs!! More

Very bad experience. This guys say one thing and doing another. I was interested in two cars, asked for availability- they said yes. I scheduled appointment for tomorrow, This guys say one thing and doing another. I was interested in two cars, asked for availability- they said yes. I scheduled appointment for tomorrow, and when I come- they said- sorry we don’t have it. On the other car they put one price, and tell you another... So you never know are they telling the truth about anything. Nem Tesic More

Great buying experience We enjoyed working with Jason Spruill. He was very knowledgeable on our vehicle. It was a refreshing no pressure buying experience. Highly recommend We enjoyed working with Jason Spruill. He was very knowledgeable on our vehicle. It was a refreshing no pressure buying experience. Highly recommend to anyone in the market for a vehicle. More

Unprepared, Misleading, Disappointing, and Aggrevating After several phone calls, text messages, and e-mails from both the sales person and sales manager several days ahead of a scheduled appointment, the After several phone calls, text messages, and e-mails from both the sales person and sales manager several days ahead of a scheduled appointment, the used vehicle of interest was not pulled up front, cleaned, or ready as promised "unprepared". Items from previous owner still under seat as if vehicle had been traded in and parked. Vehicle had also not been checked or cleaned inside or out. The Nissan certified vehicle with the 150 point check obviously had not been completed, this certification (completed or not) is only available at a cost to the consumer at deal time. This was promoted of the website, but not disclosed or written in the fine print so it was very "misleading." My wife and I being car people made a satisfactory deal and closed it, the accountant was great! Then the sales person told us the vehicle would not start and we would not be able to take it home? Disappointment! My wife suggested we look at the vehicle so we walked to the service department to find out they were wanting to just now start the vehicle, to clean it? It would not start. appreciate the service man who told us it was the switch on the clutch pedal that would not allow it to start. We (my wife and I) without any help from the dealership, worked around this and were ready to take our vehicle home. Salesman said it would be 45 minutes for them to clean it. Somehow I kept my temper and suggested he just had 2 hours to clean a vehicle that should have been clean and 150 point inspected when we arrived "aggravating." We politely suggested they not clean it and let us get on our way with our truck. Best part is since they didn't clean it they did not put a "Modern Nissan" sticker on the back! Thanks to the gentleman who previously owned the vehicle, and took very good care of it, we are pleased with our purchase! More

Jason Spruill Jason was very helpful and knowledgeable which made leasing our vehicle a smooth experience. I will definitely ask for him when its time for a new veh Jason was very helpful and knowledgeable which made leasing our vehicle a smooth experience. I will definitely ask for him when its time for a new vehicle. More

Best Salesman Jason Spruill was fantastic! He helped find my vehicle before I even arrived at the dealership. He was so respectful of my time and made purchasing my Jason Spruill was fantastic! He helped find my vehicle before I even arrived at the dealership. He was so respectful of my time and made purchasing my car a breeze! More