Modern Nissan of Lake Norman

Love my new 2015 Nissan Altima I stopped into Modern Nissan of Lake Norman to just look at their cars and left with a beautiful new 2015 Nissan Altima. As soon as I drove it, I kne I stopped into Modern Nissan of Lake Norman to just look at their cars and left with a beautiful new 2015 Nissan Altima. As soon as I drove it, I knew I wanted one of these cars. The place was extremely busy that day, but the service was exceptional. I worked with Jason Spruill and he worked with me very patiently to get me exactly what I wanted. I could not make up my mind on what color I wanted inside and out and like I said Jason worked with me until I was satisfied. Everyone at the dealership was very pleasant, even the ones that were helping other customers. Great place to buy a car. More

Great first time experience First time experience with this dealership was very positive. A demo 2014 Nissan Sentra S was initially found on Autotrader.com. An email to the deale First time experience with this dealership was very positive. A demo 2014 Nissan Sentra S was initially found on Autotrader.com. An email to the dealership promptly resulted in a phone call and appointment. David Puchlettner greeted us upon arrival and was very professional and knowledgable in assisting with the purchase. Having the car delivered to our daughter in Tennessee with a full tank of gas was an unexpected and much appreciated benefit! Will definitely consider Modern Nissan for our next vehicle needs. More

Outstanding Service on a Walk-In Problem Early in the morning, this past Saturday, 05 January, I got into my 2014 Nissan Altima 3.5 SL, cranked it up, and discovered that the power to my radi Early in the morning, this past Saturday, 05 January, I got into my 2014 Nissan Altima 3.5 SL, cranked it up, and discovered that the power to my radio, navigation display screen, and most of the other bells and whistles was dead. A couple of restarts didn't correct the problem. I had remembered from my research on that make and model of auto that a few other owners of 2014 Altimas had experienced the same problem. I immediately drove to Modern Nissan of Lake Norman, where I bought the car last year, and arrived at its service department. I got there ten minutes before its scheduled time to open; nevertheless, one of the service people, Mr. Travis Goble, immediately waved me in, listened to my description of the problem, and took the car into a service bay. There was a bit of a wait, which I understood, because there were at least three people who had arrived with appointments and of course they had priority. But after a wait of about thirty minutes, Mr. Goble sought me out and explained it was simply a matter of pulling out the cognizant fuse and re-inserting it. However, they were reprogramming the system with a software upgrade and that's what I/they were waiting on. About forty minutes later, I was good to go. No charge, because it was under warranty. Most of my display settings had returned to the factory default and I had to reset them to where I wanted them. But I got an upgrade to a 2015 system in the bargain, so I wasn't complaining. I was particularly impressed with 1) my problem being addressed even though I had arrived ten minutes before the service department opened; 2) a turn-around time which I consider excellent, given the fact that I was a walk-in with no appointment; and 3) with the upgrade, coming out with a better car than when I went in. Mr. Goble was timely, professional, and did more than he had to do. From my observations of the overall operation, it's an efficient, courteous, and professionally run service department. More

Replacement vehicle The vehicle selected was unacceptable, so they bumped me up from a 2014 to a 2015 @ no cost to me. Now that's service. Ultimate customer satisfaction The vehicle selected was unacceptable, so they bumped me up from a 2014 to a 2015 @ no cost to me. Now that's service. Ultimate customer satisfaction. I want to thank Bud and the Modern Team for the exceptional service we received. More

Smooth with no pressure It was a seamless transition form our trade to the new Murano, with no sales pressure, no gimmicks. Just STRAIGHT TALK. Gil was excellent and very It was a seamless transition form our trade to the new Murano, with no sales pressure, no gimmicks. Just STRAIGHT TALK. Gil was excellent and very through. More

Thanks Bud and Modern Nissan This dealership is a pleasure to deal with from the moment you walk onto the lot. My salesmen Bud was extremly knowledgable. He listened to what I w This dealership is a pleasure to deal with from the moment you walk onto the lot. My salesmen Bud was extremly knowledgable. He listened to what I was saying and got me the car I wanted. He offered the car to me at a fair price without having to haggle. No pressure!! I'd buy another car from Bud and Modern Nissan in the future and I'd recommend them to anybody who asked. Thanks so Bud!! I LOVE my new car!!! More

Best Buying Experience Ever I could not have asked for a better buying experience. Eric was not only professional, but also very personable. He explained everything to me in de I could not have asked for a better buying experience. Eric was not only professional, but also very personable. He explained everything to me in detail and made sure I understood how everyone in my 2015 Altima worked. Everyone was professional and friendly. I would recommend Modern Nissan to anyone in the market for a car. More

New Car Bought Excellent staff from the top to bottom. Great price, easy dealings and excellent staff. Well pleased all the way around! I want to thank Adam, Mike an Excellent staff from the top to bottom. Great price, easy dealings and excellent staff. Well pleased all the way around! I want to thank Adam, Mike and Gil. More

This is what buying a car should be like Great experience with these folks. I knew exactly the car I wanted since it was 3k cheaper than I could find anywhere else (pre-owned, not a Nissan), Great experience with these folks. I knew exactly the car I wanted since it was 3k cheaper than I could find anywhere else (pre-owned, not a Nissan), and their team made no effort to push a more expensive option on me. I came with a pre-qualified loan from my bank and they pushed their financier to match the rates. They stayed late to complete the sale (we drove two hours to get there). They offered all of the standard add-ons (maintenance packages, gap insurance, etc.) and were patient as I asked for tailored versions and calculated monthly payments. I drove away completely satisfied with both the vehicle's condition and the buying experience. Jason Spruill was my agent and great to work with. More

Teacher approved and a very satisfied customer! It was easy and a lot of fun. I will always go to these guys first! It was so nice to go into a dealership and tell them exactly what you wanted and g It was easy and a lot of fun. I will always go to these guys first! It was so nice to go into a dealership and tell them exactly what you wanted and get just that. More